Reviews

Authentic Guest Reviews Hotel EPIK

Total Traveler Rating

Total Traveler Rating
3/5


Based on 315 Reviews
Shuaib
Bad
Good Tags
Room was OK
Bad Tags
Area was absolutely terrible, beds had bed bugs. Reception manned by little kids
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Very Poor
Daniyal
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: group
Reviews Rating: Exceptional
Jesus
great value decent location
Good Tags
ac
Bad Tags
no parking
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Salman
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Jason
Superb
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Wonderful
Chantelle
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Julia
Close to the Masonic Lodge...
Good Tags
Clean updated room. Friendly helpful staff located in downtown Japantown San Francisco. Good value for the location. Great shower/bathroom w/ pleanty of hot water! A hair dryer. Complimentary delicious coffee! Elevator in great working order. Good functioning sound blocking windows and shades and a mini split to condition the room temp :) Very Cute!
Bad Tags
The room is small but I think the updated room, price point and location make up for the size. Great for the light traveler or a short stay
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Brittany
Just pick somewhere else to...
Good Tags
The door the doors do not work even with the key card. Check in took forever. If your bathroom gets stopped up which it will… you will have to go to the second floor to use the public facility
Bad Tags
There are drug users and homeless people everywhere we saw nothing by fights arguments and deaths.
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Julius
Pleasant
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Pleasant
Ana
Passable
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Fair
Kimberly
Very good
Good Tags
clean nice hotel looks like the photos, 24hr front desk service.
Bad Tags
there’s a lot of homeless people around it’s not really is the best area
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Paul
Good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Good
James
eye opening taste of poverty...
Good Tags
clean and modern
Bad Tags
location sucked. windows not sound proofed. heard everything from bins being emptied to crying hobos
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Fair
Paola
Great Value for money
Good Tags
GREAT VALUE FOR MONEY SF hotel prices are crazy, Hotel Epik is amazing value for money. The staff was very welcoming and helpful, the room is clean, modern and had a reasonable size. The area isn't great, but it's safe, easy access to transport and with some great bars and restaurants.
Bad Tags
There is a lot of poverty all around; I don't think it's unsafe just very sad.
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Evija
Good value for money.
Good Tags
The room was clean and it looked like everything in the room was new and fresh. The bed was really comfortable, although I would recommend to rethink the choice of pillows. I really enjoyed the bathroom and coffee machine. The hotel was pretty close to a train station. In general, I would recommend this hotel for short term.
Bad Tags
The room was quite small, so I would not recommend staying long term. One window lacked a double pane, so it was very good to hear all the sounds from the street and it was hard to fall asleep. In general, the room had poor sound insulation. This should be taken into account if you are a light sleeper. The location was "interesting" - homeless people everywhere. It would be pretty scary to walk around when it gets dark.
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Maria
Superb
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Andrea
hotel room was tiny and...
Good Tags
booking
Bad Tags
location is scary, so many homeless everywhere, dirty and smelly
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Poor
Vijay
great for budget travel
Good Tags
prices and staff
Bad Tags
location
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Wonderful
Kristine
I felt extremely uncomfortable and...
Good Tags
The room was clean and modern.
Bad Tags
The photos of the room make it seem way bigger. it’s extremely tight even in the hallways. the hotel is in an extremely bad neighborhood- I saw someone breaking into a car. I had to leave my car in a sketchy lot for some guy to watch for $40 (even though his sign said $25 max.) and when I asked hotel staff they just seemed annoyed with me. they didn’t even tell me where my room was or greet me when I walked in.
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Disappointing
Richard
Pleasant
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Ariana
Bad
Stay Details
Date Of Stay: June, 2022
Trip Type: group
Reviews Rating: Very Poor
Roxana
Good value. Met my expectations.
Good Tags
Cleanliness, style, price
Bad Tags
Room was very small. Bathroom door was see through.
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Pleasant
Borja
Pleasant
Good Tags
Windows are useless, noise all day and night.
Bad Tags
They need to upgrade their windows.
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Pleasant
Christine
Great hotel is a less...
Good Tags
The hotel is super clean! Check-in was very easy and expedited. The room was small, but had all the necessary amenities.
Bad Tags
The only problem is the location where the hotel is situated. It currently has a lot of homeless around it. We never did have any trouble with them, but it is a bit unnerving for walking.
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Brady
Great value for guests needing...
Good Tags
Friendly front desk staff; allowed early checkin which was tremendously helpful
Bad Tags
Phone system did not work; difficulties using in-room media; absolutely abysmally loud door slamming and early cleaning, cleaners were loud.
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Pleasant
Rodriguez
Bad
Bad Tags
in the most ghetto place in San Francisco, I chose to stay here because it was the cheapest but never again . the pictures that it shows makes it look so nice and that’s what sold me, when I got there, there’s homeless people everywhere , no where to park your car , I didn’t even feel safe leaving it out in the street. if you plan on staying here because it’s cheap find a better hotel for a little bit more !!!
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Nia
nice hotel in a somewhat...
Good Tags
modern hotel, comfortable bed and well appointed (but small) rooms
Bad Tags
it's located in the Tenderloin district which has an ongoing issue with homelessness. I would not recommend walking around alone at night and would recommend being aware of surroundings at all times.
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Good
Carlienne
Poor
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Poor
Helen
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Sabiha
It was fine
Good Tags
Location, cleanliness, comfort
Bad Tags
No small fridge, and coffee machine and tv didn’t work properly
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Good
Daniele
Poor
Good Tags
Clean rooms. Good location, quite close to underground station.
Bad Tags
Employees are ok, but not very helpful Very noisy area Bar often closed
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Poor
Vanessa
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Graham
Clean and inexpensive. Good value.
Good Tags
Secluded space, indoors. Neat ambiance.
Bad Tags
Poor part of town, but it was well maintained and secure.
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Al
Passable
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Fair
Justin
Passable
Stay Details
Date Of Stay: June, 2022
Trip Type: group
Reviews Rating: Fair
Anonymous
Good
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Good
Carlos
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Gene
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Summer
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Aaron
Bad
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Anonymous
Good
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Good
Daniel
Passable
Good Tags
Staff was great and nespresso machine! Very cosy room. Not very big but clean and comfortable bed.
Bad Tags
The area is really really terrible. Lots of addicts defecating on streets and shouting. Sirens and just unsafe
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Fair
Anonymous
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Omar
Bad
Bad Tags
Probably the worst hotel of San Francisco in the worst neighbourhood of San Fransisco. Don't stay there.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Sf
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Anonymous
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Yuguran
Bad
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Edward
Good
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Good
Ella
Bad
Bad Tags
I ended up NOT staying at EPIK but paid the full price since it wasn't refundable. The hotel rooms looked nice on the inside from the pictures, but when arriving at the hotel I did not feel safe enough to leave the car since the hotel is located in Tenderloin. The neighborhood and the location are absolutely horrible and not safe. Especially traveling solo, I did not feel safe enough to park my car in the area and walk to the hotel. I would not recommend this hotel based on the location. Booking should take away this property from their listing.
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Aravin
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Ibsan
Ok hotel overall to spend...
Good Tags
The prices is very cheap, and the Hotel is decent inside, rooms are small, enough if you just look for a place to spend the night there.
Bad Tags
You can here everything from the others rooms and the outside zone of the hotel is full of drug addicts.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Fair
Vanessa
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Cristian
Good
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Good
Joseph
Bad
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Jane
Exceptional
Good Tags
The staff was welcoming helpful, and professional. The decor & lobby were really nice. The man at the smoke shop across the street was very helpful and nice.
Bad Tags
The neighborhood was loud and scratchy. At night a dog who lived across the street barked a lot.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Miguel
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Laron
Very good
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Good
Chan
Hotel was kept very clean...
Good Tags
It was clean and kept clean during our entire stay.
Bad Tags
While I should have realized when I booked the room, it is still underwhelming that their cheapest room don’t offer a fridge or microwave. The location was okay, the homeless problem in SF is of course bad so just be aware that most hotel locations suffer. Luckily we rented a car and parking in this area was a breeze, I was prepared to pay for a lot every night but I actually had street parking every day nearby where there wasn’t homeless people wandering around. The biggest issue was that our rooms shower shelf was barely hanging on and the shelf was glass so it made us uneasy to put things on the shelf when showering. the actual shower was missing the handle to turn the water on too, which wasn’t a huge deal but very annoying to use for a whole week. We let staff know and reminded them multiple times but in the entire week that we were there it never got fixed. I was hoping they would at the very least switch our rooms, or upgrade us but never did.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Luc
good spot, terrible neighborhood
Bad Tags
the neighborhood is super sketchy, heapsnof homeless people squatting on that corner. You won’t feel safe.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Fair
Katie
Passable
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Fair
Ryan
Pleasant
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Viliame
Very poor
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Poor
Bishoy
wouldn’t stay again
Good Tags
property was clean and staff friendly
Bad Tags
area very dodgy. lots of homeless outside the door. very noisy. drug users on the corner of the street, just didn’t feel very safe but property itself was clean and staff were lovely
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Sofía
Good
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Good
Callum
Bad
Bad Tags
Unable to sleep due to the large number of homeless people arguing outside the window all night, general traffic and other noise. No sound proofing at all. Bed was small and short, so didn’t fit me.
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Anonymous
Pleasant
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Laanasofia
Great option for a short,...
Good Tags
We were looking for a simple, cheap, well-located place to stay in the city for a couple days, and this was the best-looking option so we gave it a go. Our expectations were low given the prices of the other hotels, but honestly we felt super comfortable here. The rooms are a bit small but it has everything you need if you're mostly spending time outside: Bed is decent, TV worked perfectly with lots of streaming options, and you also get a small coffee machine in your room, as well as a bigger one in the lobby. Staff was also super nice to us.
Bad Tags
Location is great in the sense that everything is super close: Subway (BART) station is a 10-minute walk away, and 2 bus stops are right around the corner (depending on the route you're taking). Nevertheless, this area in particular is pretty much surrounded by homeless people, which in our case wasn't extremely negative since they don't really bother you if you're just walking past them, but I could see other guests feeling uncomfortable at the sight or slight interaction.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Zach
Very good
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Anonymous
Good place
Good Tags
The stuff is excellent, room was super clean . But please be careful, if you are girls, that’s not safe area outside. Too much homeless people near with hotel. But if u do Uber and don’t plan to walk in night time - choose this hotel for sure.
Stay Details
Date Of Stay: May, 2022
Trip Type: with friends
Reviews Rating: Exceptional
Catherine
Great San Francisco Value
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Aiza
Very good
Bad Tags
Overall service was excellent,we had to change rooms since the AC and TV weren't working,the staff gave us a new room automatically. Very clean, sheets and toiletries changed everyday. All staff were friendly and quick to address concerns.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Good
Muskaan
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Anonymous
Very poor
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Poor
Jesus
Bad
Good Tags
Nothing
Bad Tags
There is extensive drug use outside of property. Was offered drugs and insulted on my way there.
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Very Poor
Reynolds
You need to know this...
Good Tags
The decor was nice. The nepresso machine was nice. The mattresses were comfortable.
Bad Tags
The location is really bad. Our window latch was broke. So we could hear the street noise directly below us. Normally not a problem, but with the window open we could hear the homeless camp below is on the street. We could actually smell the human urine when opening the window all the way. The room was not cleaned all the way. During check out when I told the desk girl she jus said: OK.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Poor
Kristin
Pleasant
Good Tags
Location is HORRIBLE. Very rough area
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Atwood
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Allen
Pleasant
Good Tags
good hotel, bad neighborhood
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Pleasant
Nicoleta
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Melrose
Good
Good Tags
provided drinks and good staff
Bad Tags
noise - i could hear sirens on the street intermittently through the night. surrounding streets may not be safe at night
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Good
Said
Rip-off
Good Tags
Nothing
Bad Tags
The manager of the hotel (Om or whatever his name is) was really rude... By far the most unfriendly hotel manager. In my hotel room the windows were broken and you could hear everything in the evening and it was cold in the evening. With my luck the air conditioning did not work either. After telling the front desk and the staff several times, nothing was done either. Only when I was a bit loud came the proposal that they would give me a little money back, which was also a joke the proposal. We have agreed in the end on a sum on which I am still waiting today.... In addition, I have the deposit of my room still not sent back... This hotel is in my opinion and experience after pure rip-off. I can definitely not recommend anyone to go to this hotel. Better pay in San Francisco and go to a decent hotel than there. Unless you like being ripped off.... BTW: I would still want my money back....
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Patenaude
good price, bad location and...
Bad Tags
rooms were waaaay smaller than advertised and in a bad location. falsely advertised
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Dwayne
Very good
Bad Tags
No parking and the neighborhood isn’t safe to park on the street.
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Doty
I was happy with the...
Good Tags
The room was clean and there was a coffeemaker.
Bad Tags
My room was facing the street. Couldnt sleep because of the constant noises outside i.e yelling/fighting of people living on the sidewalks. Location was a bit unsafe at night.
Stay Details
Date Of Stay: April, 2022
Trip Type: solo traveller
Reviews Rating: Fair
Gene
EPIC EPIK… Colorful central location
Good Tags
I do like it’s central location making getting around easier… so many options of transportation… Train, bus, taxi and even close enough to walk where you need to go.. location Isn’t for everyone It is a very colorful area. let’s just be mindful- not everyone exist in the same planes of existence;)
Bad Tags
Parking will be your choice - easy, near by, safe, lease expensive. it’s worth it to park in a parking facility - getting a ticket will be eye opening and my cost more..?
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Miguel
A cozy modern simplicity
Good Tags
modernity
Bad Tags
location
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Jessica
It was good for an...
Good Tags
The room was clean, beds are super comfy.
Bad Tags
The rooms are super small.
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Good
Chamanpreet
Worst hotel I have ever...
Good Tags
Nothing
Bad Tags
This hotel was nothing like it was described on the app. It was in a really bad location. I didn’t feel safe. The man at reception wasn’t helpful. The room was less than expected. I felt soo unsafe I had to change my hotel.
Stay Details
Date Of Stay: April, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Michael
Very good
Stay Details
Date Of Stay: April, 2022
Trip Type: group
Reviews Rating: Very Good
Eric
GREAT LITTLE HOTEL.
Good Tags
CLEAN HOTEL
Bad Tags
MY ROOM HAD A FUNNY SMELL
Stay Details
Date Of Stay: April, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Pamella
Good
Bad Tags
location was awful!
Stay Details
Date Of Stay: April, 2022
Trip Type: solo traveller
Reviews Rating: Good
James
Very poor
Good Tags
Bed was ok and facilities were clean. That was the best part of our stay, the cleanliness.
Bad Tags
Location was awful. We thought Polk Street was OK and not far from the working hub but this particular part of Polk Street was extremely rough. We arrived, there were people smoking methamphetimine in a pipe across the road, people renting outside across the road and a man convulsing in a wheelchair by himself. We may be naive to this in New Zealand but this was shocking and made us feel extremely unsafe. The hotel concierge also said do not walk anywhere in the streets behind the hotel as they are not safe. The room was by the road and extremely loud, could here people playing music, fighting and shouting until about 3.30am until it got quiet and we could sleep.
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Poor
Iyawna
Superb
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Iyawna
Superb
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Alejandro
Although the the area wasn’t...
Good Tags
-close to everything most attractions -totally different when you walk in town isn’t the nicest. -the room seems recently remodeled. It’s nice
Bad Tags
-smaller than the pics -broken toilet -no trash can -it’s on skid row if you’re into that -says the deposit is $50 but it’s actually $150 -window with a street view comes with all of the street sounds
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Good
Tuong-vy
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Rachel
Poor
Bad Tags
The area was so so so rough and bad. I had to leave after 1 day as it was not safe on my own. The hotel was lovely, but it’s just a shame about the location.
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Poor
Anonymous
Pleasant
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Genesis
Very good
Stay Details
Date Of Stay: March, 2022
Trip Type: with friends
Reviews Rating: Very Good
Sterling
Can't wait to do it...
Good Tags
I appreciated your staff's friendliness & willingness to engage in conversation. Additionally, the available community coffee espresso pods reminded me of my previous career. Thank Thank for the reminder and quality coffee options.
Bad Tags
Not applicable.
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Rene
Disappointing
Stay Details
Date Of Stay: March, 2022
Trip Type: group
Reviews Rating: Disappointing
Gene
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
David
Disappointing
Good Tags
The room
Bad Tags
The neighborhood and some of the staff. There weren't a bar on the hotel.
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Disappointing
Andrea
Poor
Good Tags
The bed was comfortable
Bad Tags
No parking, the area was not good, the room did not hold up to the pictures that were shown.
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Poor
Kristine
Superb
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Dale
Passable
Stay Details
Date Of Stay: March, 2022
Trip Type: solo traveller
Reviews Rating: Fair
April
Very good
Stay Details
Date Of Stay: March, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Harold
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Harold
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Harold
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Harold
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Harold
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Shannon
Exceptional
Good Tags
All of it.
Bad Tags
No gym
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Gene
Very good
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Harold
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Harold
Exceptional
Good Tags
The staff
Bad Tags
Nothing
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Fredrick
Superb
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Sanfilippo
Great place nice and clean...
Good Tags
Very clean staff helpful
Bad Tags
The elevator wasn't working
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Mateusz
Very good
Stay Details
Date Of Stay: February, 2022
Trip Type: with friends
Reviews Rating: Very Good
Haczell
Very good
Stay Details
Date Of Stay: February, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Anonymous
Poor
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Poor
Brianna
An ok place to stay...
Good Tags
The room itself was clean, cute, and comfortable, but was very tiny. The neighborhood is extremely sketchy and I absolutely would not recommend this hotel for families.
Bad Tags
Terrible neighborhood. No parking. The elevator was broken, so we had to lug all our luggage up to the 3rd floor by hand. Noisy street and pedestrian traffic. Incomplete coffee supplies in the room. Coffee pods available, but wouldn’t work in the coffee machine and no coffee cups or creamers, just sugar. The ice machine was broken as well.
Stay Details
Date Of Stay: February, 2022
Trip Type: family with young children
Reviews Rating: Poor
Gentle
Bad
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Flavia
Disappointing
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Disappointing
Carola
Pleasant
Good Tags
the staff was nice. the room clean
Bad Tags
the location is not the best. There are some info wrong on booking (check in time and check out time for example) and I would have liked to know them since the beginning (especially check in as we arrived too early and we had to wait because the info on booking website is wrong) There are some ongoing maintenance work in the hotel and despite they said that they start 8am in the morning, the first day I was there they started at 7.30 and this has been very annoying. they do not provide daily cleaning because of those maintenance works and this is another info I would have liked to know before booking, especially because I spent there 3 nights.
Stay Details
Date Of Stay: December, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Stephen
Do not stay here
Good Tags
Nothing
Bad Tags
As soon as you leave the hotel it is like a scene from The Walking Dead. Homeless drug addicts blocking sidewalks and defecating.
Stay Details
Date Of Stay: December, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Heiko
Very good
Stay Details
Date Of Stay: December, 2019
Trip Type: review category business travellers
Reviews Rating: Very Good
Anamarie
It met the price range...
Good Tags
It was clean.
Bad Tags
Booking amenities stated that there was parking available, provided by the hotel. This is no longer the case. Rooms are VERY small, enough room to walk around bed and that’s about it! House keeping tried to come in two times after we checked in, be sure to throw the door latch over, they will just come right in without knocking.
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Fair
Thomas
Disappointing
Good Tags
The price wasn't very high
Bad Tags
During the reservation, many amenities were promised. Some of them, such as a safe, a coffee maker, water etc. weren't provided although it said in the booking confirmation that it would. The hotel rooms were NEVER cleaned. If we wanted them to be cleaned, we would have to pay extra. The hotel is located in Tenderloin which is one of the most dangerous areas in San Francisco. Homeless people and drug addicts walk around day and night. This entire area has a very high crime rate. It didn't feel safe.
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Melissa
Would stay again - If...
Good Tags
The rooms were comfy, and cosy althought small. The lobby was lovely and the staff were very helpful. The coffee machine in the lobby is a life saver and the hotel isn't too far from Golden Gate and the other touristy bits.
Bad Tags
The location of the hotel - lots of homeless people around. Which is fine as I guess there is alot round that area. However as a female walking around the streets I wouldn't feel safe so I stuck to the day time and drove at night. Very good hotel and good for the price!
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Good
Ernest
Superb
Stay Details
Date Of Stay: November, 2019
Trip Type: solo traveller
Reviews Rating: Wonderful
Cch980
Poor
Good Tags
Some free expresso in the hotel lobby. That's it.
Bad Tags
We've arrived around 8 PM. Location around the hotel was paked with homeless people and drunk/druged people giving us a bad feeling. We went for a walk and it was ok...but not really what I was expecting in the Civic Center of the city. Room was very small and quite noisy although I haven't noticed the window until the second day. All-in-one, a very expensive hotel for what it has to offer. I will definitely not make the mistake of choosing this hotel ever again!!!
Stay Details
Date Of Stay: November, 2019
Trip Type: with friends
Reviews Rating: Poor
Jeanelle
Superb
Good Tags
I did like our location because it was close to where we needed to be, not too much traffic. I adored the rooms, it was enough.
Bad Tags
Doesn’t provide parking. There wasn’t a bar like in the photos. Lots of homeless people but they seemed harmless, i checked out around 1-2am to get to work and I’m alive.
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Wonderful
Waqar
Good
Stay Details
Date Of Stay: November, 2019
Trip Type: solo traveller
Reviews Rating: Good
Erik
Place sucked !
Bad Tags
Small rooms no Restaurant, the photos online look way better than the place
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Very Poor
Paul
Beautiful city, terrible location, far...
Good Tags
The city is very nice, this hotel however was in a terrible location. There were hoards of homeless living in the street below our room and were up all night shouting.
Bad Tags
The cleanliness of the city and outside the hotel. We were afraid to go outside without an Uber booked for fear of walking down the wrong street.
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Ron
Very good
Good Tags
TV channels
Bad Tags
Noice from the street. Only one bath towel between two And not changed for the 3 days
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Very Good
Sze
Bad Tags
Hotel seems changed owner & no change the room at all unless to pay $50 more a day; no new toilet paper, no more tissue paper; not changing the towels; no taking garbage in the room at all for the 3 days. Overall I prepaid for the 3 days from 11/3 - 6 th, nothing! Unheard of a hotel that we stayed by Booking.com with the U.S. dollar that we paid! We are thinking about ever use booking.com again!
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Poor
Adam
Very good
Good Tags
A very well-priced option in the city.
Bad Tags
The property was great, but for a traveller from out of town, the area can be confronting.
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Very Good
Zaw
Good
Good Tags
nice hotel facilities and friendly staff.
Bad Tags
area located this hotel is full of homeless peoples. feeling unsafe when go out the street arround the hotel.
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Good
Steve
Good
Good Tags
Clean friendly hotel
Bad Tags
No parking and area
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Good
Conor
Functional fashionable cosy stay.
Good Tags
Super clean room with Comfy bed and really nice Temple spa products
Bad Tags
Cleaners were loud in the morning banging doors from 9am Would book room away from the street in future as the tenderloin is loud!
Stay Details
Date Of Stay: November, 2019
Trip Type: solo traveller
Reviews Rating: Very Good
Silvio
Superb
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Wonderful
Pav
Passable
Bad Tags
The area did not feel very safe. It looked much bigger and nicer on the website. The room was very small and tight.
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Fair
Chris
Bad
Stay Details
Date Of Stay: November, 2019
Trip Type: solo traveller
Reviews Rating: Very Poor
Anonymous
Disappointing
Good Tags
The location is terrible. I don’t know why it shows as Excellent Location on your website. The Hotel is location in very dangerous neighborhood with millions of homeless people. Clearly you didn’t check this place before putting it on your website.
Stay Details
Date Of Stay: November, 2019
Trip Type: solo traveller
Reviews Rating: Disappointing
John
Was good for one night...
Good Tags
beds were very comfortable, excellent water pressure in the shower, complimentary espresso was welcome .
Bad Tags
When booking the room , my friend asked for two beds in the room, we were not told that this facility doesn’t have two bed rooms. There is a $150 incidentals charge on my credit card that I feel is a bit pricey . After spending a night in this neighborhood , I can almost understand why .
Stay Details
Date Of Stay: October, 2019
Trip Type: group
Reviews Rating: Disappointing
Flamur
Okay
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Okay
Pierre
Pleasant
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Danielle
Pleasant
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Pleasant
Bryan
Exceptional
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional
Asian
Pleasant
Good Tags
Interior is modern.
Bad Tags
Located in the Tenderloin district where there are many homeless and druggies on the neighborhood. Also, the housekeeping has failed to come by to make up the room even when the front desk has been instructed so. Staff’s customer services are required to be improved.
Stay Details
Date Of Stay: October, 2019
Trip Type: with friends
Reviews Rating: Pleasant
Romeo
Exceptional
Stay Details
Date Of Stay: October, 2019
Trip Type: solo traveller
Reviews Rating: Exceptional
Jessica
Pleasant
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Pleasant
Anonymous
Pleasant
Good Tags
Wasn't too far from the area's we visited.
Bad Tags
Unfortunately there was no hot water for and took 3 days to fix.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Marsanch
Exceptional
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Geraldine
Pleasant
Bad Tags
I feel like it's dangerous to walk outside with lots of people on the streets either drunk or otherwise in any time of the day
Stay Details
Date Of Stay: October, 2019
Trip Type: solo traveller
Reviews Rating: Pleasant
Michael
Clean but not a 4...
Good Tags
Area not good, night time better stay inside. No fridge for place to put cold eye drop medicine; no closet at all.
Bad Tags
Area is not safe, stay in room after dark. No closet, no area, double bed instead of queen size; no fridge for medical eye drop which needed!
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Fair
Gabriel
Superb
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Scott
The hotel is accurate to...
Good Tags
The staff are friendly and accommodating. The facilities are modern and clean.
Bad Tags
We would not stay in any hotel in this area again. We did not feel safe to walk around.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Good
Henrique
Disappointing
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Christopher
good value, clean
Good Tags
no meal facilities - which we knew
Bad Tags
Bar, as advertised, did not exist
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Devin
Exceptional
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional
Mariana
Great stayed!
Good Tags
Was a very helpful staff, the map of the city given in the Hotel, quiet room, EVERYTHING CLEAN... One of the principal things that is important for the guest. Great stayed!
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Rebecca
Very good
Good Tags
Room was lovely, very clean, modern had everything you needed
Bad Tags
The location was the only thing that let it down. Very loud outside, trouble sleeping with the noise.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Very Good
Anonymous
Not coming back.
Good Tags
Kind staff
Bad Tags
The fact that the description of the room had a vague explanation of the quantity of beds in the room.
Stay Details
Date Of Stay: October, 2019
Trip Type: family with young children
Reviews Rating: Okay
Rebecca
Rude staff, stole money and...
Good Tags
Nothing
Bad Tags
From the moment that we got outside the hotel there were homeless people gathered outside, upon checking in the lady was very rude asking if we had booked 2 rooms when we said we had booked 1 room she seemed surprised and said the beds are very small, this room shouldn’t be sold as a double 2 person room if they are going to question it when you check In. After going out for the day and returning to the hotel we then found out that the room was extremely noisy. We went to reception to request for a quieter room the lady was rude again and stated we should have come earlier and that the hotel was now full and to re check in the morning. We then had the worst night sleep we practically didn’t sleep you could hear every word that was said outside, it was like the homeless having a party outside which made us feel very unsafe. They moved us rooms which was still small, after complaining the receptionist said she would give us $17 compensation i did not accept this as we had paid $1000 for this hotel for 3 nights, the receptionist called the manager who agreed to give us a $150 refund instead I arrived back to the UK $150 charge for damages which we did not make and no sign of the refund. I have called the hotel several times with no answer or the receptionist telling me the manager would call me back which never happened and I have emailed the hotel I have had no response. DO NOT STAY HERE.
Stay Details
Date Of Stay: October, 2019
Trip Type: with friends
Reviews Rating: Poor
Chirakit
Superb
Good Tags
Close to attractions and easy to get asian food and close Walgreens.
Bad Tags
Small room but comfortable
Stay Details
Date Of Stay: October, 2019
Trip Type: with friends
Reviews Rating: Wonderful
Anonymous
Pleasant
Good Tags
Location is excellent
Bad Tags
Facilities are very much limited. No breakfast, no fridge in the room, useless locker, Queen’s Room is so small, Bathroom Shower head is fixed and ceiling height, and so on and on ...
Stay Details
Date Of Stay: October, 2019
Trip Type: solo traveller
Reviews Rating: Pleasant
Anonymous
Pleasant
Good Tags
clean, confortable
Bad Tags
very small inside room with poor ventilation and small window to inner shaft
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Anonymous
All style, no substance
Good Tags
The staff were friendly and the room is clean
Bad Tags
The hotel is extremely noisy, we could hear snoring from the next room, people walking along the corridors. The walls are so thin you can hear every conversation in the next rooms! The bathroom is small which is fine, but badly laid out, so it's difficult to get in and out of the shower. The shower also leaked and flooded the floor. The location is walking distance to Union sq, however the area is very dodgy with drug use directly outside the hotel, we took taxis back in the evenings as we didn't feel safe walking. Our local friends advised not to have your phone out as thieves grabbing them is very common in the area. The hotels own car parking service is $58 a day which is more than nicer hotels more centrally located (we noted a 4 star hotel was $45), plus there is a public car park 1 block away that was $30 a day so their service seems like a rip off.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Fair
Shawan
Poor
Stay Details
Date Of Stay: October, 2019
Trip Type: group
Reviews Rating: Poor
Douglas
Exceptional
Good Tags
Very clean and comfortable rooms. Good value by San Francisco’s standards
Bad Tags
Every thing was good. The area is pretty deprived but we got Lyfts to and from the hotel
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Ahmad
Passable
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Fair
Yuval
Fabulous
Good Tags
Hotel is new renicated, rooma are nuce and cosy and the stuff is great!
Bad Tags
The hotel does not offers Breakfast but there are a lot of good places around. The neighberhood where the hitel is located can be scarry at nights but it's located near public transportation
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Excellent
Lauren
Disappointing
Stay Details
Date Of Stay: October, 2019
Trip Type: with friends
Reviews Rating: Disappointing
Louise
Good
Stay Details
Date Of Stay: October, 2019
Trip Type: group
Reviews Rating: Good
Roodlfo
Disappointing
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Izoduwa
Fabulous
Good Tags
Love the decor. It was modern and very clean. The staff was very helpful.
Bad Tags
There were homeless people around but that seems to be the problem with San Francisco downtown area.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Excellent
Rodolfof
Super small rooms
Good Tags
Free nespresso coffe.
Bad Tags
The room was very very small. The neighborhood not so good.
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Fair
Kevin
Looks can be deceiving
Good Tags
The rooms, although manhattan-style small, were clean and cute.
Bad Tags
The location of the hotel is right in the middle of a homeless congregation area with tent cities all around. None were aggressive, but even the staff recommended staying away from many of the surrounding streets. The rooms were epically tiny, which would ordinarily be fine but the door to the bathroom was also translucent so there was no privacy...period. The worst, however, was that the hot water shutoff for the whole hotel and they were unsure when it would be back on. After talking with the front desk, who originally offered a $25 discount, they agreed to a refund and we started our search for another hotel at 10pm. Unfortunately...I also discovered that the hotel processed the full charge on my credit card and now how to call to try and resolve. Needless to say, won’t be rebooking...
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Poor
Mike
Okay at best
Good Tags
The staff were friendly and helpful, the property was not far from public transport routes.
Bad Tags
The area is full of homeless people. Unless you’re taking a taxi or Uber to and from the hotel on every occasion then you’re definitely going to have to fight your way through countless drug users, alcoholics and homeless people getting too and from the hotel. The rooms are very small, as are the beds. We spent very little time in the hotel, but if you are planning on getting a good nights sleep the very small beds and paper thin walls don’t really help. We were kept awake by people snoring in the room above and noise from the room across. Also one of the 4 nights we stayed at the hotel the room didn’t even get cleaned.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Disappointing
John
Nice hotel but in the...
Good Tags
Modern hotel and clean room. Nice friendly staff
Bad Tags
Rooms are tiny. Smaller than my college dorm room but that part was fine. The surrounding neighborhood is full of homeless people in tents and drug addicts. I walked by at2:00pm a topless woman and a person using drugs outside the hotel. Would not have felt safe on first or 2nd floor
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Good
Eva
Stylish but....
Good Tags
Hotel EPIK is a lovely boutique hotel with great service. There are so many nice touches at this hotel. There’s coffee both in the rooms and in the foyer. There are lovely style accents in the decor, and the service is excellent. However. And this is a big however that has been said before. The area is not the best. There are a lot of homeless around. And as a tourist unfamiliar with the location, safety feels compromised. You know that it’s probably not, but as you don’t know, you tend to be overly cautious. We did not feel confident enough to walk around the area, and we only Ubered In and out of the place. The room is also Incredibly small. We stayed one night prior to a cruise and we joked that our hotel room was smaller than our ship cabin (and it probably was). The reason why we picked this hotel? It’s still great value for money. San Francisco is an expensive place to visit, especially as at the time of visit the exchange rate didn’t favour us. We couldn’t find a better hotel for the rate. So if it’s value for money you’re looking for, and you’re the confident type, I’d give this place a go.
Bad Tags
See above.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Good
Cassandra
Fabulous
Good Tags
Rooms where very clean. Got a coffee machine in the room :)
Bad Tags
Lots of homeless living just outside the hotel. Rooms where not sound proof. Could hear nieghbours chatting in the morning.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Excellent
Jayesh
Good hotel but avoid the...
Good Tags
Although the hotel did not meet my expectations and the room was small, it was tidy and well appointed. Location was one of the main issue I had. I did not know the area when I booked the hotel. It turned to be not the best area of the city. Adjacent streets were home to homeless, drunks, drugged and people with mental health issues. The staffs warned us but it was difficult to avoid them. I feel most of the downtown of the city was in a similar situation. Will not go back to San Francisco again and do not reccomend it to anyone. Stay out of the city if you have to.
Bad Tags
Overall the hotel was clean and well decorated. The staffs were helpful. Reception area had good seating area with very good coffee maker at no cost.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Good
Eliran
Thanks to pol at the...
Good Tags
Pol from the reception was very nice helping us Coffee nice Room clean Nice hair dryer
Bad Tags
The girl who welcomed us at night was really rood when she decided to cancel our order at night with out trying to help us. The area was creepy we had luck that pol came and replaced her. He helped us and gave us a nice room just for the night. The service is highly important in this places. We are traveling during our honey moon and the welcoming is very important for us.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Fair
Chad
NOT EPIK
Good Tags
The online advertisement is literally the only thing to like
Bad Tags
Well~ if your thing is crack, prostitutes, bed bugs, false advertising about property amenities and NO RUNNING HOT WATER IN THE WHOLE BUILDING!! ...then this is the place for you! This place is NOT Epik!!
