Reviews

Authentic Guest Reviews The Westin Bonaventure Hotel & Suites Los Angeles

Total Traveler Rating

Total Traveler Rating
3/5


Based on 79 Reviews
Verified Hotel Guest
Good Tags
Great location and atmosphere! Staff was very friendly and helpful.
Bad Tags
No
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Jeff
Good Tags
Check in was professional & friendly. Positive engagement, she was great.
Bad Tags
it was disappointing to see the condition of hotel, it is in need of updates and remodel, it is tired. Additionally, Sunday morning at 7am hotel was evacuated due to fire. Staff was no where to be found, no water, no offers, no communication. Horrible
Stay Details
Date Of Stay: September, 2021
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
The staffing was very polite and resourceful knowingly they offered some great places and which made my trip easier to adapt to my surrounding area
Bad Tags
The wait to have to park
Stay Details
Date Of Stay: September, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Modern showers, great city view, 4th floor lawn for my dog
Bad Tags
From yellow elevator, needed to go down stairs one flight to lawn/swimming pool¿elevator should drop you off on the 4th floor. Then you have to walk to get to swimming pool. AND old carpet in room.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Owen
Bad Tags
terrible customer service/front desk staff. First room was occupied by others. No apology, just another room. Very long waits at front desk
Stay Details
Date Of Stay: August, 2021
Trip Type: Business Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Bad Tags
Waited 20 min at bellhop desk to get helped for our luggage decided to take everything up to my room. Staff at cafe was rude when asking a assumed I wanted to order late at night knowing I already knew they were closed just wanted to ask what time they op
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Pauline
Good Tags
The ambiance.
Bad Tags
Towel shortage, one bed sheets were dirty had to remake Ben with fresh linen
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Very Good
Esther
Good Tags
Easy access to rooms
Bad Tags
The room phone was broken, the room had a horrible stench. Half the bulbs didn¿t work in the lamps. The bathroom wasn¿t well stocked.
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
View and location
Bad Tags
Outdated, cigarette smell in the room, dusty, sheets dirty, no housekeeping unless you request before 2pm, no shower gels, overpriced parking and staff begging to tip them extra for bringing you car.
Stay Details
Date Of Stay: July, 2021
Trip Type: Group Traveler
Reviews Rating: Fair
La
Good Tags
It¿s a nice hotel
Bad Tags
The parking is robbery
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Teens
Reviews Rating: Fair
Jeffrey
Good Tags
THE LOCATION AND ROOMS
Bad Tags
NO
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Room wasn¿t prefurnished with bath soap (but had 1 hand soap) and bath towels were short by 1. Room safe was unusable as it was left open in a locked position. Some of the light bulbs were out. But staff is very courteous.
Bad Tags
Room should have quality control check for working lights, room safe enough towels and stocked with appropriate amenities.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location and the view
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Extra double charges. Human excrement li n ed the outskirts of property into high traffic areas
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Staff
Bad Tags
Great hotel, It didn't meet my needs at that time.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Pleasant
Verified Hotel Guest
Bad Tags
Parking fee of $49 per day.
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Location was perfect
Bad Tags
You have to park Valet and it is $49 per dayz
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Tavarus
Good Tags
I didn¿t even get to check in I also found painters in the room that were dirty
Bad Tags
I didn¿t enjoy the severity n
Stay Details
Date Of Stay: June, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Central location to everything
Bad Tags
The parking was horrible. If you got there late you had to park across the street. They refused a late checkout and we had to speak to the manager. The staff was rude and unwelcoming
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Cullen
Good Tags
Decor and bed comfort
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
David
Good Tags
The staff were very helpful and kind. Also, the view from my room was wonderful. You can see far from the 30th floor.
Bad Tags
Nothing,but I will be glad when we get past COVID restrictions.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff and location. Pretty decent rooms
Stay Details
Date Of Stay: June, 2021
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
The hotel was clean
Bad Tags
The hotel service was very slow and the room was extremely small.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Location
Bad Tags
Noise in the early morning, no premise parking
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Great location and personal, the room is exactly what you would expect and they do follow the covid protocols
Bad Tags
The parking is something, 50 USD per night, no other options and the valet is always super busy between 10 - 12.
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
Hai
Good Tags
Close to everything!
Bad Tags
Very noisy! Dated rooms and other guests were smoking weed on the same floor. We also did not feel safe.
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Teens
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Very clean and great location
Bad Tags
No
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
I loved everything.
Bad Tags
Nothing
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Exceptional
Trevis
Good Tags
My room was nasty, it was dried blood on my sheets!!
Bad Tags
Cleanliness! And no microwave
Stay Details
Date Of Stay: May, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Gretchen
Good Tags
Location
Bad Tags
No
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
I loved that it had an amazing view of downtown LA,
Bad Tags
The hotel front desk staff was minimal. I had to wait on line upon arrival to check in because there were only two employees at the front desk, For a hotel of that capacity there should be more staff at the front desk to welcome incoming guest.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Cecilia
Good Tags
Beautiful hotel in a phenomenal location with great amenities.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The view
Bad Tags
There was tones of detours around hotel mad it impossible to get in and out of hotel. There were roaches in lobby and previously guest left items in room then I reported it to staff nothing happene, there were trash all in hallways no house keeping, bar.
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Devante
Good Tags
View
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Jesus
Good Tags
Room was not clean. To much dust and the shower head was to harsh.
Bad Tags
How loud rooms can be next to each other. I heard a couple arguing and we call front desk and they never came to investigate.
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Always love this hotel, the only issue I have. The parking is outrageous $49.00 per night valet only and receive 2 door dings at no additional cost. SMH!!
Bad Tags
No respect for your personal property (valet parking)
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
AC was really cold
Bad Tags
Traffic was awful, parking garage was hard to find, room was small, tv was small, bathroom had a tub. I¿ve gotten nicer rooms for less price.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Joseph
Good Tags
The View was awesome
Bad Tags
Valet parking at the way hours to get your own car that Sucked
Stay Details
Date Of Stay: April, 2021
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Bad Tags
They should give you a heads up about the mandatory $50 valet parking.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Jerry
Good Tags
I never had the chance to check in. Due to my nj not having the $100. dollar deposit. So I would like to know if I can reschedule my trip for another date. Thank you.
Bad Tags
Yes the location and the hotel itself.
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
J
Good Tags
Location but come to find out there is construction going on so very difficult to get to hotel will all the one way
Bad Tags
I can go on and on. This hotel to me in past I would rate a 4 star easy. Now the lobby smells like Marijuana, don¿t feel safe waking in or near the hotel and there is a huge amount of sketchy people. Will never stay again
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Michele
Good Tags
The view from the room
Bad Tags
Absolutely on your own for parking and the room deposit was troll under a bridge exorbitant
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Cheryl
Good Tags
The staff was amazing. The hotel was beautiful and the view from our room was just what I was hoping for.
Bad Tags
the room was very dusty. Valet parking was not clear. It stated $--- for guests but not that it was $--- a day!
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Germaine
Good Tags
I have stayed at the Bonaventure at least five times this year. I live blocks away and can see the hotel from my bedroom window. The city views from the hotel are amazing. The Westin Bonaventure is my staycation destination.
Bad Tags
No
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
I loved the lobby and the location. Everything was within 30 minutes.
Bad Tags
There was construction that was going on the day we checked in and it took awhile to get to the parking garage which was full so we had to find a different parking garage near by. Only 1 of the elevators were working to get to our floor on the red tower.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The city view
Bad Tags
Parking
Stay Details
Date Of Stay: March, 2021
Trip Type: Group Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Everything was great
Bad Tags
Due to Pandemic the restaurant and bar were closed...which of course was not the hotels fault.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Hector
Good Tags
Nothing it was so dirty
Bad Tags
Everything
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Andrea
Good Tags
The people that work there. Very helpful
Stay Details
Date Of Stay: March, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The interior and design
Bad Tags
No housekeep, room was not the cleanest, no comforter on bed just a sheet. Outside was jumping like a hoe track
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Robert
Good Tags
Clean and efficient
Stay Details
Date Of Stay: February, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The location
Bad Tags
The hotel was outdated.I switched rooms due to smell and cigarette burns on furniture. Only to get a room with a dirty toilet and hard water spot under sink
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Crystal
Good Tags
The cleanest
Bad Tags
I didn¿t like how I was changed $49 a night for valet parking and the last night I had to park my own car but I was still charged
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Gafar
Good Tags
Awesome workers
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Exceptional
David
Good Tags
The staff were very professional and the location is close to you need
Bad Tags
Non smoking hotel
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Exceptional
Chris
Good Tags
The city view and room truly are amazing !
Bad Tags
No complains at all
Stay Details
Date Of Stay: January, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Terina
Good Tags
Nothing
Bad Tags
No valet parking but they charge me $50 for each car I parked myself so that totals was $100 this just parking an the hotel I paid for. This hotel find ways to squeeze money out their guest while we n pandemic.
Stay Details
Date Of Stay: December, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Nestor
Good Tags
the views
Bad Tags
room wasn't thoroughly clean
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Staff is great! They are courteous, helpful and accommodating.
Stay Details
Date Of Stay: December, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The location is regards to proximity to food and the overall calmness of the environment and the rooms.
Bad Tags
I could hear a lot of other visitors in the other rooms which were often loud.
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Valet
Bad Tags
Low staff, they clean your room on the third day of your stay, very limited.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The location and view of the city was amazing. Very clean hotel and friendly staff
Bad Tags
The room was a little dated on decor and amenities also a little small.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Brandy
Good Tags
The location
Bad Tags
The rooms o book king and they put me in double beds
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Bad Tags
The whole hotel is very dark and the elevator button was very nasty. You can see fingerprints all over it and surrounding areas. Our room also has stain on the bed sheet and pillow case.
Stay Details
Date Of Stay: September, 2020
Trip Type: Family with Young Children
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Like the fact that I had a city view. Located on a high floor
Bad Tags
The fact that getting the cleaning crew to service my room was pretty difficult. There was only one elevator that took you to my section of the hotel, there were three other elevators that were out of order.
Stay Details
Date Of Stay: September, 2020
Trip Type: Business Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Staff was extremely rude and unprofessional!
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Maly
Good Tags
Nothing, I was very disappointed in the hotel. Definitely not a 4stars hotel.
Bad Tags
Location was horrible, staffs wasn't helpful, bed size wasn't as it mentioned. Overall, very disappointed! I would like this place a 2.5star
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
View from room
Bad Tags
Food service was terrible, room wasn’t very clean, air barely worked, parking was expensive and took for ever to get car, hotel rooms smelt like smoke and other gross smells.
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Alexis
Good Tags
The friendly staff
Bad Tags
Only one elevator working for the blue tower, the food downstairs it should’ve been explained it’s just warmed up stuff not made in aKitchen
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Briana
Good Tags
24 cafe and the elevators
Bad Tags
They did not provide coffee for inside the room and the soup in the room was not very nice
Stay Details
Date Of Stay: August, 2020
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Hotel was dirty we couldn’t get the rooms clean for days I stayed there for four days and Pat spent $2000 and really feel bad about that explore experience
Bad Tags
As I said terrible the staff were somewhat amicable however their policies dictated that they couldn’t do anything whoever is managing this hotel is doing it very poorly
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Personal was very nice and friendly.
Bad Tags
The hotel is old, needs to be refurnished and renovated for sure. Especially Rooms, carpets are not for 4 star hotel level, sorry but it is like that.
Stay Details
Date Of Stay: July, 2020
Trip Type:
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Location was great. View spectacular. Bell staff awesome.
Bad Tags
No top sheet. Entire floor reeked of marijuana. All night parties. Tried calling front desk and manager on duty. No answ.Room smelt of cigarettes. No maid service. Evidently, you need to request. So no coffee on second day. Called down it took 45 min.
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Loved the overall experience. Would definitely book again
Bad Tags
Nothing at all. I loved it all
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
De'Anthony
Good Tags
The clean rooms and comfortable beds
Bad Tags
It's too big;I recommend having 2 person integrity on the chance that you get lost. Not enough clear directions for outside patio. We know it's on the 4th floor but we need clear directions on the location after we reach the 4th floor.
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Bad Tags
The tub in the room did not drain properly.
Stay Details
Date Of Stay: July, 2020
Trip Type: Business Traveler
Reviews Rating: Very Good
Jamal
Good Tags
Amenities in the hotel.
Bad Tags
Room windows facing elevators.
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Rodrigo
Good Tags
it was very nice and the staff is the best.
Bad Tags
The valet took an hour to park or get our car. We got food and it was cold by the time we got to our room.
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Hotel is great. It’s a Marriott chain hotel, so we know they have standards.
Bad Tags
Guests drunk in the pool, making a scene. Most guests look like gang members. Never staying here again.
Stay Details
Date Of Stay: June, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor