Reviews

Authentic Guest Reviews Intercontinental Monterey The Clement

Total Traveler Rating

Total Traveler Rating
4/5


Based on 77 Reviews
Verified Hotel Guest
Good Tags
The location and the very kind and attentive staff. The restaurant was excellent and in beautiful location.We actually had a partial ocean view from across the street which was a nice surprise.
Bad Tags
The jack hammering under our room on business located directly under us. Didn¿t really mention it but it was quite loud. Had difficulty with the coffee machine but was given 2 coffees from restaurant .
Stay Details
Date Of Stay: October, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
Daniel
Good Tags
The location
Bad Tags
Over priced
Stay Details
Date Of Stay: October, 2021
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The location!
Bad Tags
No, everything was perfect!
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Pedro
Good Tags
Proximity to shops restaurants and the aquarium.
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Vanessa
Good Tags
Staff
Bad Tags
C-Bar closed Monday and Tuesday
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Roy
Good Tags
location was exelent
Bad Tags
no
Stay Details
Date Of Stay: September, 2021
Trip Type: Senior Traveler
Reviews Rating: Exceptional
Emelina
Good Tags
Location
Bad Tags
When I booked room I talked to front desk about having a support dog and told there would no problem or extra charge. When I got to hotel to check in I was told there would be an extra charge. After getting management involved the issue was resolved!
Stay Details
Date Of Stay: September, 2021
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Rooms, service
Bad Tags
Pool lounge area small
Stay Details
Date Of Stay: September, 2021
Trip Type:
Reviews Rating: Exceptional
Douglas
Good Tags
Staff was super friendly and very helpful. Will definitely be back.
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Way too overpriced. Wanted to treat a friend to a nice overnight stay in Monterey. The room was nothing special. Even valet parking for one night was expensive..
Bad Tags
It was not that special
Stay Details
Date Of Stay: September, 2021
Trip Type: Senior Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
The location was the best part of our hotel experience.
Bad Tags
Parking was $45/35 a day. No housekeeping except for new towels and trash taken out once out of the five days there. Room was very small. A/c did not work well. Pillows were terrible leading to a horrible night's sleep each night. There is more...
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Michael
Good Tags
Great location, modern, clean, spacious room, quiet
Bad Tags
No
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Anish
Good Tags
Nothing sorry
Bad Tags
First they charged 590$ as an hold and at the time of checkout they said that the 590$ was on hold and will be refunded in 2 or 3 business day and charged me for the actual amount ---$ Very disappointed with financial setup
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Very Poor
William
Good Tags
The service and attention to care for any customer was great.
Bad Tags
Nope
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
It is so close to the aquarium, super convenient location if you plan to visit aquarium or cannery row.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Hotel room, and location
Stay Details
Date Of Stay: June, 2021
Trip Type: Senior Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Wonderful staff. I left my laptop in the room and hotel employee was sure it got back to me safe and sound! Great location as well.
Bad Tags
No
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Beautiful, clean and comfortable. One of the best properties in Monterey hands down. All the staff is professional and they want you to be happy.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Great customer service at the hotel, hotel and room was clean, hotel conveniently located - next to aquarium, stores and restaurants
Bad Tags
Pool was closed, no daily cleaning service (most likely due to COVID but maybe there could be an easier way or schedule set up for picking up garbage in the rooms), fire pit was not working (the hotel did try to fix it right away but it still did not work
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
The room was clean.
Bad Tags
The room looked out at a cement block wall. Parking was expensive and was a hike away. The fire alarm went off and the desk said not to worry, it was in error. A worker knocked and said "fire get out!". We had to evacuate and freeze outdoors.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
The staff was very nice and helpful.The location is beautiful right on the water and walking distance to many restaurants, aquarium, shops, etc. In the morning you can see otters and dolphins from the back walkway.The eggs benedict at the C were the best!
Bad Tags
The restaurant didn't open until our last day there. The spa, pool, gym, housekeeping, were all closed. You had to call for more tp, towels, shampoo, etc. They brought a muffin, banana, and oj every morning because the restaurant was closed.
Stay Details
Date Of Stay: May, 2021
Trip Type: Senior Traveler
Reviews Rating: Pleasant
Domenica
Good Tags
The location and so clean and nice comfortable.
