Reviews

Authentic Guest Reviews Hyatt Regency Monterey Hotel And Spa

Total Traveler Rating

Total Traveler Rating
4/5


Based on 84 Reviews
Verified Hotel Guest
Bad Tags
Hotel has been renovated and it looks great.
Stay Details
Date Of Stay: October, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Friendly, qiet and clean. Nothing to complain about.
Stay Details
Date Of Stay: October, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Richard
Good Tags
Location, general amenities
Bad Tags
Our room did not even have a desk or a single chair. Only one overhead light in the room. It was either on or off no other lamps or lighting. We were ground floor and Ceiling/Floor above us had no sound insulation.
Stay Details
Date Of Stay: September, 2021
Trip Type:
Reviews Rating: Pleasant
Craig
Good Tags
great mattress, nice amenities in bathroom minus the stupid glass shower door, too easy to splash the bathroom floor while showing
Bad Tags
signs everywhere telling people to be quiet during certain hours and then you have the doors to the room which sound like they are being slammed shut every time you close them. You can't close the door quietly if you wanted to.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Lobby and outside firepits, location. *This will go under negative as not enough space was provided. Was charged twice for the same room, all hotel staff was most welcoming and not friendly what so ever. Do not book here! It is not worth the price at al
Bad Tags
This was by far the absolute worst stay I've ever had at a hotel. This is not 4 1/2 star hotel a 3 at best and that's being kind. Rooms were dingy and had a very strong smell to them. Booked a 2 queen room, beds were more of a double
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Very Poor
Michael
Good Tags
amazing service
Bad Tags
great service
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
We brought our dog and loved how accommodating this hotel is for dogs. We had a room with a balcony next to the dog park. My daughter also loved playing on the hammocks and the swing area. There¿s a Family Fun Center that we did not get a chance to vis
Bad Tags
The Sports Bar was not open and restaurant choices were not really kid friendly which resulted in us eating off site the entire time.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Clean and modern. Good food and friendly staff.
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Everything
Bad Tags
No
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Nice and friendly staff. Rooms are equipped with new furniture.
Bad Tags
Feels more like a motel, not a 4-star hotel. There was no service for bags and luggage. No housekeeping if you do not stay more than 3 nights. Small pool with a lot of guests. It's a nice room but nothing more.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
This place is everything!! Love it definitely coming back !!
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
David
Good Tags
The location and lobby are perfect.
Bad Tags
Hotel is extremely overpriced and staff are not friendly.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
The room was a good size, very nice and clean. We had a balcony with a view of the golf course and it was beautiful. I loved the fire pits and sitting areas around the property to relax and enjoy.
Bad Tags
I expected more out of the pool and jacuzzi area. It was nothing special.Also the spa is still not open, they will do only massages and the amenities (sauna, stream room, jacuzzi etc) are not available at this time but the cost is the same $160 for an hr.
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The room was very nice and clean
Bad Tags
The restaurant and bar was a decent walk depending on what room you got.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Timothy
Good Tags
Nice remodeled older hotel
Bad Tags
Hotel beds were horrible
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Good
Victor
Good Tags
All services included.
Bad Tags
hidden charge of resort fee.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Rooms were nice and clean, but didn¿t really get the service of a 4.5 star hotel.
Bad Tags
A little further from fisherman¿s wharf area and main restaurants
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Very Good
Helen
Good Tags
The outdoor fire pits with seating
Bad Tags
Na
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Jennifer
Good Tags
The location of the hotel was excellent. Just a few minutes from fisherman¿s Wharf and very close to Carmel.
Bad Tags
It was not as clean as I expected for a Hyatt property. The carpet was stained and a bit dirty looking. Nothing that a deep cleaning can¿t take care of, but it wasn¿t the most pleasant feeling to walk into the room and see dirty carpet.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Beautiful location, nice amenities, helpful staff and clean room.
Stay Details
Date Of Stay: June, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Erica
Good Tags
Very nice staff and room was very clean and modern
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Exceptional
L
Good Tags
quite and easy to get in and out
Bad Tags
none
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Location
Bad Tags
No.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Exceptional
David
Good Tags
Only the location
Bad Tags
This was a horrible experience. I have stayed at this hotel several times and never seen these rooms I was placed in. It was terrible. Small and not clean. We also ordered room service and it never arrived. All for an extremely expensive price
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
The amenities at this hotel are wonderful!
Bad Tags
The staff (for the most part) was pretty unfriendly and not willing to help with any requests.
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The location is close to the wharf and other locations
Bad Tags
The last evening of the trip, i saw a medium sized bug crawling on the nightstand. I lost it for a bit but it reappeared on the headboard. It wasn¿t a full roach but it was something similar. After i just felt uncomfortable.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The hotel had a resort feel. You can relax or do different activities like golf, tennis, basketball or even bike rideing.
Bad Tags
Housekeeping started to knock on our door at 9 am for our 12 am check out. She even opened our door without consent. We were still sleeping. Very disrespectful do just barge in like that.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The room itself is nice. It is clean.
Bad Tags
It is very expensive for what it is, especially if you are just staying there so you have a place to sleep and get ready to explore the city. Probably will be worth it if you actually stay there and use their amenities.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The rooms were very comfortable and clean.
Bad Tags
The only thing I can think of is all the restaurants at the hotel were closed.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
John
Good Tags
The hotel grounds was pleasant and beautiful.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Sean
Good Tags
pool and hot tub and common areas.
Bad Tags
no
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location and ease of booking. Check-in was smooth and was able to get a room with a patio.
Bad Tags
the patio leading and facing the parking lot. No microwave.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Reanalyn
Good Tags
The staff was friendly, parking was easy and close by.
Bad Tags
Being on the bottom floor was awful, you could hear people above anytime they walked....or ran. The sheets were ripped, the curtains were stained as well as countertips. We were assigned a standard king through here but got 2 smaller beds instead.
Stay Details
Date Of Stay: April, 2021
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Clean, spacious, OPEN
Bad Tags
Could be more family friendly. Room did not have a view. Closer to Fisherman's wharf or a shuttle service would be nice especially if we are already paying for parking at the hotel! Have you thought about shuttle service to the wharf?
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Teens
Reviews Rating: Wonderful
Verified Hotel Guest
Bad Tags
Sheets were kind of itchy
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Glen
Good Tags
Front Desk and Staff are Awesome!
Stay Details
Date Of Stay: March, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location and cleanliness
Bad Tags
We may have been in an ADA room but the shower had no door making the shower uncomfortable and there were motion sensor lights under the bed that come on often throughout the night, very annoying.
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Wonderful
Judi
Good Tags
Good location, nice professional staff. Room was comfortable and clean.
Bad Tags
A little older and less tidy common areas than I prefer. One small elevator for 3 buildings.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Matthew
Good Tags
Nice stay- quiet. Friendly staff
Bad Tags
Slightly dated feel but look nostalgia
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
The staff is friendly. The location is close to the pacific highway. TV has a chrome cast built-in. Internet is free.
Bad Tags
Sometimes it can be hard to find a parking spot if you arrive late at night.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Easy check in clean room !
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location, grounds
Bad Tags
Dirty pillows, found hair on sheets, room wasn’t clean. Unfriendly (phone) staff. Dogs barking all night and morning couldn’t sleep. Extra charge for parking per night
Stay Details
Date Of Stay: January, 2021
Trip Type: Business Traveler
Reviews Rating: Good
Verified Hotel Guest
Bad Tags
Loud and a lot of people on family vacations when hotel should be essential travel only
Stay Details
Date Of Stay: January, 2021
Trip Type: Solo Traveler
Reviews Rating: Fair
Noel
Good Tags
On the golf course
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The location was great and the kids loved doing smores. The pool was heated. I think they should have done the jacuzzi by appointment only.
Bad Tags
The staff was not super unfriendly but not super inviting or helpful either. Long lines & waits for check in or to ask questions. You had to wait in a long line just to see if there were any pool reservations. Called for extra towels and I had to followup
Stay Details
Date Of Stay: November, 2020
Trip Type: Family with Young Children
Reviews Rating: Very Good
Lauren
Good Tags
We had a gorgeous room and the woman who checked us in was wonderful
Bad Tags
I wish the restaurant and bar had been open
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Staff were absolutely great, rooms were clean, quiet and comfortable
Bad Tags
Nope
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Loved hotel patio with several group sitting areas with central fire pit which overlooked hole 18 of del monte golf course.
Bad Tags
Inconsistencies between staff about where I was allowed to sit and eat in main lodge due to covid compliance. I wasn't aware of any discounts or shuttles to play golf on adjacent golf course.
Stay Details
Date Of Stay: October, 2020
Trip Type: Group Traveler
Reviews Rating: Very Good
Joseph
Good Tags
Location
Bad Tags
Rooms should have a microwave.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Bridget
Good Tags
How beautiful everything was kept up.
Bad Tags
Na
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Cleaning lady, was very kind and welcoming
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Victor
Good Tags
Total refurbished hotel with the most beautiful modern furniture.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Overall I had a great experience at this hotel. The bed was really comfortable and the staff was nice enough to extend my check out until 2 pm. My sister got married so we needed extra time to get her ready. It’s also a beautiful location.
Bad Tags
The shower wasn’t the greatest but I think it was just the shower-head in the room I was in
Stay Details
Date Of Stay: September, 2020
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Newly remodeled and good covid precautions
Stay Details
Date Of Stay: September, 2020
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff was impressively professional. The guest attendant at the check-in thoroughly reviewed where the available amenities were located from the perspective of our room, and listened to my many demanding requests striving to accommodate them.
Bad Tags
This was a restful vacation, so leaving was the most difficult. The pool was the perfect temperature. The beds were dreamy. All requests for additional toiletries and the rollaway were promptly delivered.
Stay Details
Date Of Stay: September, 2020
Trip Type: Senior Traveler
Reviews Rating: Exceptional
Dean
Good Tags
Loved the room and bathroom, but what we liked the most was the sliding glass door out to our patio. not sure why we liked that so much but we did. One other thing was it had a nice sized flat screen TV also. Pet friendly was a big plus too.
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Ariana
Good Tags
The views from the gold course are amazing!
Bad Tags
During this time I would have liked to seen more cleaning and temperature checks at check-in. If Vegas can do it, it can be possible. The rooms could be more sanitized. Over all this experience was average.
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Cristyn
Good Tags
Location was great and the hotel grounds were great. However, it was disappointing to have everything closed due to the pandemic.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Tim
Good Tags
 at the front desk was very helpful and friendly.
Bad Tags
1) under construction and you did not list that when booking. Loud noise throughout and a lot of heavy equipment usage. You should have made note of this for people booking. Would like a credit on our stay. 2) bathroom sink drain broken
Stay Details
Date Of Stay: July, 2020
Trip Type:
Reviews Rating: Disappointing
Justice
Good Tags
Very secluded and great location. There are a bunch of electric vehicle charging including Tesla Destination Chargers, which was very convenient for the drive home.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Godofredo
Good Tags
Friendly courteous staff, location and amenities although lots of them are closed due to health guidelines!
Stay Details
Date Of Stay: July, 2020
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Pools are heated.
Bad Tags
Location is far from all restaurants and any activities. You can only get to the wharf by driving and paying for parking. Cannery Row is even further. Don’t stay here. Staff is horrible also. More like a 2 star hotel at best. Waste of my mo
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Victor
Good Tags
Staff was helpful when we reached out for needs and concerns.
Bad Tags
Property is under major construction and we were not notified prior to arrival. Dated but obviously being fixed with all the construction. Property was also not clean in general, landscaping and trash around. We also found a guests dirty clothes
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Fair
Ericka
Good Tags
The location was great. Although it was undergoing renovations it was peaceful and quiet. I enjoyed my stay very much
Bad Tags
Unfortunately the hot tub was closed so that was a bummer. The hotel was undergoing some renovations and it was closed in the process. Also, there no restaurant on site because of the renovations. Plenty of restaurants were a short drive away.
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Beautiful hotel with very clean rooms. We stayed by the lobby and main pool. Convenient location.
Stay Details
Date Of Stay: June, 2020
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Room was very spacious. Very calm and relaxing environment.
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Bianca
Good Tags
Room was nice.
Stay Details
Date Of Stay: June, 2020
Trip Type:
Reviews Rating: Very Good
Tamara
Good Tags
Pool was open!
Stay Details
Date Of Stay: June, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Mary
Good Tags
Room was very spacious
Bad Tags
Nothing was open. Hotel was under construction. Pool, spa, restaurant, bar were all closed and it was not disclosed when booked. These were the reasons we chose this hotel. Was not a very good weekend.
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
quiet, clean
Bad Tags
dated aesthetic
Stay Details
Date Of Stay: May, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Bad Tags
Everything!
Stay Details
Date Of Stay: May, 2020
Trip Type: Family with Young Children
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Our check-in at the front desk was fantastic with hotel employee providing excellent service! We throughly enjoyed the Fireside Lounge, which featured live jazz. The bartender there was also very service oriented. Golf course view!!!
Stay Details
Date Of Stay: March, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location, very close to best areas of Carmel and Monterey
Bad Tags
Resort fees and the ongoing construction
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location.Proximity to attractions , restaurants and shopping.
Stay Details
Date Of Stay: February, 2020
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Everything!
Bad Tags
No
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location, room updates
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
The location was the best part for this hotel.
Bad Tags
Under construction so experience not what I was expecting or hoping for. The room had a weird entry and was older than I had expected. We had to park in a const. area and elevator was padded with cardboard. Charged $27 resort fee??? Not Valentine worthy
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Free EV charging
Bad Tags
No soap upon arrival. Bed was sunken in
Stay Details
Date Of Stay: February, 2020
Trip Type:
Reviews Rating: Fair
Jamie
Good Tags
Love this hotel. Beautiful surroundings. Comfortable bed. Lovely lobby.
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Teens
Reviews Rating: Exceptional
Kimberly
Good Tags
The room was alright and bed was comfortable.
Bad Tags
Difficult to get into and navigate. Getting to the roon was difficult and there is only one elevator and we have to pass through another building to get to our room. Was not nearly as nice as other Hyatt properties we have stayed in.
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Updated furniture and decor.
Bad Tags
I was in a newly remodeled room, but the toilet seat was chipping and old. We were right where the construction was cccuring, so lots of work in that area
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Bad Tags
Very outdated. Not typical for Hyatt. The facility needs more than a facelift, it needs a re-do, my money would have been better spent at a motel 6
Stay Details
Date Of Stay: December, 2019
Trip Type: Family with Teens
Reviews Rating: Poor
Verified Hotel Guest
Bad Tags
Room felt old and run down. Impossible to reach room service. Take out food was gross.
Stay Details
Date Of Stay: November, 2019
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Keith
Good Tags
location
Bad Tags
bed could have level.
Stay Details
Date Of Stay: October, 2019
Trip Type: Business Traveler
Reviews Rating: Good