Reviews

Authentic Guest Reviews Country Inn & Suites By Carlson O'Fallon Illinois

Total Traveler Rating

Total Traveler Rating
3/5


Based on 24 Reviews
Verified Hotel Guest
Good Tags
The location right next to the soccer park.
Bad Tags
Did not seem very clean, and the breakfast wasn¿t very good. They had sat out frozen sausage biscuits and weren¿t frozen anymore so they were unsafe to eat. They also included yogurt that had sat out and became hot. Also, didn¿t have anything to drink.
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
Beds had not been changed, ABSOLUTELY FILTHY EVERYWHERE! BUGS in bed. I left! This place needs to be turned in to health dept.@
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
NOTHING
Bad Tags
Lobby smelled like marijuana. Staff unprofessional.I wanted to leave as soon as I walked in. Shady characters with no employee identification walking behind counter. Didn't stay. Paid $50 more at a Hampton Inn. Have filed claim to get a refund.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Nothing.
Bad Tags
They didn't have the rooms I was charged for they told me they were booked for 4 months previous to the days I had booked so the people I got the room for who were from out of town who came to my wedding didn't have a room to go to.
Stay Details
Date Of Stay: March, 2021
Trip Type: Group Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Nothing!!!!!
Bad Tags
They charged me for rooms they never had I booked 4 rooms on 2 different reservations for people from out of town who were coming to my wedding. They went to the hotel and there were no rooms for them.
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Very Poor
Cheri
Good Tags
Hotel employee at the front desk was amazing and handled herself very well!
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The best I can say is that check out is noon...
Bad Tags
Yes. It was dirty. They gave me expired yogurt. It wreaked of marijuana from the moment I checked in until the moment I checked out. It was hard to get help at the front desk because nobody was ever there. It cost me $10 to do one load of laundry
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Reasonable, clean and quiet
Bad Tags
You can smell some one getting high on drugs and cigarettes on the elevator and in the building never smell it before I've been staying there since June 2020
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Mark
Good Tags
Clean rooms staff was great
Bad Tags
No
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Judi
Good Tags
The staff was friendly and helpful
Bad Tags
The gym equipment is antiquated. There was not adequate space for clothing, converting a dresser into storage space for a mini fridge and a microwave with drawers in between is not only a completely cheesy way to cramp up a room, its disgusting.
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Young Children
Reviews Rating: Fair
Debra
Good Tags
The room was clean and comfortable but not quite 3 star level. Breakfast was decent.
Bad Tags
Just not a 3 star quality motel
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Very clean facility. Great friendly staff. Room was amazingly clean.
Bad Tags
No vending machines and limited snacks / drink selections.
Stay Details
Date Of Stay: December, 2019
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
No, it was very nice.
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Dennis
Good Tags
The staff was excellent thorough courteous and very accommodating
Stay Details
Date Of Stay: October, 2019
Trip Type:
Reviews Rating: Exceptional
Janice
Good Tags
The heating/cooling unit worked well. The room darkening shades worked well.
Bad Tags
The linoleum floor was sticky. The plug to the sink was jammed in at an angle. One of the mattress pads was torn and had what looked to be blood on it. The desk person was not professionally dressed.
Stay Details
Date Of Stay: October, 2019
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The hotel was recently remodeled, conveniently located, and positioned so that there was no noise from interstate or highway traffic. The room and public areas were clean, and the bed was very comfortable.
Stay Details
Date Of Stay: September, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The bed was fantasticly comfortable.
Bad Tags
The AC didn't seem to register right but our room was cool enough.
Stay Details
Date Of Stay: August, 2019
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Location
Bad Tags
Breakfast was a disaster! Extremely poor customer service from the staff regarding breakfast area. Milk was rotten and all of the food was poorly attended and empty. No silverware, plates or cups. Juices were empty and so were the waffles.
Stay Details
Date Of Stay: August, 2019
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Very clean and great breakfast
Stay Details
Date Of Stay: July, 2019
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
All of the floors were dirty. Needed to be swept and mopped. In the hotel room and lobby.
Stay Details
Date Of Stay: July, 2019
Trip Type:
Reviews Rating: Pleasant
Robert
Good Tags
Its close to where we like going.
Bad Tags
Carpet in room needed vacuumed under dresser. Ice machine on 2nd floor was not working.
Stay Details
Date Of Stay: July, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
OK for a nights stop.
Bad Tags
Breakfast average, scrambled eggs not very good. No milk to drink. Older hotel, room could use more lighting and hallways were musty smelling.
Stay Details
Date Of Stay: July, 2019
Trip Type: Group Traveler
Reviews Rating: Pleasant
Chris
Good Tags
Clean and comfy
Stay Details
Date Of Stay: May, 2019
Trip Type: Family with Teens
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
breakfast, staff, location
Bad Tags
toilet ran the entire stay, room over laundry so our bed vibrated with the laundry cycle, Pool on the cold side
Stay Details
Date Of Stay: May, 2019
Trip Type: Family with Young Children
Reviews Rating: Wonderful