Reviews

Authentic Guest Reviews Luxe Hotel Sunset Blvd

Total Traveler Rating

Total Traveler Rating
4/5


Based on 265 Reviews
Kelsey
Thank you for a great...
Good Tags
The service from the staff was impeccable! Rooms very clean and comfortable. Lovely pool area! Would definitely recommend using the valet service, that was great! Fantastic location, and felt completely safe. All in all an amazing stay at Luxe!
Bad Tags
There was nothing to fault
Stay Details
Date Of Stay: September, 2022
Trip Type: with friends
Reviews Rating: Exceptional
Madhvi
We have stayed here before...
Good Tags
Location closer to UCLA.
Bad Tags
Cleanliness, unable to fulfill any housekeeping requests or service call.
Stay Details
Date Of Stay: September, 2022
Trip Type: family with young children
Reviews Rating: Disappointing
Riley
Loud, no sleep.
Good Tags
Location is nice
Bad Tags
Insanely loud, didn’t get a minute of sleep after a long wedding day. Loud staff and hallways and doors that don’t block any noise. Very refreshing after spending money to have a relaxing night
Stay Details
Date Of Stay: September, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Kiana
Exceptional
Stay Details
Date Of Stay: September, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
David
Exceptional
Good Tags
Loved the place. Great ambiance and the staff were all very helpful.
Stay Details
Date Of Stay: September, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Daniel
Very good
Stay Details
Date Of Stay: September, 2022
Trip Type: with friends
Reviews Rating: Very Good
Stephanie
Superb
Stay Details
Date Of Stay: September, 2022
Trip Type: solo traveller
Reviews Rating: Wonderful
Andres
Exceptional
Stay Details
Date Of Stay: September, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Robertson
Will definetely stay again!
Good Tags
Right next to UCLA. Staff went above and beyond. Food was superb.
Bad Tags
Parking
Stay Details
Date Of Stay: September, 2022
Trip Type: family with young children
Reviews Rating: Wonderful
Lisa
Very good
Stay Details
Date Of Stay: September, 2022
Trip Type: family with young children
Reviews Rating: Very Good
Eleanor
average
Good Tags
location
Bad Tags
our room get cleaned in 3 days, no clean towels, no water… rang 3 times to ask and said they’d bring us clean towels and water and never did.. it took the third call to receive some! Very pointless valet parking!
Stay Details
Date Of Stay: September, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Fatima
Cool LA experience!
Good Tags
Interesting design and amazingly large room with the coolest bed ever. nice faculties and good food. Helpful staff. good location near the Westside.
Bad Tags
Room was a bit dated and could be freshened up with new carpeting, paint, etc.
Stay Details
Date Of Stay: August, 2022
Trip Type: young couple
Reviews Rating: Good
Shing-yang
Superb
Stay Details
Date Of Stay: August, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Elina
uncomfortable, inhospitable, ruined my time...
Good Tags
Location was easy access to many places if you had a car otherwise its on the freeway pretty much and cannot walk anywhere.
Bad Tags
Checking in was a nightmare. Front desk staff were in- experienced and non-communicative for lack of a worse word.We were traveling for 25 all the way from the Mediterranean and they couldn’t get there act together to allocate our rooms in a timely and cordial manner. when we finally got to our rooms phones weren’t working and maintenance spent 1.5 hours trying to fix them when all we wanted to do after 25 hours traveling was shower and rest. Hotel is very very dirty in all areas (see pictures). Carpets are filthy throughout and especially in rooms. make sure you have flip flops as no hotel slippers available. My husband got worts on his feet for the first time in his life at 48 from walking barefoot on their filthy carpet. Housekeeping is terrible. Most days they just don’t do your room for bo reason at all. When they do its a very mediocre job. They talk loudly in Spanish in the corridors from early in the morning and don’t speak a word of English. A-la-carte breakfast is good, a little pricy and limited in choice but no other options available nearby anyway so your stuck with it. Hotel overall has a fantastic set up but is run down and very poorly managed. Bathrooms are very old and are in serious need of an upgrade. The Management is rude and promise to compensate you and then don’t. Bernadette and Natalie you know who you are! I had stayed at the Luxe Hotel on Rodeo twice before and had a wonderful experience and thought the same would be the case for here but instead it was the exact opposite. I would never stay here again and would NOT recommend to anyone stay here.
Stay Details
Date Of Stay: August, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Myra
Good
Good Tags
The hotel was nice.
Bad Tags
The room smelled like dog urine.
Stay Details
Date Of Stay: August, 2022
Trip Type: review category business travellers
Reviews Rating: Good
Elina
WOULD NEVER STAY HERE AGAIN...
