Reviews

Authentic Guest Reviews Extended Stay America - San Jose - Morgan Hill

Total Traveler Rating

Total Traveler Rating
3/5


Based on 23 Reviews
Evalyn
Good Tags
The price and availability was the only thing that would make me return....
Bad Tags
Very noisy...kids screaming and crying from what seemed life every room on our floor....dogs barking at every person walking the hall....at all hours...so much dust and dirt in the a/c filter I don't think it had ever been cleaned...no bathroom fan/vent.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Night staff that handles laundry an incredibly nice employee that did his best even though he is new.
Bad Tags
Carpet filthy with past stains made entire room feel filthy. The carpets need to be pulled out and replaced with laminent hardwood flooring that is easy to clean flooring post haste
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Mark
Good Tags
Staff at the front desk, very helpful
Bad Tags
weird people in parking lot
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Staff very nice
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Convenient to walk and get food and groceries. Also has a fridge, microwave and stove.
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Very Good
Phillip
Good Tags
Price
Bad Tags
Everything was great
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Exceptional
Emma
Good Tags
Horrible hotel
Bad Tags
Cockroaches in the room and it was dirty
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Hotel employee who works at the front desk personally made sure everything was perfect for us. She was so helpful, friendly, wonderful in every way. Thank you for creating a wonderful experience for us!
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Benjimen
Good Tags
Good customer service. Friendly staff, nice management.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Sandra
Good Tags
the staff is always courteous!
Bad Tags
I didnt like the fact that they are always out of towels and dish towels.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Sandra
Bad Tags
always short on towels and no coin machine in laundry room.
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Sandra
Bad Tags
my faucet had nothing but cold water and the
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Sandra
Good Tags
i like the lady i dealt with. she was very patient with us and handling what we needed in the room. she had great customer service skills!
Bad Tags
i did not like that my room could not be cleaned each day.
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Wonderful
Sandra
Good Tags
I like the kitchen.
Bad Tags
That there was no coin machine for laundry.
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The price
Bad Tags
There were roaches in the bathroom. Hallways smelled like smoke.
Stay Details
Date Of Stay: November, 2020
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
I loved the staff and how attending they are too our needs and the rooms are clean and they do the best they can to meet ur expectations I also like the location and how everything is convenient and the environment is safe I loved it how they woork with u
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
John
Good Tags
Great price when we needed a place to stay during a wildfire that affected out neighborhood!
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Barbara
Good Tags
The front desk ladies are absolutely amazing. They are so informative, respectful, and detail oriented. They are great and deserve to be acknowledged for their hard work and what they have to go through on a daily basis with their drunk,rude,and,angryboss
Bad Tags
Yes I didn't like the fact that their manager or property manager was drunk at night came down and verbally abused her staff on top of being rude to customers intoxicated. She is a lawsuit just waiting to happen for your employees. And she was rude to me.
Stay Details
Date Of Stay: July, 2020
Trip Type: Business Traveler
Reviews Rating: Very Poor
Laura
Good Tags
Nothing
Bad Tags
I stay there it was horrible there was an alarm going off all night till 4 in the morning people slamming doors left and right I wasn't there because of my job and I had to call in the next day because I was so exhausted I did not get any sleep.
Stay Details
Date Of Stay: June, 2020
Trip Type: Business Traveler
Reviews Rating: Very Poor
Sandra
Good Tags
the staff knows my name when I come in which is very comforting.
Bad Tags
the furniture needs to be fixed. holes in the chairs is not very appealing.
Stay Details
Date Of Stay: May, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Sandra
Good Tags
Hotel employee was pleasant to speak to. very helpful.
Bad Tags
the furniture could be fixed. the chair in the room had many holes in it.
Stay Details
Date Of Stay: May, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Margaret
Good Tags
The staff
Stay Details
Date Of Stay: February, 2020
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
I am a disabled person and I was treated exceptional nice wAs helped in what ever I needed and would not go to another hotel if I have a choice
Stay Details
Date Of Stay: November, 2019
Trip Type:
Reviews Rating: Very Good