Stay Details
Date Of Stay: October, 2019
Trip Type: solo traveller
Reviews Rating: Poor
Sofia
Nightmare on elm street
Good Tags
Bed was comfortable
Bad Tags
There were many many people in the streets. Homeless people. They don’t do anything to you. But in the night it is not possible to sleep correctly. I would not recommend it. The hotel is not responsible for it but you can see and hear it from your room. First night we were there there was no hot water. So after 5 hours driving we could not take a shower. I don’t want to imagine after 10 hours flying. They have valet service but they don’t take the car directly from you. You need to park it in one of the streets where people is getting high at the same time. Then you enter in the hotel and leave the keys to the receptionist. You don’t know when your car is parked. If at that moment or time after.. when returning it is the same.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Carlos
Good on the inside
Good Tags
The room was modern, spacious and very clean. No noises from the outside and the bed was very comfy. A great bonus was the free coffee machine in the lobby, always gives you an extra boost before you leave.
Bad Tags
The day after we checked-in we had our Alcatraz cruise booked, so we asked the receptionist (trying to get a local advice) how long it takes to get to the pier, what time we should leave the hotel, best way to get there, etc. She wasn't helpful at all, just replying vaguely with things like "You should leave before the departure time" or "It takes a good amount of time to get there." that kind of stuff. The area surrounding the hotel feels very rough, you really see how bad the housing crisis in San Francisco is. We crossed twice on the same day with two guys emptying the contents of a recently stolen backpack on the street, just looking for something valuable, less than one block away from the hotel. I know the hotel has no fault in the housing crisis, but it's important for travellers to know the surrounding of where they are staying.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Good
Anonymous
Good
Good Tags
Room was stylish, clean and quiet with great bathroom.
Bad Tags
Location- bar and restaurant nextdoor (referenced in the facilities on site) had shutdown. Area was not desirable/safe at night given high levels of homeless and open drug use on the streets- shame, as lovely hotel.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Ryan
Good
Good Tags
The decor, the staff, the hotel was comfortable.
Bad Tags
The neighbourhood - very noisy and a lot of homeless Was noisy between rooms too
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Darryon
Good
Good Tags
All the little extras were there. Minded our bags on last day.
Bad Tags
Room was tiny.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Tony
Good
Good Tags
Nice room love the coffee machine a+++
Bad Tags
A little noisy with traffic and people partying
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Kevin
Fabulous
Good Tags
Clean comfortable room.
Bad Tags
Small fridge would have been convenient .
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Excellent
Anonymous
Do not stay in this...
Good Tags
Complementary coffee and water Rooms were clean
Bad Tags
Terrible location. Surrounded by hundreds of homeless people. Deluxe Room without windows!!! Room extremely small - especially given typical US standards
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Ruby
Not sure why it is...
Good Tags
The hotel is out of place being a fairly new building which is decorated with modern touches. The room was clean enough and the decor was to our standards.
Bad Tags
It is right in the middle of The Tenderloin which is rated the worst/most dangerous part of San Franciso. Police sirens blared all night in between the local homeless screaming and shouting at each other which kept us up all night. Please be warned that there is a big drug/homeless problem in this area which is apparent during the day and dangerous for people to roam the streets at night. I do not recommended anyone who doesn’t have their wits about them staying here for their own safety. It had basic amenities and some did not work like the safe which is pretty important considering the area and as we did not trust housekeeping to clean the room without having our valuables locked away, we were forced to keep the “do not disturb” sign on the door to prevent anyone entering our room. Not to mention the glass screen toilet door which is very intimate if you’re staying with friends/family. We were told to enjoy the “complimentary snacks” in our room after checking in and in our room was nothing. When we called reception to query it, the guy on the desk said he will sort it and he never came back to us. So thank you for promising something you aren’t actually delivering. The room ran out of coffee and when we asked for some more we’re told there was none left. My husband and I were celebrating our honeymoon during our stay and San Francisco was the last leg of our tour before heading back home to the UK. We are frequent travellers and stay in all sorts of places in all sorts of countries and this has been one of our most disappointing yet. The reviews online are very misleading and the hotel is definitely not worth the $707 that we paid for a 3 night stay especially as any of the tourist attractions and practically anything in San Francisco worth seeing are over an hours walk or tram ride away. All of which take you through The Tenderloin.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Fair
Sir_smoke
Pleasant
Bad Tags
The rooms are very small and tight. Not a lot of room to maneuver with two full grown adults.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Margaret
Okay
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Okay
David
Passable
Bad Tags
Small rooms, behind the deluxe name I've expected more. The room was clean, but noisy, the staff is friendly. The neighbourhood is full of homelesses and/or junks, but they are not aggrressive.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Fair
Esther
My stay was enjoyable
Good Tags
Very clean and staff were friendly and helpful
Bad Tags
Room was smaller than I expected
Stay Details
Date Of Stay: September, 2019
Trip Type: family with young children
Reviews Rating: Very Good
Denise
Passable
Good Tags
Clean room & location to sites good
Bad Tags
Rooms are tiny and in a very poor area of city. Lots of very poor people on streets around hotel, very sad to see.
Stay Details
Date Of Stay: September, 2019
Trip Type: family with young children
Reviews Rating: Fair
Jen
Pay a little extra for...
Good Tags
Nothing notable really. The front desk staff were very helpful.
Bad Tags
The location is in a not desirable area, the streets are covered with homeless, drunks, druggies and they even stand right against the hotel door. My husband and I felt unsafe. The room is so small you can hardly move, literally could not open both our suitcases on the floor area (no luggage stands available - not that one would fit) The bathroom was tiny, I hung my towel on the hook on the wall and the hook fell off the wall. The air con in the room was horrific, it intermittently made loud screaching noises. The rooms had no soynd proofing and no external windows!! It was dark all the time. The price was ridiculous for what you get which is basically awful.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Poor
Shanizbizz
Polk Street delight.
Good Tags
Very comfortable space, friendly staff who helped us out with our tour options, Nespresso coffee, bathrooms are modern, air conditioning is awesome. Plenty of fast food restaurants around the area.
Bad Tags
There are quite a few homeless around the area and we were advised to stay indoors once the sun goes down due to theft. It can be quite noisy over the weekend.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Kasey
Good inside, not so good...
Good Tags
Really modern, stylishly decorated and furnished. Comfortable and clean. I would stay here again if it were in another neighborhood!
Bad Tags
Hotel was in a really bad neighborhood, we didn't feel safe outside. Walls were paper thin, you could hear everything, so much so we asked to move to another room. We were promised a room on the fourth floor away from everyone else; we were given a second floor room in the middle of the building. It was much quieter however the air con made a loud buzzing noise at random intervals even when not turned on.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Emma
Fabulous
Good Tags
Lovely modern hotel
Bad Tags
Although it's a lovely hotel it isn't the best location
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Excellent
Paul
Pleasant
Stay Details
Date Of Stay: September, 2019
Trip Type: review category business travellers
Reviews Rating: Pleasant
Daniela
Fabulous
Stay Details
Date Of Stay: September, 2019
Trip Type: solo traveller
Reviews Rating: Excellent
Eleanor
Good
Good Tags
Clean rooms, bathrobes, aircon, water bottles, snacks, computer.
Bad Tags
The area of Tenderloin would be the worst suburb we have ever seen or could have ever imagined. The filth and depressing homelessness is beyond belief. Feel sorry for the staff of the Epik as this is their place of employment and they get the brunt of the complaints. The owners are double dipping as there were 4 rooms cancelled without refund- including us, then probably rebooked. Shame the government don’t move the homeless to Alkatraz, but then think of the $’s they’d lose....
Stay Details
Date Of Stay: September, 2019
Trip Type: with friends
Reviews Rating: Good
Joshua
Good
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
L.c
Very good
Good Tags
Friendly staff and renovated interiors. Very clean :)
Bad Tags
Bad sound proof. Was waken up several times by the door closing from hallway
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Very Good
Jennifer
Staff were very happy to...
Good Tags
The hotel facilities were quite good,
Bad Tags
The location of the hotel is not too good, a lot of homeless people, felt like we were in dangerous area. Use Lyft and straight to your room and don’t go out after dark.
Stay Details
Date Of Stay: September, 2019
Trip Type: group
Reviews Rating: Pleasant
Ann
Pleasant
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Stevenigardner74
Nice hotel, but avoid the...
Good Tags
The interior of the hotel was basic, but smart and clean. The rooms were clean and comfy, if a bit on the small side. I was initially due to travel with my partner and it would have been a challenge for us both to manage in a room that size. Tea / Coffee / Water were replenished daily, which was a nice touch and the bathroom / shower was excellent with a ready supply of hot water.
Bad Tags
Even though I read reviews of the area (Tenderloin), I cannot stress enough how horrific this area is. There is a serious homeless issue on all streets, you often have to walk onto the roads to get round large groups of homeless sprawled across the pavements. During daylight hours, people were openly injecting drugs and defecating, in fact the whole area smelled so bad it will be weeks before I can get the stink out of my clothes. I am really glad that my partner didn't travel, as I don't believe that she would have been safe, especially if she was wandering on her own. While the hotel itself was an oasis of tranquillity withing this seething cesspit, I do feel that it was overpriced, certainly compared to what I would expect to pay elsewhere.
Stay Details
Date Of Stay: September, 2019
Trip Type: solo traveller
Reviews Rating: Pleasant
Alberto
Ruidoso e inseguro
Good Tags
They had a nespresso in the room
Bad Tags
The neighborhood is noisy and dangerous, because are a lot of homeless in the street
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Poor
Roni
Good
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Amy
Passable
Good Tags
The hotels is nice and clean. It is not in a nice area of SF. There are many homeless people around the streets and the streets are very dirty.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Fair
Mariella
Disappointing
Good Tags
Not far from downtown. Water and cookies and coffre were supplied for free
Bad Tags
Rooms are too small and windows were not insiulated could here noice from outside. Many homeless people around the hotel
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Disappointing
Jasmin
Did the job perfectly for...
Good Tags
Nice clean room, comfy bed, good shower, free Nespresso coffee, nice helpful staff
Bad Tags
Room was on the small side but perfectly fine for a few nights
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Very Good
Parish
In town for a concert.
Good Tags
Location is great. Place is very nice and very clean.
Bad Tags
N/A.
Stay Details
Date Of Stay: September, 2019
Trip Type: family with young children
Reviews Rating: Exceptional
Anonymous
Fabulous
Bad Tags
The Tenderloin area is filthy and overrun with homeless junkies, but this is not the fault of the hotel, of course. It is however, a central and convenient location. Also there is a protected bike lane in front of the hotel so there is no place for cars to stop which makes loading and unloading luggage a hassle. Otherwise the hotel itself is clean and efficient.
Stay Details
Date Of Stay: September, 2019
Trip Type: review category business travellers
Reviews Rating: Excellent
Matthias
Sympathetic small hotel in walking...
Good Tags
Very friendly and helpful staff. Two cable car lines in walking distance.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Cesar
Exceptional
Good Tags
Very chic modern hotel! Beautiful!
Bad Tags
I loved it all
Stay Details
Date Of Stay: September, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional
Jenna
Nice place, great service.
Good Tags
We enjoyed our stay at Hotel EPIK. Rooms were small, but nicely designed—we didn’t care about space as we are light travelers who spend most of our time out and about. Overall great value for staying in the heart of San Fran. As others have mentioned, our concierge, Joseph, was amazing/very helpful.
Bad Tags
The location of the hotel borders some rougher streets, but these could be avoided by taking the right route.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Excellent
Hugh
Pleasant
Good Tags
The rooms included nespresso machines and iPhone charges.
Bad Tags
Room was small.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Anonymous
Small and cozy
Good Tags
Pillows were comfortable
Bad Tags
Bed was little for two and the room lost space especially when two suitcases were added into the mix. Walls are thin so you can hear everyone else’s movements. The location of the hotel was good in that it is close to a lot of things however the neighborhood is very rough making it not an ideal location to walk so a lot of money was wasted on cabs for safety
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Fair
Jeremy
Passable
Bad Tags
Location sucked. Too many homeless
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Fair
Zachary
Good
Good Tags
Hotel was excellent however the surrounding area not so much
Bad Tags
The front desk guy wasn't very welcoming, he wasn't quick to help me when I was the only person there. He was slow and responded to my concerns in a uncaring manner.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Michaela
Good
Good Tags
Staff were amazing and very friendly! It was really clean and very reasonably priced.
Bad Tags
The location isn’t in the nicest part of San Francisco. A lot of homeless people and felt very unsafe especially at night.
Stay Details
Date Of Stay: September, 2019
Trip Type: with friends
Reviews Rating: Good
Larry
Okay
Bad Tags
The room should be checked in after 3pm but the staff told me it’s not been ready when I arrived at 4pm. They wanted to ask me to wait outside for 20mins. Besides that I did the online checking but the staff told me it’s not completed. We got a room by the street which is very loud. The vending machine inside also makes noise that we can’t bear. I don’t recommend it.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Okay
Mats
Poor
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Poor
Carolina
Love it
Good Tags
The staff was amazing. Room was clean, Nespresso machine inside the room was perfect!
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Michelina
Good
Good Tags
The hotel is beautiful. Close to the pier but too far to walk there. Nespresso coffee machine in the room.
Bad Tags
The windows are not sound proof. You would think there are no windows. Sounds from the traffic and homeless people arguing kept us awake.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Good
Liam
Passable
Good Tags
The property was clean.
Bad Tags
The rooms were very small. We were facing the road, it was very noisy. The property location is not safe in the evening, we used Uber’s as there were a lot of homeless people who would hassle you once you walked out the doors. This was difficult for the smokers in our group. We would not recommend it in future. It may suit some but we regretted our stay unfortunately.
Stay Details
Date Of Stay: September, 2019
Trip Type: young couple
Reviews Rating: Fair
Michael
Fabulous
Bad Tags
Check in process was not a positive experience even after calling hotel before I went there to check in. I still am being charged twice for my stay.
Stay Details
Date Of Stay: August, 2019
Trip Type: group
Reviews Rating: Excellent
Ray
Good
Good Tags
The room and hotel was lovely clean and modern
Bad Tags
The hotel was miles from anywhere and surrounded by homeless people which was scary to leave the hotel at night. Just the general location seemed to be often surrounded by sirens and noise when trying to sleep which was tough.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Good
Alex
Exceptional
Good Tags
Comfortable, clean, close to everything, Staff were nice,
Bad Tags
It was very expensive however I can expect as much due to its area
Stay Details
Date Of Stay: August, 2019
Trip Type: with friends
Reviews Rating: Exceptional
Anonymous
Affordable stay
Good Tags
Comfortable room. Nice bed. Good coffee machine! Excellent friendly staffs.
Bad Tags
Its not that close to the BART, although there are busstops nearby. As this is San Francisco afterall, dragging luggage that distance, up and down the hilly landscape makes the distance seem even further. Best to stay indoors after dark, the hotel is located close to a hotspot for homeless folks who tend to be a bit agressive if you are alone at night.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Bruna
Good
Good Tags
The location is good but there’s a lot of homeless and drugged people this neighborhood that scared us. The room is clean and new but too small, there was no space to our luggage. Our room there was no window. The best point is a nespresso machine at the recepcion and room.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Good
Demi
Very poor
Bad Tags
This hotel is absolutely disgusting. The location is very unsafe, we had to make sure we were back in the hotel before dark because of how dangerous the area was. There were bugs in the hotel, no window in the room and we actually left 1 night early. We had no partial refund and no apology even when we complained and the hotel also kept my bank details on record and helped themselves to my money! Absolutely disgusting and fraudulent, I am quite concerned it’s actually on booking.com
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Poor
Stefanie
A little disappointed.
Good Tags
Very well kitted out ito iPads, Nespresso coffee machines & divine smelling toiletries. Bed was comfy.
Bad Tags
Room was comfortable however the area is super dodgy filled with drug addicts & homeless people sleeping outside of my window. Walked there & felt scared so didn't leave the hotel after dark. They also make a lot of noise on that road.
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Pleasant
Wendelien
Good
Good Tags
Value for money. Basic hotel with good bed and shower. Clean.
Bad Tags
Location was not so interesting ( no restaurants for breakfast- hotel doesnt have a breakfast buffet, only coffee) and a lot of noise outside from cars and homeless people especially in the evening.
Stay Details
Date Of Stay: August, 2019
Trip Type: family with young children
Reviews Rating: Good
The
Good
Good Tags
Clean, friendly staff, close to all attractions
Bad Tags
Can be very confronting with all the homeless and drug addiction in the Tenderloin
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Good
M.h.
Good
Good Tags
Very clean
Bad Tags
The location did not feel safe
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Good
Ivan
Nice hotel to stay in...
Good Tags
Free Coffee in the hall. Was amazing!
Bad Tags
Beds maybe little for 2pax
Stay Details
Date Of Stay: August, 2019
Trip Type: family with young children
Reviews Rating: Exceptional
Anthony
Boutique Hotel with Modern Touches
Good Tags
The rooms are small but get the job done. Super clean, nice modern quirky touches. The shower is surprisingly large. Front desk staff was friendly and helpful.
Bad Tags
The hotel is in the Tenderloin, a sketchy area with drug addicts and homeless people asking for money and shouting at all hours of the night. It's really sad. I know this isn't the hotel's fault, but it is worth mentioning.