Good Tags
location was ok. easy access to many areas. food was good but limited choices.
Bad Tags
DIRTY! Carpets were just pure filth. Housekeeping did not have any proper training. Mostly just forgot to clean our room and when they did very poor job. Front desk staff MUST go back to hospitality school. Rude, non- communicative, they promise one thing and do another or just don’t do anything at all. Phones in the room could only dial front dest. Could not dial room service, housekeeping etc. Probably cause they don’t speak English. Very poor customer service. Most staff are Hispanic with very little knowledge of English or proper etiquette. Spoke incredibly loudly in the corridors each morning. Property feels run down. Bathrooms need a serious upgrade. Carpeting needs immediate removal, its filthy. Garden had no privacy and the next room could just walk by and see you. Garden furniture were dirty and could not be used. Every morning at 9:00 they had yoga classes scheduled in our garden and was noisy. Was not warned about this. Overall the worst experience I have ever had in a hotel. Bernadette one of the managers was incredibly rude, stern and had zero communication skills. Natalie the other manager was more pleasant and communicative. DO NOT STAY HERE! I repeat DO NOT STAY HERE!
Stay Details
Date Of Stay: August, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Mark
Awful
Good Tags
Not much
Bad Tags
Being unable to sleep due to noise. Had to change rooms after the first night due to noise from wedding guests leaving the venue as our ground floor room faced the hotel drive way. Lack of room housekeeping actually had to make our own bed. Lack of any information in the hotel for tourists. The pool is about a 500 meter walk up a very steep hill out of the hotel ground. Couldn’t find the gym. Yoga?? To say we were disappointed with this hotel is an understatement
Stay Details
Date Of Stay: August, 2022
Trip Type: young couple
Reviews Rating: Poor
Joseph
Very poor
Good Tags
large rooms
Bad Tags
converted apartment building. sound travels everywhere. you can hear every single sound at all hours of the night. they wanted to charge $250 per fee but did not post rates. carpet in rooms were damp. amenities like gym pool are at sister hotel up the ramp which you need a golf cart to drive you up - but they are few and far between. waited 20+ minutes for them to come pick you up. very inconvenient. location is near 405 freeway so constant noise from all the cars
Stay Details
Date Of Stay: August, 2022
Trip Type: review category business travellers
Reviews Rating: Poor
Anonymous
It was a place to...
Good Tags
They was great!
Bad Tags
The room I stayed in was very dusty, the shower needed to be cleaned thoroughly and was not. Very very dusty and outdated, although I did see how they put a couple pieces of new furniture in the room, compared to other rooms I came across.
Stay Details
Date Of Stay: August, 2022
Trip Type: family with young children
Reviews Rating: Disappointing
Jaquez
I would return again.
Good Tags
the property is in a convenient location and clean.
Bad Tags
the bathroom sink faucet was very loose and not working properly when we arrived, and then broke right off. I also requested a couple of extra pillows that were never delivered.
Stay Details
Date Of Stay: August, 2022
Trip Type: family with young children
Reviews Rating: Very Good
Enrica
Very good
Good Tags
Nice big bedroom with all the amenities. Very comfortable bed and nice swimming pool area.
Bad Tags
the structure welcomes pets but they should also manage the pets barking in the middle of the nights. Rooms should be better soundproofed
Stay Details
Date Of Stay: August, 2022
Trip Type: young couple
Reviews Rating: Very Good
Matthew
Exceptional
Stay Details
Date Of Stay: August, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Anonymous
this facility charge too much...
Good Tags
the location
Bad Tags
no hot water in the am and the carpet was old and smelly
Stay Details
Date Of Stay: August, 2022
Trip Type: young couple
Reviews Rating: Disappointing
Nancy
Pleasant staff, Excellent location
Good Tags
location, staff, breakfast
Bad Tags
Room hadn’t been properly cleaned in between guests. dinner and lunch are the same menu and for a long time stay could become tedious. Patio furniture is a couple of plastic chairs with no table.
Stay Details
Date Of Stay: August, 2022
Trip Type: solo traveller
Reviews Rating: Good
Giulia
Pleasant
Good Tags
the common areas and outdoor including pool and gym facilities are beautiful
Bad Tags
we were given a Vista suite as an upgrade, but although spacious the room was not really an upgrade: the air was really stale and muddy, with a bad smell of wet dog, and the windows couldn’t be opened. Also, we were woken up by cleaning service who knocked on the door at 8am when our checkout wasn’t until 12pm.
Stay Details
Date Of Stay: August, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Carrie
Exceptional
Good Tags
spacious room, nice breakfast in the restaurant
Stay Details
Date Of Stay: August, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Sara
Very good
Stay Details
Date Of Stay: July, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Anna
Exceptional
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Anna
Exceptional
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Almosaibeeh
Superb
Stay Details
Date Of Stay: July, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Carter
Cute exterior and lobbby, crap...
Good Tags
the property was in a great location. the staff also made the experience better.
Bad Tags
the rooms did not look like the photos and the hotel rooms were outdated and unpleasant. the landscaper also used his blower everyday.
Stay Details
Date Of Stay: July, 2022
Trip Type: young couple
Reviews Rating: Disappointing
Aslam
Not up to expectations
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Fair
Anonymous
very unique from other hotels...
Good Tags
very unique from other hotels.
Stay Details
Date Of Stay: July, 2022
Trip Type: with friends
Reviews Rating: Exceptional
Rohan
Bad
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Paula
Nice sleep
Good Tags
We loved the size of the room and the beds. They are super comfortable . Nice stay
Stay Details
Date Of Stay: July, 2022
Trip Type: group
Reviews Rating: Fair
Katarzyna
Really great hotel for LA...
Good Tags
Great hotel in a great location- close to Beverly Hills etc. Pool available till late hours.
Stay Details
Date Of Stay: July, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Kristen
Very good
Stay Details
Date Of Stay: July, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Herbert
Superb
Stay Details
Date Of Stay: July, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Anonymous
Good
Stay Details
Date Of Stay: July, 2022
Trip Type: with friends
Reviews Rating: Good
Murat
Exceptional
Stay Details
Date Of Stay: July, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Vicky
Exceptional
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Steffan
Exceptional
Stay Details
Date Of Stay: July, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Ajit
Good
Stay Details
Date Of Stay: July, 2022
Trip Type: young couple
Reviews Rating: Good
Ahmad
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Andrea
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Very Good
Yashika
Was an okay stay, ideal...
Good Tags
Ideal location and clean hotel.
Bad Tags
The pillows were too thick to sleep on. Asked for a softer/thinner pillow but didn't end up getting one. Also asked for more toileteries and didn't get them either. Housekeeping overall was quite poor. Also whilst we stayed the pool was undergoing maintenance which was a shame as I didn't get a chance to use it during our stay or get compensated for it.
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Good
Josie
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Jan
Fine, not great, but fine.
Good Tags
Check-in, valet, etc. all accommodating.
Bad Tags
I was very disappointed that the pool was not open when we arrived. It was the main reason we came early on Saturday. VERY upset when a wedding celebration was blasting outside our window. The staff accommodated us by moving us to another room. The restaurant needs to invest in decent dinner knives. Butter knives don't make it. Ridiculous charge for parking. $47.00.
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Good
La
dirty rooms, felt unsafe for...
Good Tags
nothing.
Bad Tags
everything.
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Very Poor
Dan
Passable
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Fair
Nicola
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Soo
Disappointing
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Disappointing
Eric
not as overpriced as most...
Good Tags
nice large rooms and well located for visiting family on west side
Bad Tags
no daily housekeeping and seemed understaffed for cleaning (but plenty of parking valets)
Stay Details
Date Of Stay: June, 2022
Trip Type: group
Reviews Rating: Pleasant
Matteo
Nice stay in west LA
Good Tags
Very convenient location, facilities are nice and breakfast very good (though it was not included in our reservation). I would stay there again.
Bad Tags
I think it’s a little overpriced.
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Dawnwtv
Good location and a fairly...
Good Tags
Great location if you want to go to Malibu, Pacific Palisades, Topanga etc. very conscientious right off the freeway.
Bad Tags
This property is older and needs some TLC but I have to stay the staff was very responsive to the feedback. The carpets need cleaning and just attention to detail would help this hotel really shine. The parking was ridiculous since it is on property and although LA tends to be high for overnight parking this hotel had the most expensive one I had ever seen, even above the most luxurious in town!
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Kaila
Poor
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Poor
Astrid
Good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Good
Amar
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Alex
Superb
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Jyotsana
Good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Good
Qing
Superb
Good Tags
Location is very good.
Bad Tags
It is mandatory to valet.
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Wonderful
Ronald
Bad
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Rimma
Your stay really depends on...
Good Tags
After my first night at the hotel I was ready to give them 1 star and write a very bad review. The first room we got was absolutely horrible - it had no carpet on the floor, was not cozy, and was absolutely zero soundproof! There was no carpet in a hallway, so we could hear every single step and noise outside of the room! In addition to that there were different events at the restaurant (which is right next door) and it was extremely loud!!! But next day the staff was very kind and moved us to another building, which is all the way up the hill. And then our paradise vacation finally has started!! The same hotel, but totally different experience! We got an amazing cozy room with carpet (and carpet was in a hallway too, which made it more soundproof), with beautiful outdoor patio, few steps away from the pool. Super peaceful and quiet area, we were enjoying the birds singing every morning! The gym was in the building too, which was very convenient. Daily cleaning service, free bottles of water, coffee machine in the room, tasty food, comfy beds, amazing pool, great service - everything was just perfect! So I give 10 stars to the building “up the hill”, and 1 star to the “main building”. The staff was very helpful, so I give them 10 stars too!
