Reviews

Authentic Guest Reviews Hilton San Francisco

Total Traveler Rating

Total Traveler Rating
4/5


Based on 50 Reviews
Jaime
Good Tags
It was comfortable and very clean
Bad Tags
I will recommend this hotel to everyone
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The view was so breathtaking
Bad Tags
None
Stay Details
Date Of Stay: March, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Maria
Good Tags
Good location for downtown SF
Bad Tags
Too noisy. Loud noise from outside. Very difficult to sleep at night. Some staff were rude & inattentive to customers concerns
Stay Details
Date Of Stay: March, 2020
Trip Type: Group Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
The hotel room was clean and the staffs were very kind. She who helped checking in, gave me 4 bottles of water.
Bad Tags
No free parking but the fee is reasonable to me if I consider of the location. The room has a shower booth but not a bath.
Stay Details
Date Of Stay: February, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
location, location, location
Bad Tags
N/A
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Ching H
Good Tags
Location and room size
Bad Tags
none
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Elizabeth
Good Tags
price and location
Bad Tags
old room and a little bit dusty
Stay Details
Date Of Stay: February, 2020
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location and room
Stay Details
Date Of Stay: January, 2020
Trip Type:
Reviews Rating: Exceptional
Janie
Good Tags
It was close to where we were going and they kept you locked in which felt like we were safe because the area is a little rough with so many homeless but it is San Francisco so pretty good.
Bad Tags
I hated that the parking for hotel guest was full when I wanted to park I did not appreciate having to walk 4 blocks with my 4 kids other then that it was decent for the price. Would stay again
Stay Details
Date Of Stay: January, 2020
Trip Type: Group Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The hotel was comfortable and nice.
Bad Tags
There are homeless people everywhere. Not the hotels fault - societies fault... The city is being overrun. However, we followed normal big city rules and had no issues or scary events. Just wish we could find a solution...
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
View
Bad Tags
Parking way too expensive
Stay Details
Date Of Stay: January, 2020
Trip Type:
Reviews Rating: Exceptional
Karen
Good Tags
This was a great Hotel, loved all the amenities it offered. The City Scape lounge has great views of SF.
Bad Tags
Everything was great, we will stay again.
Stay Details
Date Of Stay: January, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Greg
Good Tags
Overall great experience
Bad Tags
We unfortunately heard rats in the bathroom walls but the manager moved us to a better room immediately no problem.
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Staff was nice and friendly. Bed was comfy. Room was quiet.
Bad Tags
The bathroom was really small, tiny Vanity. Shower was filthy. Black mold growing around tile grout. Holes in the sheets. The pool was closed :( Parking was way too expensive, we ended up with a lot around the corner for half the price.
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Jamie
Good Tags
Bed was comfy, location was great
Bad Tags
Expensive restaurant
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Gail
Good Tags
Staff and location
Bad Tags
Bathroom sink drained slowly, shower head holder was broken and toilet paper spindle was very loose. All reported to staff
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location was central to where we wanted to be in SF. Check in staff was friendly and efficient. Room was modern but on the smaller side.
Bad Tags
Pool was closed for renovations. Nice that guests could use the pool at Hotel Nikko but who is going to the trouble of going 2 blocks outside to another hotel's pool? Window to outside was filthy. Room could have had king-sized pillows and bathrobes.
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Brenda
Good Tags
Courteous staff, comfortable beds, quiet
Bad Tags
Mold in the bathroom, non-functional WiFi in the room (wasn't repaired after request during our four day stay), poor ventilation in the room. The hotel charges a fortune for WiFi in the room.
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Location
Bad Tags
Room too small
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Fair
Dalila
Good Tags
The staff was great! Friendly, courteous is the standard
Bad Tags
Price for valet parking seems excessive
Stay Details
Date Of Stay: September, 2019
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Quick, professional, friendly service
Stay Details
Date Of Stay: September, 2019
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
pool is awesome and is whirlpool location is really nice nice views
Bad Tags
room was a bit dated nice bathroom
Stay Details
Date Of Stay: September, 2019
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
spacious lobby and location.
Bad Tags
Very tiny and cramped bathroom.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Sherrie
Good Tags
The location was very convenient.
Stay Details