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Very Good
Agnese
Okay
Good Tags
The room was small but it was clean
Bad Tags
The area of the hotel is next to drug district and homeless people it didn’t feel safe.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Okay
Andy
Great inside the hotel. Poor...
Good Tags
The room was small but comfortable. Bed had seen better days but was OK. Overall, inside the hotel was good and the staff were very friendly and helpful.
Bad Tags
The location wasn't great tbh. Lots of homeless people and drug dealers right outside the hotel, making walking at night very uncomfortable. We ended up taking Ubers to/from the hotel at anything other than first thing in the morning.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Excellent
Kateryna
Exceptional
Good Tags
Great location. Modern and clean room. Over all- good for one night stay.
Bad Tags
A lot of homeless and strangers around - not quite at night(day) time.
Stay Details
Date Of Stay: August, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional
Dr
Fabulous
Bad Tags
Nice, boutiqe lodging inone. of the worst blocks in the Tenderloin.
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Excellent
Anonymous
Pleasant
Bad Tags
Location - felt unsafe walking outside property as many homeless, addicts on the streets outside. Would it ike to bring children
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Mario
Not good
Good Tags
Staff friendly
Bad Tags
Hotel is situated in bad end of town surrounded by homeless, extremely noisy all night could not sleep and could hear everyone in other rooms talking hotel walls paper thin and rooms tiny
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Okay
Elizabeth
Good
Good Tags
The staff were brilliant, the room/bed was very small for a queen but it was comfortable, robes were provided in the bathroom and the coffee machines were great.
Bad Tags
The walls are paper thin, it's like you are on the street. And because this is a less than desirable area, the copious amount of homeless people right outside the hotel are extremely noisy at night. I also didn't feel safe walking to the hotel at night due to the area, which is a shame because the hotel itself was lovely. Also don't waste time with the airport transfer, an uber would cost the same and be more pleasant.
Stay Details
Date Of Stay: August, 2019
Trip Type: group
Reviews Rating: Good
John
Sightseeing
Good Tags
Nice clean hotel... Good value for money
Bad Tags
Lot of people on streets close by.. Which is not the hotels problem..
Stay Details
Date Of Stay: August, 2019
Trip Type: family with young children
Reviews Rating: Good
Bex.d
Very pricey for what you...
Good Tags
The bed was Comfy, Shower was lovely.
Bad Tags
It was very very noisy, The room was very very small I could hardly open my suitcase. A lot of homeless on the streets surrounding the hotel I didn't feel very safe.
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Good
Rhonda
Nice place, bad area around...
Good Tags
The room was great, they upgraded us to a suite for $10.00, which gave us a second bedroom. The coffee was actually espresso which I enjoyed. They tv's in both rooms were also a plus.
Bad Tags
The location was rough, next door to a homeless shelter with people lined up around the block. The view was of a back street with more homeless people fighting with one another. Kind of scary.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Gianluca
PLEASE READ! Read this review...
Good Tags
Nothing at all
Bad Tags
Probably the worst hotel I've ever stayed in, I don't even know where to start... My fiance and I decided to spend 3 days in SF, and we picked this hotel because it seemed not too far from the centre but also the pictures looked good on the website. The truth is that, not only the area is terrible, full of homeless people, drug addicts (which makes it very unsafe and uncomfortable to walk) but also the rooms and the hotel is bad. We probably got the second most expensive room which was the queen room, it was supposed to be a quiet one. The bed was extremely small, towels were dirty, carpet in the room as well. The AC was not working and we woke up in the middle of the night with a strong terrible noise from the AC. We called the reception and they changed us to another room, that was probably as noisy as the AC, because it was right on the main street. You could hear the people in the street passing and car/sirens from ambulances...we ended up not sleeping the entire night. The second day we went back to our initial queen room and someone supposedly fixed the AC...which started making the same noise on the 3rd night...but this time they didn't have any other room available so we just had to stick with the noise and not sleep for another night. Overall the poor reception lady tried to get a discount, which didn't even cover half of the night that we spent in the other room (which was a downgrade). And the manager did not even make himself available once to talk to us which we found ridiculous. Last but not least on the checkout day...after knowing that we had the ac noise the entire night and basically did not sleep, they did not let us have a later checkout all they gave us was 1 extra hour, and every 15 min a cleaning lady came knocking on the door asking when we were checking out on top of phone calls from the reception. The cleaning ladies would also have no respect what so ever in the morning...
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Poor
Nic
Clean & friendly staff
Bad Tags
The hotel itself was fine clean, friendly staff but location wasn't the most desirable I wouldn't walk in that particular area at nighttime.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Jeffrey
Pleasant
Good Tags
The area is a bit dicey with the amount of itinerant people around on the streets. Felt a lot safer in other parts of San Francisco than I did around the hotel.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Pleasant
James
Good
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Good
David
I would not stay there...
Good Tags
Coffee machine in lobby
Bad Tags
Small roomcoff
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Good
Anonymous
Fabulous
Good Tags
Clean
Bad Tags
The neighborhood
Stay Details
Date Of Stay: August, 2019
Trip Type: family with young children
Reviews Rating: Excellent
Maryse
Good
Bad Tags
Homeless all around, fights in the middle of the night in front of the property, very noisy.
Stay Details
Date Of Stay: August, 2019
Trip Type: young couple
Reviews Rating: Good
Anonymous
not very comfortable if you...
Good Tags
good coffee on the house
Bad Tags
could not sleep due to too much noise outside. location is horrible. My room was cleaned and staged for the next guest a lot early in the morning before checkout time. hence could not use the room when I returned. Only because I cared for the people working to clean the room. could not take shower or take some rest when I returned after.
Stay Details
Date Of Stay: August, 2019
Trip Type: solo traveller
Reviews Rating: Fair
Laura
Lovely, clean and tidy
Good Tags
The facilities were clean and tidy and we loved the small touches they had such as bathrobes, ice machine and the decor was really cool. The beds were comfy and the shower was really nice too!
Bad Tags
The hotel is really lovely and modern however the area it's located in has a lot of homeless people.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Good
Anonymous
Good
Good Tags
The room
Bad Tags
Noisy, dirty streets around
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Good
Jefersson
Superb
Stay Details
Date Of Stay: July, 2019
Trip Type: family with young children
Reviews Rating: Wonderful
Kaitlin
Fabulous
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Excellent
Gene
Very good
Good Tags
I stay often good staff including cleaning staff
Bad Tags
I have stayed in a room where I could here my neighbors hitting the headboard
Stay Details
Date Of Stay: July, 2019
Trip Type: review category business travellers
Reviews Rating: Very Good
Nathan
Okay
Bad Tags
The rooms are really tidy and although the area out the front and around the hotel has a lot of homeless i did not fell unsafe however could understand that a solo female may find this really confronting.
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Okay
Alex
O had a fairly good...
Good Tags
Even though the roon is small , it was nicely fixed, the only thing the TV was not working and is kind of some noise outside and the location, but inside it was clean and safe, nice service from the staff
Bad Tags
I hope to have working the TV, next time I go to the hotel and enjoy the comfort staff is very friendly
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Good
Brandon
Hotel EPIK is a great...
Good Tags
The bed, the bathroom, and the espresso machine.
Bad Tags
No refridgerator
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Excellent
Sally
Good
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Good
Kevin
Fabulous
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Excellent
Joe
Small room, BAD neighbourhood, NO...
Good Tags
Nothing
Bad Tags
Small room and it didn’t even have a wardrobe or drawers to put your clothes in, window to brick wall, very bad neighbourhood, staff not interested, the flashy bar they are advertising wasn’t open and we were not told in advance. Would easily pay more for a better hotel. This was very disappointing.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Poor
Fiona
Very good
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Very Good
Claire
Passable
Good Tags
Room was compact but clean and reasonably comfortable (beds are not huge). Good supply of coffee and biscuits.
Bad Tags
Walls are thin so we could hear people talking in the next room, which wasn’t ideal. The hotel is also just round the corner from a popular drug selling spot. We parked up in a camper van and saw four deals in 5 minutes, which made us feel a little unsafe. One receptionist was a little rubbish; she failed to call a taxi for the time we requested, which led to us almost missing our Alcatraz tour (only made it thanks to a great taxi driver). Another receptionist said he would let us know when our van had been returned, but didn’t. We got back to the van to find it had been left unlocked and was again surrounded by people selling drugs. Hotel bar was shut for a refurb when we were - it would have been nice to have been notified of this in advance.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Fair
Mitch
Good
Good Tags
Good location to the capitol and other major buildings during pride festival.
