Reviews

Authentic Guest Reviews Red Roof Inn Rochester - Henrietta

Total Traveler Rating

Total Traveler Rating
3/5


Based on 18 Reviews
Verified Hotel Guest
Good Tags
The overnight staff was friendly.
Bad Tags
Extremely poor cleaning standards in the room as well as the outside areas. Questionable late night activity. This is a location I would expect to rent rooms by the hour. I checked out after the 1st night, refund wasn't given for prepaid 2nd night.
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
It was affordable.
Bad Tags
Bathtub was stained, our door was broken (had to open by lifting handle straight up, inside handle rested completely down, deadbolt got stuck), very few tv channels, you can hear everything going on outside
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Valerie
Good Tags
It is a nice place for a staycation for my daughter and I.
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
It has outside entrances for all rooms i like my privacy and dont always want to interact with hotel staff even if its just to say Hi !
Bad Tags
The room could have been cleaner it certainly was cleaned using covid 19 cleaning procedures I spent20 minutes wiping down all surfaces using Lysol cleaning wipes😝
Stay Details
Date Of Stay: February, 2021
Trip Type: Business Traveler
Reviews Rating: Wonderful
Gregory
Good Tags
Location was central to our needs.
Bad Tags
Linen stains in 4 rooms that were shown to us. Bugs in bathrooms that scurried away when lights were turned on. Cracks in walls and ceilings. Old clothes left in drawers. poor housekeeping all around. The lobby attendant had no oversight.
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Teens
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
I like motels where I get to park the car right outside the room. It's very convenient. The king bed was comfortable and I had a good night's sleep.
Bad Tags
There were a few minor issues with the room, but nothing that affected my stay.
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Location, price. The bed was comfortable.
Bad Tags
Hot air didn’t work. After several hours of freezing, I tried messing with it again. Finally got the warm air to come out, but it was marked in the “cold”, position so they were somehow reversed. Bathroom in corn
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Poor
Margaret
Good Tags
Handicap bathroom and king bed I’m in a wheel chair Couldn’t get up on bed tv was nice and big lived microwave and fridge
Bad Tags
It wasn’t clean as i like it I’m on oxygen and can’t have Any dust windows were soo dirty , bed was too high we had no chair to sit on only chair By tv w wheels it slides around to fast, door wouldnâ€
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Bonaventure
Good Tags
Ok experience
Bad Tags
Inflexible.booked handicapped room by mistake.they refused to get other room
Stay Details
Date Of Stay: August, 2020
Trip Type:
Reviews Rating: Disappointing
Richard
Good Tags
Good place. Next to McDonald's. It met all my expectations. Ice machine works unlike Quality Inn who never fixes their ice machine. It's in great location. I liked the guys who work there. Helped me clear up a problem when stupidly booked same room twice.
Bad Tags
If you stay more that 2 nights they wont clean the room, but all hotels do that unless tipping the maid or paying extra somehow.
Stay Details
Date Of Stay: August, 2020
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Bad Tags
Very dirty, the bathroom door was broken in half! The entire room was falling apart from peeling paint to broken walls!
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Richard
Good Tags
Hotel acceptable; has all the things I needed to feel comfortable, microwave, mini-cooler, wifi, safe and cable tv. Awesome front desk clerk. He fixed my double charge because of me mistakenly charging same night twice. I felt safe and comfortable here.
Bad Tags
Not too disappointed. Only no soap and toilet paper my first night. But maid fixed next day. Because I was paying the lowest price and staying day by day, they didn't do much at all, even empty trash. But I stay clean and organized, so no big deal.
Stay Details
Date Of Stay: June, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Susan
Good Tags
Comfortable, clean room
Bad Tags
Ran out of toilet paper, floor not swept, next room next door lots of young people partying.;
Stay Details
Date Of Stay: May, 2020
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The gentleman at the office is personable and very accommodating.
Bad Tags
Not really
Stay Details
Date Of Stay: May, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
BEDBUGS!!!!
Stay Details
Date Of Stay: April, 2020
Trip Type: Group Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Refrigerator was dirty. Carpet on far side of room was dirty. Beds were comfortable. Charged 1.50 for safe we did not use. They said they would reimburse but they did not.
Stay Details
Date Of Stay: February, 2020
Trip Type:
Reviews Rating: Pleasant
Carl
Reasonably priced, clean place to hang your hat.
Good Tags
Conveniently located for our needs.
Stay Details
Date Of Stay: September, 2016
Trip Type: Couple
Reviews Rating: Very Good
Frederik
My hotel stay was fair.
Good Tags
It was conveniently located near where we needed to go. The staff were friendly. It was the least expensive one in the area we needed to stay.
Bad Tags
Overall cleanliness was kind of meh. Sheets should have been changed, but we were too tired to complain when we found that out. There were spiderwebs in the curtains, and the AC unit was almost completely rusted. The door was not within the frame, allowing a gap of about 1/2 inch for bugs to get in, so we had to turn off our lights nearly immediately. All other rooms had an outdoor light, but ours was dead, and since we were at the end, next to the dumpster, it was a little scary.
Stay Details
Date Of Stay: August, 2016
Trip Type: Couple
Reviews Rating: Fair