Reviews

Authentic Guest Reviews Best Western Plus All Suites Inn

Total Traveler Rating

Total Traveler Rating
3/5


Based on 26 Reviews
Verified Hotel Guest
Good Tags
So for what we payed I was expecting so much more. The paint was peeling off the walls. The bed was all springs. And to call it a suit was a joke.
Stay Details
Date Of Stay: September, 2021
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Kevin
Good Tags
Clean hotel and quiet. Located conveniently in the city. Staff was friendly.
Bad Tags
Parking was a mess. Spaces are too small, so people use more than a single spot resulting in insufficient parking spaces. I parked less than 1 inch from a concrete wall to fit my vehicle in a small spot. Anyone else would have not been able to park there.
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Kimberly
Good Tags
Location
Bad Tags
Parking, check in, room smells AC would not work or turn off I had to only unplug it woke up freezing cold
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Very Poor
Julie
Good Tags
What I liked best was the staff. They were warm and friendly and willing to help anyway possible and made our stay very enjoyable.
Bad Tags
The shower could use updating. My boyfriend is 6'2 and the shower head was low and water pressure not the greatest
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The location of the hotel is nice and near several stores and restaurants.
Bad Tags
-Room was outdated, holes in walls, furniture stained, noisy -Must request towels, never received washcloths or hand towels -Parking: all compact spaces. Several vehicles parked over lines, not leaving space for others -Breakfast: no vegetarian option
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Close to beaches, downtown, Starbucks and restaurants.
Bad Tags
The bed was too soft. The cost to stay there was pricey for what they have and how their rooms are.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Very Good
Stephanie
Good Tags
Staff was extremely friendly and helpful
Bad Tags
The rooms need to be updated
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Good
Amber
Good Tags
The room was great!
Bad Tags
The pull out sofa bed was a uncomfortable but to be expected from a pull out.
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Corina
Good Tags
Very roomy
Bad Tags
No
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Front desk very polite n friendly make u welcome,security guard at night no one in without permission
Bad Tags
Elevator broke down lol
Stay Details
Date Of Stay: December, 2020
Trip Type: Group Traveler
Reviews Rating: Exceptional
Nicholas
Good Tags
I really like the rooms and its so nice and quiet. Its really nice to have living areas and other places for yourself or friends to watch TV and eat besides your bed
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Kevin
Good Tags
The staff was responsive to our needs.
Bad Tags
The hotel needs a complete make over. Our original room was disgusting. Dirty and furniture was spiked beyond repair. Not sure Staff has been in this room for awhile.
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Young Children
Reviews Rating: Poor
Jennifer
Good Tags
Staff and the room
Bad Tags
The parking
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Very clean, and super close to the boardwalk.
Bad Tags
Tap water in the bathroom wasn’t very clean. I had to let the sink water run for about a minute before washing my hands because it smelled like old pipes.
Stay Details
Date Of Stay: September, 2020
Trip Type: Group Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Staff is friendly I like how the doors are locked only people who have rooms are allowed in the building because outside there are some people that are weirdos and drug addicts walking up to you
Bad Tags
Just that the room door didnt Lock from the inside and I let the staff know but nothing was done
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Esmeralda
Good Tags
Smells, not so clean toilet smelled and blood on the wall of the restroom
Bad Tags
Everything about the room needs upgrades it smells
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Bad Tags
It was disgusting. We left five minutes after checking in and found a cleaner hotel elsewhere.
Stay Details
Date Of Stay: July, 2020
Trip Type: Group Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Bad Tags
The breakfast was very minimal. I thought they could have done better.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Marie
Good Tags
The front desk staff were all kind, courteous, friendly and knowledgeable.
Bad Tags
Covid 19 putting a damper on the stay, but that isn't the hotel's fault. They did a great job dealing with the restrictions.
Stay Details
Date Of Stay: June, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Nothing unfortunatly
Bad Tags
Very Worn, Not Clean, Sofa in our room was disgustingly dirty.
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Nothing the ac didnt work and then i told them and i even askd for a fan if they had any and she said no so i had to run to target to buy one..not satisfied
Bad Tags
The ac didnt work askd the front desk to fix it and askd for a fan but said unfortunately they dont hav any to giv out.. So i had to run to target to buy one..
Stay Details
Date Of Stay: June, 2020
Trip Type:
Reviews Rating: Very Poor
Lacey
Good Tags
The hotel was nice and one staff lady was real nice and helpful. One, a bit grouchy. Very willing to help with any problems.
Bad Tags
It was a different hotel. My room had no windows out, just one to the inside lobby. If I stay again I'd ask for a window out to the outdoors if possible. The rooms need aired out. I went with my kids and I realized santa cruz is more of a 20s party tow
Stay Details
Date Of Stay: June, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Joseph
Good Tags
nice bed
Bad Tags
As I booked there was only an advertisement saying breakfast was included which is why I stayed. There was none due to covid. I would not have booked "false advertising"
Stay Details
Date Of Stay: June, 2020
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
The size of the rooms were nice.
Bad Tags
The lady that checked us in was rude & had poor customer service. She was not helpful & very impatient. The 1st room we were given smelled like cigarettes even with masks, carpets were stained & the complimentary breakfast was an apple and granola bar.
Stay Details
Date Of Stay: June, 2020
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Clean room. Updated room. Free breakfast
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Large room size.
Bad Tags
Our room did not have an exterior window. There was nothing to indicate this when making the reservation. I would not have booked at the hotel had I known.
Stay Details
Date Of Stay: December, 2019
Trip Type: Family with Teens
Reviews Rating: Poor