Reviews

Authentic Guest Reviews Intercontinental San Francisco

Total Traveler Rating

Total Traveler Rating
4/5


Based on 50 Reviews
Verified Hotel Guest
Good Tags
The very kind doormen, the nice people at the front desk . The room was clean and ready and the bathroom was really nice .
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
It was wonderful to come back after many months and see that the hotel and staff continued to operate in an exceptional manner. Even more was the comfort and feel of being in a safe place were as I woke up at almost 10 am.
Bad Tags
no
Stay Details
Date Of Stay: May, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location is central !
Bad Tags
Parking is problematic. The EV charger is not easy to use and requires approval of Manager, etc.
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Fair
Juan Carlos
Good Tags
The cleanliness, the staff is well prepared to give you any recommendations.
Bad Tags
Walking distance to the main attractions is not good.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Sonia
Good Tags
Rooms were really nice and clean and well kept in great condition. Everything looked like it was either remodeled or just maintained well.
Bad Tags
N/A
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Michael
Good Tags
Amazing
Bad Tags
Nothing at all was wrong
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Monique
Good Tags
Very nice room and great service!
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
pool.. even though it wasn't open yet
Bad Tags
it was surprisingly plain
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Very clean & updated
Bad Tags
Due to COVID facility was not entirely open.... no gym, limited restaurant, etc
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Susan
Good Tags
Incredible views and comfy/ clean rooms
Bad Tags
No hot breakfast offered.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
This place EXCEEDED our expectations! The room was huge, the bed was so comfortable, all the added design touches were simple and clean. The minimal furnishings made it roomy and uncluttered. Close to everything. Will be back again & again.
Bad Tags
The parking is super expensive. Approx. $40-60. Yikes!
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Sally
Good Tags
Nothing trapped in elevator 6h
Bad Tags
Rude wouldnt get me outa elevtor
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Very Poor
Jeff
Good Tags
Very Nice Hotel, Close to everything and a parking garage right next door
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Abdullah
Good Tags
Hotel was clean and everything went smooth during my stay. The staff were great and made sure to meet my expectations.
Bad Tags
No.
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Immaculately clean, plus friendly staff at check-in
Bad Tags
Parking is expensive, $75/night with tax and fees. Best to park in the municipal garage behind the hotel for $34 including tax. Remove valuables from your car, break-ins are a problem in the municipal garage if you leave items visible to thieves!
Stay Details
Date Of Stay: February, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Ben
Bad Tags
Staff was rude, I had my kids with us we checked in around 11 pm. They didn’t bring me a bell cart for our stuff, parking wasn’t included. 5 star hotel In the middle of homeless people cars were broken into! I want my money back!!’
Stay Details
Date Of Stay: February, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location and staff
Bad Tags
Hotel garage fee to high in comparison to to nearby parking garage. Nearby room doors when closing creates a loud sound that is disruptive.
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Pleasant
Neda
Good Tags
The staff were great
Stay Details
Date Of Stay: January, 2021
Trip Type: Business Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Very comfortable bedding
Bad Tags
Expensive parking
Stay Details
Date Of Stay: January, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The reception and valet staff were very friendly and accommodating.
Bad Tags
The design was very bland and minimal.
Stay Details
Date Of Stay: January, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The bed/mattress
Bad Tags
the TV remote did not work. I had to call for a replacement
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Stephanie
Good Tags
The cleanliness during covid was impecable. The level of attentiveness from the valet crew and doorman.
Bad Tags
Elevators could be more routinely checked on as there was a foul smell and dirty floors.
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Daniel
Good Tags
The staff was very friendly and helpful. Customer Service was fantastic.
Bad Tags
No :)
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff was so nice and accommodating. We had a great trip and the beds were comfy.
Stay Details
Date Of Stay: December, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Parking is quite steep in price. No valet, and to get in the garage I had to call the hotel everytime I arrived.
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Kila
Good Tags
Nothing
Bad Tags
There were Nats in my room nats at the bar downstairs and restaurant the bartender made me a drink and picked the Nat off the top and still tried to serve it to me. Parking is horrible and hotel parking for guest is outrageous $62 to park at the hotel etc
Stay Details
Date Of Stay: November, 2020
Trip Type:
Reviews Rating: Very Poor
Michael
Good Tags
Clean and comfortable.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
The staff was very friendly and helpful. The hotel was attractively decorated and the facilities were clean. The only issue was the pricey parking cost. We were aware of the parking expense prior to arrival because of others review of the hotel.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Great customer service and the room was nice and clean.
Bad Tags
I did not feel safe. I was followed to my room by a stranger and the security in the lobby brushed me off. I contacted the manager and he accommodated me with a new room but it was already traumatized.
Stay Details
Date Of Stay: October, 2020
Trip Type: Group Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Good location, nice facilities and friendly staff, desipite the Limitation caused by COVID, our experience was really good. A special Big Thank you To Concierge which gave us the greatest advices to make our trip to San Francisco really memorable!
Bad Tags
Not being to clean the room because of COVID but it is understandable.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Close to UCSF.
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Gregory
Good Tags
The room size Was great and the bathroom was amazing!
Bad Tags
The room exceeded expectations
Stay Details
Date Of Stay: September, 2020
Trip Type:
Reviews Rating: Exceptional
Margaret
Good Tags
The staff
Bad Tags
There were homeless individuals all around the hotel, it wasn’t a safe location, the parking garage was $40/day and the pool and gym were closed
Stay Details
Date Of Stay: September, 2020
Trip Type: Family with Teens
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
The view is amazing.
Bad Tags
Treatment by the dining staff.
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Fair
Willie
Good Tags
the beds are so comfortable!
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Samantha
Good Tags
No food or bar open, no pool, no amenities, not even cream For coffee in room.... not close to Expectations. No where near 4.5 stars. Staff was very nice.
Bad Tags
Lots, just empty, and ghost like. No food, no bar, room was minimally stocked. Just unsatisfied.
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Clean, luxurious
Stay Details
Date Of Stay: August, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Dhel
Good Tags
I am very satisfied in my stay at intercontinental san francisc. They meet and exceeded the 5 star hotels IHG. Everything is perfect from the loading up to the room and staff are very accoomadating they are helpful
Bad Tags
None
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Teens
Reviews Rating: Exceptional
Michelle
Good Tags
Layout and cleanliness
Bad Tags
Lack of communication
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Nothing, regret booking with them.
Bad Tags
BEWARE of overnight mgr. He is very opinionated and RUDE. Came in w/a baby & husband, wanted 2 reinforce "party policy". He had NO idea about handicap parking and did not want 2 make any accommodations. Told us to park somewhere else. RUDE !!!
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
The cleanliness.
Bad Tags
N/A
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Great location, clean and comfortable room with friendly and excellent staff.
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Emily
Good Tags
Beautiful views from floor to ceiling windows and very friendly and professional staff.
Bad Tags
Room wasn’t very clean on check-in. But I addressed it with front desk reception and the room was immediately recreated to satisfaction.
Stay Details
Date Of Stay: January, 2020
Trip Type: Group Traveler
Reviews Rating: Wonderful
Erin
Good Tags
friendly staff
Bad Tags
Mini bar was so packed I could not put a bottle of water into it. It was annoying and unnecessary. At checkout, I learned that I had jostled the items trying to make a room and there was a $35 charge (promptly removed).Recommend decreasing quantity in bar
Stay Details
Date Of Stay: December, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The location is great! Can walk to union square and a lot of things to do within walking distance
Bad Tags
I think $70 for overnight parking is ridiculous The rooms were old feeling to me and I paid for city view which I don’t believe it was. The pool and hot tub had 20 kids running around jumping in so def not relaxing at all which is what I came to d
Stay Details
Date Of Stay: December, 2019
Trip Type: Solo Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
location is great. room is nice with view
Bad Tags
internet did not work very well. many things in the room cost extra and one needs to be careful not to touch anything
Stay Details
Date Of Stay: November, 2019
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
This is a well-run hotel with a competent staff. A convenient location for walking to a Giants game, Union Square, theaters, restaurants, etc.
Bad Tags
I enjoyed the lap pool, but wish it were a little bigger and open to the outside deck.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Great location and property. Booked for one night and upgraded to a corner view, which was incredible. Overall, an excellent experience.
Bad Tags
Food was mediocre and pricy.
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Stephanie
Good Tags
Location tall building
Bad Tags
Our bags went to the wrong room and took over an hour to retrieve them
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Quiet, location.
Bad Tags
The needles on the sidewalk out front.
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Wonderful