Bad Tags
Some of my stuff went missing during the time that I was away from my room. It looks like some one went in there, went through my stuff and took what they probably wouldn't notice but I did. That was very disappointing because it's such a great place.
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Exceptional
Linda And David
Good Tags
The bathroom in this hotel was beautiful. And the location was right on the water. The bed was very comfortable.
Bad Tags
I was absolutely not impressed with the partial Oceanview. Unless we sat on one corner of the couch we couldn¿t even see it. The parking garage was not even on site and we had to carry our own luggage around the corner to get to the garage where we par
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Very friendly staff, Vern sanitary and clean
Bad Tags
No
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Bad Tags
No restaurant, no bar and the sink had very slow drainage. Also, the internet was slow and halfway was cold.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Mario
Good Tags
I liked everything it was an awesome hotel
Bad Tags
No, I will definitely come here again
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Bad Tags
No fridge or microwave in room
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Exceptional
Hanh
Good Tags
Closed to Aquarium, TSA and shops. The room is spacious and very clean.
Bad Tags
None
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Comfortable room!
Bad Tags
No restaurant. Not pet friendly.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location to Cannery Row, spacious room, clean. Fellow guests wore masks and followed social distancing. Avoid on Fri/Sat, when people stop following rules. As we left on Fri, there was a long line of unmasked screaming kids. This is not my jam.
Bad Tags
You have to empty the refrigerator of $$ items and no microwave. If you are facing Bubba's, you can't open your window/loud. They took three days to return our trash can. No housekeeping. 25/day parking far away. You can't access gmail in ofc. Can go on.
Stay Details
Date Of Stay: May, 2021
Trip Type: Business Traveler
Reviews Rating: Poor
Katherine
Good Tags
Amazing place to stay. Actually one of my favorite hotels I have ever stayed with. The customer service was amazing as well as the quality of rooms.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location on Cannery Row was nice.
Bad Tags
I feel that the room price was too costly with the fitness center, restaurant, pool/jacuzzi being closed for the pandemic. With the county being in a less restrictive tier, I had expected these things to be open. Disappointed.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Kennedie
Good Tags
beautiful and few minute walk to all the shops and beach ! :)
Bad Tags
just that everything wasn¿t open like the pool and stuff. that¿s out of their control though so i get it
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Eddy
Good Tags
This is great hotel on a busy touristy area. Centrally located in the city and close to everything including Big Sur.
Bad Tags
We had a small housekeeping issue but we called down and they immediately sent housekeeping to take care of it.
Stay Details
Date Of Stay: April, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Paying $25 a day for parking.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
It¿s close to everything and very clean
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Andy
Bad Tags
Hotel is clean and did an excellent job of adhering to Covid 19 protocols. Staff was friendly and helpful. My family just did not enjoy the location as much as we wanted to in light of aquarium being closed.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Clean. Close to everything
Bad Tags
Pay for parking.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Dennis
Good Tags
In the future I would love to go there again. The COVID restrictions limited what the staff could do. So service suffers. I'm sure we will be properly pampered after the restrictions are lifted.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The location was fabulous. Felt like strict cleaning guidelines were being adhered to. Great service and friendly staff.
Bad Tags
None.
Stay Details
Date Of Stay: February, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Amazing location on the water!
Bad Tags
It was confusing getting from the parking structure back to the hotel, but that¿s because of the Covid impact on valet. Better signage would improve the situation.
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
amazing service, great rooms and unbeatable location!
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Marcy
Good Tags
The staff was friendly and the room was very clean.
Bad Tags
I did not like that the refrigerator was stocked and full of overpriced items and there was no room for personal items no microwave and I did not like that I had to pay 25 a day for parking that fee should be waved since all covid restrictions implemented
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Room. Location. Staff.
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Bad Tags
The paid self parking
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Very Good
Fred
Good Tags
Everything was great, except the bed had a meyjer issue. And there was a bad noise coming from cross the street, like an engine kind of , going on and off all night.
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
The proximity to the pier. The location is perfect... In the room, even with the view of the brick wall, I could hear the ocean at night. I also like the privacy the pedestrian entrance provides. No need to enter the lobby!
Bad Tags
The wall is so thin that if you liked to sleep past 11, your headboard bangs against the wall due to the cleaning lady/man duties in the room adjacent to the headboard. Wonder what activity that was, lol. Otherwise, you get what you pay for!
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Amanda
Good Tags
The staff was great and very accommodating to every request. It was a big bummer that there was no room service as their restaurant is under construction, but we ordered food to be delivered and it was delivered right to our room. Very clean.
Bad Tags
N/A
Stay Details
Date Of Stay: December, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location plus level of service
Bad Tags
The walls were very thin and we could hear the conversations of the people next to us, even thought they were speaking in a normal tone.
Stay Details
Date Of Stay: November, 2020
Trip Type:
Reviews Rating: Wonderful
David
Good Tags
Location
Bad Tags
I booked a patio room on the website but it didn’t come through that way. when I got there the patio rooms were sold out the hotel is not full but they didn’t offer to give me a room with even a marginal view The view was a
Stay Details
Date Of Stay: November, 2020
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Great location close to shopping and restaurants.
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Dana
Good Tags
Great location
Bad Tags
Little outdated for 4.5 stars hotel No plugs for phone or computer in the room
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The bathroom and it was kept clean
Bad Tags
The room was quite small. For the amount paid, a person would think to get a better room and with free amenities
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Jamie
Good Tags
Staff was so helpful and very hospitable.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Erica
Good Tags
Beds are comfortable and room is spacious. Great location.
Bad Tags
Parking is a block away. (No other options really) Disabled or elderly might struggle with this or do valet for an extra cost.
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Bad Tags
Everything was fantastic
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Exceptional
Alvin
Good Tags
This is our second time staying at this hotel. The staff and accommodations are second to none, thus the reason why returned to this location. We love everything about this hotel. We will return.
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
William
Good Tags
Location
Bad Tags
Covid not their fault
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Kerry
Good Tags
The location is definitely why this hotel is getting the premium price for these mediocre rooms.
Bad Tags
"Deluxe King, Ocean view w/ balcony & fireplace" sounded a lot more luxurious than it was. No real sitting area for a couple (only for 1) and the parties going on in neighboring rooms was disappointing - especially since they didn't do anything about it.
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Christine
Good Tags
staff
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Location and genuinely friendly, caring and helpful staff.
Bad Tags
Curtains in our room smelled bad.
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Location was perfect as it was close to basically everything.
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location. overlooking the ocean
Bad Tags
had to go to lobby to see the ocean
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Great staff. They were professional and curious.
Bad Tags
People wearing masks with noses exposed where not corrected by the staff. As a physician, I find this irritating. The staff should be trained to address this issue in public areas such as the reception desk.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff was extremely friendly and welcoming.
Bad Tags
The room was dusty and sent my allergies going crazy.
Stay Details
Date Of Stay: March, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Melissa
Good Tags
Great proximity to activities.
Stay Details
Date Of Stay: March, 2020
Trip Type:
Reviews Rating: Exceptional
Vince
Good Tags
Location and staff were second to none.
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Chad
Good Tags
This place is immaculate in every way. We've stayed here a handful of times and not once have we had one complaint. Staff is nice and helpful. Grounds are clean. Rooms are modern and fit the price tag. No complaints!
Bad Tags
No.
Stay Details
Date Of Stay: February, 2020
Trip Type:
Reviews Rating: Exceptional
Christy
Good Tags
Friendly staff, rooms spacious.
Bad Tags
Parking fee and right side of bed lumpy
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Hotel is in close proximity to the aquarium. Also, the staff is extraordinary in ensuring you have a great stay.
Stay Details
Date Of Stay: February, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The location is great. Right off of Cannery Row next to the Aquarium and overlooking the Monterrey Bay.
Stay Details
Date Of Stay: December, 2019
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The hotel is within walking distance to great restaurants, the aquarium and sits right on the water. They have fire pits outside so you can sit and hear the ocean.
Stay Details
Date Of Stay: December, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Mae
Good Tags
Everything was top notch and the staff went above and beyond
Bad Tags
Wish parking fees had been listed
Stay Details
Date Of Stay: December, 2019
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Our room with view of the Monterey Bay.
Stay Details
Date Of Stay: December, 2019
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Liza
Good Tags
Perfect location. Very simple and elegant hotel, as soon as you walk in there is a beautiful scent of elegance. Beds are super comfy, and rooms are very private and quiet.
Stay Details
Date Of Stay: November, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional