Reviews

Authentic Guest Reviews Doubletree Los Angeles Norwalk

Total Traveler Rating

Total Traveler Rating
3/5


Based on 18 Reviews
Verified Hotel Guest
Good Tags
Comfortable bed
Bad Tags
They charge for WiFi and parking.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Carla
Good Tags
Location was the only plus at this hotel
Bad Tags
The manager was a shame.... he lied about my having people for apool party.... they didn't have their signature cookies for 3 days of my stay - said the cookies are not a priority.... they didn't clean my room after requesting 2 days in a row
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
bed was super comfortable
Bad Tags
no
Stay Details
Date Of Stay: April, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Christina
Good Tags
There was no refrigerator in room 315. My $300;deposit has not been returned in my bank.
Bad Tags
For the cost of the hotel it's more like a motel than a hotel.
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Young Children
Reviews Rating: Poor
Linda
Good Tags
Nothing, it was dirty, no Covid cleaning. I had a roach in my room 505, then they switched me to room 319, not bad but had no air condition working. I spoke to the evening manager, as well as the day manager. Bad experience
Bad Tags
Dirty, no Covid cleaning elevator snd luggage rack was dirty, fingerprints all over it. I would like a refund. Not a 3 or 4 star. Staff was nice but the Hotel was a one star in decor and cleanliness. I couldn't sleep well because I was looking for bedbug
Stay Details
Date Of Stay: April, 2021
Trip Type:
Reviews Rating: Very Poor
L
Good Tags
The staff is very courteous, the rooms are always very clean.
Bad Tags
No
Stay Details
Date Of Stay: March, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Sergio
Good Tags
The location is convenient. Close to family.
Bad Tags
The hotel is run down. The water out of the faucets smell like sulphur. The televisions work intermittently. On my previous visit I got in late, went to take a shower and the water wouldn¿t drain. I ended up cleaning up a giant hair clog in the drain.
Stay Details
Date Of Stay: February, 2021
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Raudel
Good Tags
Location and very clean
Bad Tags
Hotel manager rude I requested on king bed and I got a two queen
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Staff
Bad Tags
Room Amenities: a) Half roll of tissue. No extra roll in roll b) Lack of towels. 2 dbl beds but only 2 face towels & 2 drying towels. c) No ice machines working on any floor. Was told due to covid. So ALL GUEST had to use the 1 ice machine in lobby
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The hotel is very quiet , peaceful and relaxing. I really enjoyed my stay I would recommend this to friends and family if the they need a day or two to just get away.
Bad Tags
The parking lot is very dark , requires more lighting and security .
Stay Details
Date Of Stay: December, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
Carpets were dirty throughout the hallways, no hot water in the bathroom, bedrooms were filthy with brown residue on bedding, food on the floor, stains on the window treatment, holes in the entertainment console and bathroom tub peeling with black buildup
Stay Details
Date Of Stay: November, 2020
Trip Type: Group Traveler
Reviews Rating: Very Poor
Olga
Good Tags
It was nice and very clean, staff was super nice
Bad Tags
Covid-19
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Ahmad
Good Tags
Large room. Large bathroom. Clean. Friendly front desk
Bad Tags
The lack of free WiFi. At this day and age for this caliber hotel. WiFi should be complimentary
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
no water pressure in showers. Jacuzzi was cold. Staff did not seem to care
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Affirminc
Good Tags
The room itself was good but it was as clean as I hoped
Bad Tags
The staff was rude
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Fair
Shannon
Good Tags
Didn’t have that sanitary smell when you walked inside the room. The elevator Buttons were dirty with something and no one ever cleaned them. There was trash thrown in the ice room and no one ever cleaned it.
Bad Tags
I was upset that our standard room did not have a mini fridge or a microwave in them. Every hotel offers that in a all rooms standard or not. No extra blanket in room.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Leilani
Good Tags
AM staff was helpful and friendly.
Bad Tags
Check in was awkward and front desk staff was cold and unapproachable. I felt like I was bothering him when I was buying the over price snakes down at the lobby. His demeanor made me uncomfortable. No microwave in rooms so had to come down invad his space
Stay Details
Date Of Stay: June, 2020
Trip Type: Family with Young Children
Reviews Rating: Poor
Russell
Good Tags
Near places to eat. Easy to get to Disneyland or Knotts Berry Farm.
Bad Tags
Construction is still going on with the freeway nearby.
Stay Details
Date Of Stay: January, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional