Reviews

Authentic Guest Reviews The Westin St. Francis San Francisco On Union Square

Total Traveler Rating

Total Traveler Rating
5/5


Based on 25 Reviews
Alexander
Good Tags
Upscale hotel with nice views of the city. Hotel is right on Union Square. Staff was nice, friendly and helpful. Overall a great expirence and stay. Would recommend to all.
Bad Tags
No.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Michael
Good Tags
The house keeping staff was exceptional! She was very responsive, polite, and thorough.
Bad Tags
The parking fees are outrageous at a third of the room rate!
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Bad Tags
the cleanliness of the room and the pictures did not match the room we selected.
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Fair
Nicole
Good Tags
The service was amazing
Stay Details
Date Of Stay: May, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Rooms are beautiful!
Stay Details
Date Of Stay: January, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Ken
Good Tags
Great Value and Service !
Stay Details
Date Of Stay: December, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Michael
Good Tags
It's history and location made it our runaway first choice. It lived up to its 5 star reputation starting with check in.
Bad Tags
It's an old building; you come up steps to get to the front door. A modern building would have a ramp. But, a ramp would ruin the looks. So you put up with a cumber some handling of your luggage.
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Davina
Good Tags
Centrally located and excellent service
Bad Tags
I was also charged by the Hotel for the night. I called and they said I'd get reimbursed in 5-7 business days. Its frustrating but I hope it is resolved quickly without any issues
Stay Details
Date Of Stay: November, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Bad Tags
11 checkout too early
Stay Details
Date Of Stay: November, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Beautiful. Great location. Clean, large and luxurious. A bed from heaven.
Bad Tags
Check in time was listed as 3 pm. I arrived at 3.15 and was told me room would be read by 4. However it was not ready till 5:45. So I wasted nearly 3 hours!
Stay Details
Date Of Stay: October, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Jennifer
Good Tags
The location is excellent for shopping and restaurants. A short uber a nice walk to Fisherman's Wharf. And right on the trolley car line. Hotel was nice and clean, and staff accommodating.
Bad Tags
Forget valet parking. Ridiculously expensive. I used the overnight lot (with in/out privileges) on nearby Sutter St.
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff were wonderful. They gave me an upgrade. The room was beautiful.
Bad Tags
The toiletries were highly scented and made me sick (I have a chemical sensitivity). The check in wait was 20 minutes. Another staff member did come after 10 minutes of waiting.
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Agnes
Good Tags
The hotel is beautifully furnished and maintained. The staff was friendly and helpful and the service was prompt and efficient. Highly recommended!
Bad Tags
Valet parking was expensive but to be expected!
Stay Details
Date Of Stay: August, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location!
Bad Tags
First room was extremely small but they upgraded us to a beautiful room for only $25.
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Awesome iconic hotel in fantastic location! Nice amenities thru-out. Recent remodeled room, starbucks coffee in the room, awesome workout room.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
LOCATION.
Bad Tags
The room could have been larger.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Great location and nice rooms!
Bad Tags
Parking fee! Smh
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location was perfect.
Bad Tags
Rooms were on the small side.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Excellent
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location.
Bad Tags
Cost of parking was excessive.
Stay Details
Date Of Stay: July, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Kimberlee
Good Tags
Location
Bad Tags
No
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Joseph
Good Tags
Great location, great staff
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
John
Very efficient. Had early check in, staff very pleasant.
Good Tags
Efficiency of staff, location
Stay Details
Date Of Stay: September, 2018
Trip Type: Couple
Reviews Rating: Wonderful
Alissa
This hotel is beautiful, but in my opinion, overpriced.
Good Tags
The lobby was gorgeous, staff was very friendly and quick to respond to our requests, and you couldn't beat the location!
Bad Tags
The room was very basic, you could hear the traffic from the street at all hours of the night.
Stay Details
Date Of Stay: December, 2017
Trip Type: Couple
Reviews Rating: Good
Monina
Beautiful hotel!
Good Tags
Centrally located in San Francisco and the cable car/ buses are just outside the hotel.
Stay Details
Date Of Stay: July, 2016
Trip Type: Family w/Teens
Reviews Rating: Exceptional