Reviews

Authentic Guest Reviews Holiday Inn Express Monterey-Cannery Row

Total Traveler Rating

Total Traveler Rating
3/5


Based on 13 Reviews
Verified Hotel Guest
Good Tags
This hotel is extremely close proximity to Cannery Row, very clean, free parking, beautiful time and patio, very friendly and helpful staff. They let me check in early, the room was ready, and the breakfast was great. This is definitely an good bargain.
Bad Tags
Nothing. It was a great experience. I came to this hotel from the Best Western Victorian Inn which was kind enough to offer me a room that smelled like urine. They refused to give me another room so I had to find a different hotel. Lucky I found this.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Hillary
Good Tags
Very convenient location
Bad Tags
Hotel room was dirty. It was exactly what I expected for a Holiday Inn. It was fine.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Location was amazing
Bad Tags
The bedding smelled a little funky
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
James
Good Tags
The hotel was very nice. Great location right near the water and Cannery Row.
Bad Tags
The hotel neglected to tell us the power would be completely out from 9am to 7pm for one day of our stay. The hotel staff took no responsibility for anything, not even offering a reduced bill and were very rude when confronted about the issue.
Stay Details
Date Of Stay: February, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Nice staff
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Lorri
Good Tags
Friendly staff
Bad Tags
The hotel DOES “NOT “PROVIDE A SHUTTLE ..as stated online.. “Need to update your website”
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The central location could not have been mor perfect. It was whithin walking distance of the wharf & right on cannery row.
Bad Tags
Even though the desk clerk put us on the top floor & said it was going to be very quiet, it was quite the opposite. Our room backed up to Foam St which is avery busy street & we could also hear people showering all night (we had a corner room).
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Disappointing
Nicole
Good Tags
Great location, and amazing customer service! Everyone was very pleasant to talk to and helpful! Best hotel I’ve stayed in durning this whole pandemic !
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location was great
Bad Tags
Room was worn and did not feel clean. In need of update and new carpet. We were there for 2 nights and no one came to even check our room- had to request more towels and coffee, etc.
Stay Details
Date Of Stay: August, 2020
Trip Type:
Reviews Rating: Disappointing
Michael
Good Tags
Cleanliness and staff were great location was perfect
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location was great. Check in was easy. Room was big and clean.
Bad Tags
No.
Stay Details
Date Of Stay: June, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Jonathan
Good Tags
Location was good. Price was good but service was not very good or helpful. WiFi never worked and got very little help.
Bad Tags
WiFi and room was not serviced.
Stay Details
Date Of Stay: April, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Ease of making reservation and it exceeded my expectations
Bad Tags
Parking garage could have had more spaces, including handicapped spots and elevator access
Stay Details
Date Of Stay: December, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional