Reviews

Authentic Guest Reviews Sheraton Fishermans Wharf

Total Traveler Rating

Total Traveler Rating
3/5


Based on 34 Reviews
Verified Hotel Guest
Bad Tags
Parking for guest was $55 I feel u pay alot to stay n guess should not have 2 pay to park the same amount that the public pays 4 also and the breakfast was garbage they gave u a bag of what they wanted 2 the coffee was nasty n they charged me 4breakfast
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Andrew
Good Tags
Cleanliness of room and the bathroom amenities. Also the outdoor fire pits
Bad Tags
Noise outside the windows in the mornings, and the TV can't screen cast.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Kory
Good Tags
Location
Stay Details
Date Of Stay: April, 2021
Trip Type:
Reviews Rating: Exceptional
Devan
Good Tags
The decor was absolutely awesome.
Bad Tags
The front desk was a little all over the place not very prepared.
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location only
Bad Tags
The staff wasn¿t friendly, the bathroom was tiny, we even couldn¿t close the door. Our bathroom should have been updated!
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Poor
Jayme
Good Tags
Location was perfect and hotel was pretty nice. Very clean. Staff were friendly.
Bad Tags
Yes! I booked this hotel at 8pm and tried to check in. The staff said unfortunately it takes about an hour for it to be updated in their system. So even though I tried to show them the reservation email it STILL wasn¿t ready OVER an hour later.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Teens
Reviews Rating: Poor
Nino
Good Tags
LOCATION.
Bad Tags
THE FRONT DESK STAFF AWFUL.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Colleen
Good Tags
The location was perfect for us to pop back into our room in between walking around Pier 39, Fisherman¿s Wharf, and the shops on Jefferson. There was a Safeway grocery store a block away as well.
Bad Tags
Our room was located next to the door to enter into the hallway. So all night we could hear the door slamming shut every time someone would enter or leave.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff was friendly and helpful. (except for the woman that checked us in, she was not direct about the questions we asked regarding the deposit fee.) We really like how close this location was to all the wonderful sites of SF.
Bad Tags
We accidentally fell asleep with our T.V on one night and instead of calling our room to notify us, they helped themselves to come into our room in the middle of the night in a rude manner. One of the pillows had blood stains.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Kenya
Good Tags
Location
Bad Tags
Elevators
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Good
Abel
Good Tags
The service in the lobby
Bad Tags
Nop
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Close to shopping
Bad Tags
Put me in a room with an adjoining door inside to next room. I heard every word of adjoining guests due to this adjoining door. So terrible experience !
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
Service was not what I expected of a 4 star hotel. The wait time to check in was excessive, and ridiculous.
Stay Details
Date Of Stay: February, 2021
Trip Type: Family with Teens
Reviews Rating: Good
Jose
Good Tags
Location
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Exceptional
Jeremy
Good Tags
Completely scammed. Was charged twice for the same nights. Will never use this service again. Disgusting how this company takes advantage of people especially during this time. Reduced to scamming people to stay in business.
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Lori
Good Tags
Nice location from shopping and Pier and good breakfast and nice staff
Bad Tags
No
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location. Outdoor fireplace area
Bad Tags
Poor design/layout. Bad check in experience. Way too expensive. Deceptive prices.
Stay Details
Date Of Stay: November, 2020
Trip Type:
Reviews Rating: Poor
Lydia
Good Tags
Location was walking distance to pier 39 and other attractions. Staff was attentive, bed was very comfortable, and breakfast was good.
Bad Tags
Nothing, everything was good.
Stay Details
Date Of Stay: November, 2020
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
It was clean and their breakfast was wonderful.
Bad Tags
The windows suck, pool was accessable And I could have stayed at the intercontinental for half the price.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Giovanni
Good Tags
Great location, excellent service from all staff. Front desk check in was exceptional. Overall impressive performance by staff.
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
James
Good Tags
Location within the Fishermans Wharf neighborhood was great. Very clean room and very attentive staff.
Bad Tags
Parking fee was exorbitant. Especially when it's offered as a compliment to the room. $---+ for RIU when it was $--- or less everywhere else I checked. And that was stand alone pricing.
Stay Details
Date Of Stay: December, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Robin
Good Tags
Bartenders in the front desk people were absolutely A+ wonderful great customer service they are keepers
Stay Details
Date Of Stay: November, 2019
Trip Type:
Reviews Rating: Wonderful
Valerie
Good Tags
It is easy to get around town from there
Bad Tags
It was old. Rooms need to be refurbished. It is not spot on clean.
Stay Details
Date Of Stay: November, 2019
Trip Type: Family with Young Children
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
Worst room I have ever stayed in. The bathroom was so small I fell into the tub-couldn't close the door. The noise from the street was so loud we hardly slept. At least it was close to good stuff.
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Nice hotel with a great location. The staff was friendly and professional. I've stayed here several times.
Bad Tags
The first tome I stayed here I drove a Lincoln Navigator, which was too large for the parking garage. I didn't see the sign warning about the problem.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Jon
Good Tags
THE PERFECT location. It really doesn't get any better than this.
Bad Tags
The room and hotel were super clean. If there is a single drawback it's that this hotel is dated slightly, mostly in the bathroom. Everything was clean enough but felt a tiny bit 2005. If, like me, you don't mind that then you're all good.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Basheer
Good Tags
Location
Bad Tags
Room was very tiny and not worth the price I paid for it . But the staff was very nice.
Stay Details
Date Of Stay: September, 2019
Trip Type: Family with Young Children
Reviews Rating: Good
Linda
Good Tags
Location was walking distance to major attractions
Bad Tags
All the extra charges/fees
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location. Staff.
Bad Tags
No
Stay Details
Date Of Stay: August, 2019
Trip Type: Family with Teens
Reviews Rating: Exceptional
Bob
Good Tags
Location
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Fair
John
Good Tags
Location.
Bad Tags
The bartender at 11;30pm, Sat, 07/27/19 is a thief! I wrote my name&room# on the bill so he could collect his tip portion of the $15 promotion and paid the bill & tip in cash. He charged the whole bill to my room and pocketed ALL the $ as his tip.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Great staff ,friendly,helpful.
Bad Tags
TV with limited amount of channels stations,most of them sports ,on demand very high prices,when we booked online we did not about extra charges until we checked in .
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Casey
Good Tags
The nice staff and right on the water
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Wonderful
connie
Good Tags
Great staff
Stay Details
Date Of Stay: November, 2018
Trip Type: Couple
Reviews Rating: Excellent