Date Of Stay: August, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Streets smelled like a urinal. Human waste on streets. Terrible! I won't be back.
Stay Details
Date Of Stay: August, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Milida
Good Tags
The shower.
Bad Tags
Do not stay here! They charge $66/parking and they even charge for wifi. The only difference between this hotel and motel 6 is that the shower at the Hilton is bigger.
Stay Details
Date Of Stay: August, 2019
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Area
Bad Tags
Bathroom had black mold and sink was dirty
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Taylor
Good Tags
Customer service
Bad Tags
The toilet was SOOOOOOO loud!! It woke me out of my sleep at one point
Stay Details
Date Of Stay: August, 2019
Trip Type: Group Traveler
Reviews Rating: Fair
Bernardo
Good Tags
Location was perfect for a "tourist trip". Room was great and very clean. Stated in tower 3. The Front Desk was very helpful. I will def. stay at this Hilton on my next visit to S.F.
Bad Tags
Nothing
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Ernest
Good Tags
Expensive, but worth it.
Bad Tags
They let little kids in the hot tub. And after 30 minutes of them still sitting in there (yes, its crowded), you know they're all peeing in there. Parking your car there is SUPER expensive (65.00 per night). SpotHero app gets you next door for 32.00.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The lication
Bad Tags
The shower was full of mildew
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Michelle
Good Tags
Location and style. Loved it.
Bad Tags
$50 plus tax to park!
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Barbara
Good Tags
The hotel was very nice and in a great area. Clean.
Bad Tags
This hotel did not treat you like a Hilton Customer. Breakfast was not included. WiFi was not available. Care packages were given to Hilton Customers. Although we stayed at the Hilton, we were treated like outsiders.
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Excellent location, very friendly, welcoming staff. The room was spotless.
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location and price.
Bad Tags
Stood in line for check in for 30 mins because the front desk was understaffed. Room did not have adequate hot water. Won't be staying there again.
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Poor
Danielle
Bad Tags
How expensive the hotel parking was. Figured it would be a lot cheaper since I was a guest at the hotel or even free.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Totally cool foyer/entrance. A bar with seating, coffee shop to the left and restaurant around the corner. Lots of walking areas. A nice display of Alcatraz throughout the building. Exceeded expectations with the room, towels, bathroom amenities.
Stay Details
Date Of Stay: July, 2019
Trip Type: Senior Traveler
Reviews Rating: Exceptional
Olga
Good Tags
Good hotel, good service, good location. Fill form for membership to get WiFi in the room.
Bad Tags
Small window. But I know, it depends on room.
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Excellent service
Bad Tags
That is quite dated, so somethings in the hotel and the rooms are not working
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Irene
Good Tags
The cleanliness, location, and overall ambiance.
Bad Tags
None
Stay Details
Date Of Stay: July, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Gary
Good Tags
Great location very comfortable hotel
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Abdulaziz
Good Tags
Quietness
Stay Details
Date Of Stay: June, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Lena
Good Tags
Location
Bad Tags
None
Stay Details
Date Of Stay: June, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Clean. Coventiently located
Bad Tags
Did not get special arrangements as requested
Stay Details
Date Of Stay: June, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Fabulous location, got upgraded to a king size room on the 19th floor which was awesome because standard room was two dbl beds! View from 46th floor lounge is one of the best sunset and cityscape/bridge viewing spots in the city! will DEF return!!
Bad Tags
Expensive parking but option of parking garage across the street!
Stay Details
Date Of Stay: June, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Pierre
Good Tags
Perfect location. Just a very short walk to union square where lots of shopping is and to muni station where you can go anywhere. Very clean room. Friendly staff.
Stay Details
Date Of Stay: June, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Christine
Good Tags
The beds were great. Comfortable.
Bad Tags
No room service.
Stay Details
Date Of Stay: June, 2019
Trip Type: Senior Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
very comfortable atmosphere, loved the pool deck area and the little store/bakery/cafe downstairs
Stay Details
Date Of Stay: June, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Great bed, and tv!!!
Bad Tags
Low flow toilets, and tiny sinks in bathroom. Lobby prices were outrageous!
Stay Details
Date Of Stay: June, 2019
Trip Type: Business Traveler
Reviews Rating: Exceptional
James
Good Tags
Great check in agent
Stay Details
Date Of Stay: June, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional