Reviews

Authentic Guest Reviews Extended Stay America - Cincinnati - Springdale - I-275

Total Traveler Rating

Total Traveler Rating
3/5


Based on 22 Reviews
Verified Hotel Guest
Good Tags
Location, price, cleanliness, and the hospitality
Stay Details
Date Of Stay: October, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Jamie
Good Tags
There were roaches in my room had to be moved to a different room did not rest well concerned about bugs being infested in the whole facility
Stay Details
Date Of Stay: September, 2021
Trip Type:
Reviews Rating: Very Poor
Elizabeth
Good Tags
NOTHING!!!
Bad Tags
This place needs lots of updates. I checked in around 615pm on a Friday, enough time to drop my bags off any leave for work. I returned the next morning after working 14 hours and stopping to get groceries. Went to put groceries away and cockroaches!!!
Stay Details
Date Of Stay: September, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Beds are very comfortable
Bad Tags
ROACHES EVERYWHERE
Stay Details
Date Of Stay: September, 2021
Trip Type: Senior Traveler
Reviews Rating: Fair
Hitch
Good Tags
The people at the front desk were helpful despite the circumstances
Bad Tags
The hotel was dirty and the rooms have been smoked in
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Customer service was excellent. I deactivated my room key so I called the front desk, the gentleman that was working immediately came to let me in my room and quickly returned with a new key.
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff is so helpful. I was shown my room and the gentleman working insisted that he push the luggage cart to my door.
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Nothing.
Bad Tags
I had to wait in line 30 minutes just to check in. Room was damp, dirty, floors were sticky. Smelled of mold.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Dawn
Good Tags
They didn¿t provide me with a working key to my room or a new room the whole 3 days I was there
Bad Tags
They didn¿t provide me with a working key to my room or a new room the whole 3 days I was there
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Disappointing
Mark
Good Tags
Location
Bad Tags
The hotel policy itself will stop me from staying there again. I didn't check in until almost 11:00 pm, but denied a later checkout time without paying an hourly rate. Most places would extend this as a courtesy since I wasn't even there for 12 hours.
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Richad
Good Tags
Quiet and staff is friendly
Bad Tags
NA
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Nothing stood out
Bad Tags
Staff rude
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
It was quiet peaceful relaxing great location I enjoyed my stay
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Unbelievable room. Hotel staff very friendly.
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Exceptional
Jeremy
Good Tags
Pretty kind staff
Bad Tags
Didn't have almost anything you'd expect to have in the room
Stay Details
Date Of Stay: November, 2020
Trip Type:
Reviews Rating: Fair
Maria
Good Tags
The staff was polite an helpful
Bad Tags
Nothing to complain about
Stay Details
Date Of Stay: September, 2020
Trip Type: Business Traveler
Reviews Rating: Exceptional
Whitley
Good Tags
People
Bad Tags
Price
Stay Details
Date Of Stay: July, 2020
Trip Type: Business Traveler
Reviews Rating: Exceptional
Melissa
Good Tags
Friendliness by staff
Bad Tags
Unable to get clean towel duecto the pandemic6
Stay Details
Date Of Stay: April, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Alesaundra
Good Tags
Front desk staff was nice
Bad Tags
Cleaning staff needs to be more vigilant...
Stay Details
Date Of Stay: February, 2020
Trip Type: Family with Teens
Reviews Rating: Fair
Isdore
Good Tags
The hotel is nothing to write home about. I called the very night I booked it to cancel because I put in the search for Fairfield area but it came out to be Springdale. But on the second thought I went there and discovered it was an outdoor facility and f
Bad Tags
Far from the location I came to do my business.I called to cancel. But the hotel attendance pretended like there supervisor was not around and will be coming the next day. So I booked another hotel which was clarion hotel. So uptill now my money has not b
Stay Details
Date Of Stay: January, 2020
Trip Type:
Reviews Rating: Very Poor
Mary
Good Tags
Staff friendliness and customer service
Bad Tags
Paying for local calls. Cellphone went out and each call from room costs.
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Helpful and friendly staff
Bad Tags
The heater was not working properly
Stay Details
Date Of Stay: November, 2019
Trip Type: Family with Young Children
Reviews Rating: Fair