Bad Tags
Sorta in a dodgy location with homeless people everywhere. About two blocks the other way and you’re in the rich more affluent area. Two blocks the other way and you don’t wanna be there at night
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Good
Veronica
Below Average
Good Tags
Personnel was friendly and helpful
Bad Tags
The hotel is located in a very unclean area, there's no parking, very uncomfortable to unload luggage in the middle of traffic.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Fair
Anonymous
Poor
Good Tags
Nothing
Bad Tags
. The bed and pillows where poor the area of the hotel was questionable the safe didn’t work along with the coffee marker in the lobby. Surprisingly the hotel has 4 stars
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Poor
Anonymous
Pleasant
Bad Tags
The location is not very good. It’s in the poor neighborhood, homeless all over the streets. Heartbreaking!..
Stay Details
Date Of Stay: July, 2019
Trip Type: family with young children
Reviews Rating: Pleasant
Mardania
It’ s good hotel
Good Tags
We had no breakfast. The hotel has free drink water, tea n coffee..
Bad Tags
The neighbourhood isn’t good . It has many homeless n drunk men..
Stay Details
Date Of Stay: July, 2019
Trip Type: family with young children
Reviews Rating: Good
Anonymous
Pleasant
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Gemma
Modern clean hotel. Small rooms....
Good Tags
Clean, modern hotel. Central location.
Bad Tags
Should have done my research beforehand - this hotel is located in Tenderloin which is one of the worst areas in San Francisco. You are right in the heart of homeless/drug city and cannot avoid the colossal amounts of homeless people on all of the surrounding streets. We did walk through the area to get to other places and were never bothered by anyone but it is rather intimidating with crazy/drugged up people shouting and screaming. The hotel room was also extremely small. Just about enough room to set our 2 suitcases on the floor - no wardrobes or drawers.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Sarah-louise
Okay
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Okay
David
Good
Good Tags
Modern room and hotel facilities. Modern appliances and free Nespresso coffee. Biscuits and bottled water are offered for each day of the accommodation. The hotel is really close to the city center.
Bad Tags
The room was small and there was a lot of noise from the road. The staff was not really willing to provide information and assistance in organizing our visit to the city. The location of the hotel is really close to the city center however there are many homeless and drug users in the surrounding area. We used to get a taxi when returning to the hotel at night.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Good
Anonymous
Good
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Good
Jonealle
Hotel Epik 1st Timer
Good Tags
The staff was very nice & explained things. Although the room was extra tiny it was very clean. The hotel is very modern beautiful just in the way wrong part of town.
Bad Tags
The surroundings were terrible! For a beautiful boutique hotel, outside was tent city. The homeless population has basically taken the entire blocks around the hotel. Needles on the ground. All night you can hear the homeless fighting & screaming. I luckily didn't need the tablet they provided in the room cause it didn't work well.
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Very Good
Anonymous
disappointing
Bad Tags
very rude reception staff at night who said is the manager she refused to talk or deal with customers and started swearing
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Fair
Amanda
Exceptional
Good Tags
Funky, very clean and enjoyed the extras such as water, coffee and snacks.
Bad Tags
There is a huge issue with homeless people in S F which we were not aware of so initially it was a shock to see so many around the area and some areas are worse than others. Just be aware.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Linda
I enjoyed my stay.
Good Tags
I liked how the staff was able to pick up my calls and answer all my questions. I was able to check in sooner without any problems. Overall, I enjoyed my stay.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Helen
Looks great but very very...
Good Tags
Fantastic staff and a great decoration theme.
Bad Tags
However the walls were very thin and we were kept up late by a neighbouring room watching tv and then woken early by music from the other side. You could literally hear people talking in other rooms. Not a good night sleep. The area this property is situated in has a high homeless population. You can hear them shouting at night and they do call out to you as you pass making it extremely intimidating particularly if it is late or you are alone.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Eric
Passable
Good Tags
Vending machine
Bad Tags
When arrived staff was very rude and unhelpful. Short heavy girl that spoke Spanish. Other staff members were grate.
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Fair
Jessenia
Fabulous
Good Tags
The staff was super friendly and the rooms were very clean.
Bad Tags
The location was not great. Even though the staff assured me that the area was nice, I was not comfortable to walk outside alone. I love to explore the locations I travel to and this one I had to take an uber to get out of the area.
Stay Details
Date Of Stay: July, 2019
Trip Type: review category business travellers
Reviews Rating: Excellent
George
Someone needs to do something...
Good Tags
The staff was nice and the room was clean.
Bad Tags
I booked the room because they said they had a lounge on site. They didn't. And there is nowhere nearby to go. The neighborhood is horrible. The room was the smallest I have ever experienced.
Stay Details
Date Of Stay: July, 2019
Trip Type: group
Reviews Rating: Okay
Prabhjot
Exceptional
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Traveling
Pleasant
Bad Tags
The location is very sketchy. Lots of homeless.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Anja
Okay
Good Tags
Free coffee, helpful staff
Bad Tags
Tiny room, window towards opposite wall, bed only 1.30m, paint coming off the wall. Too expensive for the conditions/circumstances. The offer of free bikes is rediculous, they only have two for the whole hotel and those are in dangerous condition for the user.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Okay
Natrada
Pleasant
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Hamza
Very sketchy neighborhood
Good Tags
The interior and decor was good. The room, although very small, had almost all basic facilities needed. The front desk people were also nice and accommodating.
Bad Tags
The neighborhood is very sketchy. We were booked for 3 nights but left after the first. Heard gunshots during the night. The walls were very thin and we could hear the next door neighbors going at it all night. The neighborhood is dangerous at night and is filled with drugs, addicts and homeless people. Not safe. It felt like sleeping on the street given the amount of noise.
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Poor
Crystal
Okay
Good Tags
Well staff gave another guest my room key. Then the following day denied me service after staying there from 6/30 to 7/4/2019 ( mind you everything paid
Bad Tags
Yesss
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Okay
Sam
Exceptional
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Exceptional
Pamela
Exceptional
Good Tags
Everything I needed
Stay Details
Date Of Stay: July, 2019
Trip Type: solo traveller
Reviews Rating: Exceptional
Md
Absolutely bad experience. Not worth...
Good Tags
Sorry, there wasn’t anything we liked about that hotel. Their front desk staff Joseph was nice.
Bad Tags
Very small room. No refrigerator. Can’t connect with the internet. No crib was provided as we requested for our 11 months old baby. Bad neighborhood. Not worth the price we paid.
Stay Details
Date Of Stay: July, 2019
Trip Type: family with young children
Reviews Rating: Poor
Anonymous
Very good
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Very Good
Jean
Expensive hotel was very disappointing
Bad Tags
Tiny, tiny room. Street noise came right through the closed window. Very noisy. Hotel is in the center of the homeless population. People were sleeping on the sidewalks everywhere. The smell of urine permeated the area. Yelling, crying, fighting people everywhere. We had to walk around homeless people to get into the hotel.
Stay Details
Date Of Stay: July, 2019
Trip Type: family with young children
Reviews Rating: Disappointing
Susanna
Exceptional
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Anonymous
Good hotel bad location
Good Tags
The hotel was lovely and the staff were really friendly, helpful and polite. Rooms are quite small but very clean with great amenities
Bad Tags
The location is one of the worst places I have stayed in. I did not feel safe at all. The area is also extremely busy and with thin walls we didn’t get any sleep for the first 2 nights - we did ask to move to centre of the hotel which they accommodated which was much better
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Rudolf
Nice, clean and modern hotel....
Stay Details
Date Of Stay: July, 2019
Trip Type: review category business travellers
Reviews Rating: Wonderful
Anonymous
Superb
Good Tags
Expeesso machine
Bad Tags
No parking
Stay Details
Date Of Stay: July, 2019
Trip Type: young couple
Reviews Rating: Wonderful
Menia_g
Superb
Good Tags
The hotel was clean and the rooms were comfortable. Free (nespresso) coffee and cookies everyday was a big plus. The staff was polite and very helpful.
Bad Tags
It is located close to the city center (15 minutes walk) but at the edge of the second most dangerous neighbourhood in San Francisco. The staff should inform the guests and warn them which streets to avoid.
Stay Details
Date Of Stay: June, 2019
Trip Type: group
Reviews Rating: Wonderful
Julie
Pleasant
Good Tags
Room is very clean and staffs are friendly.
Bad Tags
The location is not good. The moment you step out the hotel's door you will feel unsafe.
Stay Details
Date Of Stay: June, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Sarah
Pleasant
Stay Details
Date Of Stay: June, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Ilaria
Okay
Bad Tags
Nice hotel but, unfortunately not in a good area of San Francisco. Homeless and very poor area
Stay Details
Date Of Stay: June, 2019
Trip Type: young couple
Reviews Rating: Okay
Jessica
Superb
Good Tags
Location was good, close to many attractions.
Bad Tags
Valet left our car on the street for almost an hour before parking it. Valet is $50 plus tax a day, it should be more prompt.
Stay Details
Date Of Stay: June, 2019
Trip Type: young couple
Reviews Rating: Wonderful