Bad Tags
Rooms in the main buildings, especially on the first floor. Location is ok, but you can’t really walk anywhere.
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Wonderful
Talar
great stay and great location
Good Tags
clean , good service, nice restaurant
Bad Tags
nothing
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Anastasia
Pleasant
Stay Details
Date Of Stay: June, 2022
Trip Type: review category business travellers
Reviews Rating: Pleasant
Jennifer
Very good
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Very Good
Elecia
Pleasant
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Hannah
Great location, really helpful staff,...
Good Tags
Great location and facilities - room was very big
Bad Tags
The food order via app wasn’t being received by the kitchen so some tech issues - would advise calling through to reception or checking this is fixed
Stay Details
Date Of Stay: June, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Rowell
Great Value
Good Tags
Like a resort for a budget. Super cute and relaxing. Open air restaurant / bar. Nice pool with comfortable seating and great service. Highly recommend!
Bad Tags
The wifi was not reliable.
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Very Good
Martha
Exceptional
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Michelle
Disappointing - be sure to...
Good Tags
The rooms were so large I really loved it, the gym was also fantastic.
Bad Tags
I'd stayed at The Luxe On Rodeo many times and LOOOOVED it...but it's now closed. I'd hoped the same vibe would be alive and well at this one but sadly not. The guy who met me at reception wasn't overly friendly an without really seeking my opinion put the up the back of the property (the property is in 2 sections). I got to the room and didn't like it....the outside balcony was filthy and the table and chairs were putrid....very disappointing. I also didn't like being so far away from the bar and restaurant and the fact I'd have to ask for the golf cart to bring me up and back so I requested a different room in the section close to the restaurant etc. It was much better, cleaner, better cared for. This hotel wasn't bad but compared to Rodeo it was a poor second. I won't be back.
Stay Details
Date Of Stay: June, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Naheit
Very bad experience
Bad Tags
At the reception we were met by an employee here name is Sacha,she was very rude when I told her that the deposit is high,she said if pay or go. she doesn’t know how to smile for visitors I met her again when we fund the entrance is broken,she didn’t apologize for this issue. Something else the water sink very week. Also the toothbrushes were not in my room while they are in the rest of the rooms
Stay Details
Date Of Stay: May, 2022
Trip Type: with friends
Reviews Rating: Very Poor
Olivier
Nice location, but would try...
Good Tags
generally speaking nice common areas
Bad Tags
most importantly, significantly overpriced for the service (old room, very very noisy (organised party until 1:30am, indirect access to most facilities as they are located in a seperate building, staff wasn’t helpful / friendly for the price range)
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Disappointing
Kathleen
Hotel near Getty Museum.
Good Tags
Access to freeway and Getty Museum.
Bad Tags
Parking was expensive and bathroom was very dark-coffee brown paint.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Good
Donna
Luxury in LA
Good Tags
Warm welcoming staff
Bad Tags
Parking charges
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Doreen
Disappointing- would not return
Good Tags
Some of the ground staff and front desk were friendly. Big Bed
Bad Tags
Very Poor management. Gave me my final bill before I left and then the day after I left management charged an extra night despite the management agreeing I could cancel the last night as it was in line with their cancellation policy. They then lied and said I cancelled the same day and not the 2 days prior as I requested this via email prior to check-in and also at check-in. They then removed the original final billing on the Booking.com system to hide what they did only leaving the higher invoice which was over $200 more. Currently trying to get my phone fixed to prove they agreed to me cancelling the last night as they are trying to hide and deny what they did. As a travel agent who has travelled to many hotels around the word this is highly disappointing and shocking by this establishment. $40 self parking was a bit high Kitchen staff were slow with the meal I ordered at the restaurant, especially as it was an order for one. The facilities are ok, but the room was a 3 star and not a 4 star
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Disappointing
Vicky
very clean and relax stay...
Good Tags
location is very convenient
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Christopher
Comfortable hotel would highly recommend.
Good Tags
Big room, excellent option on the TV, Fantastic pool, restaurant, tennis courts. Very quiet and very reasonable for the quality of the hotel
Bad Tags
Little bit out of the city and not really walking distance to anywhere but Ubers are everywhere so no big deal. The Chromecast wouldn't work for me but that could have been my fault
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Jennifer
Exceptional
Good Tags
lots of things to do. pool, tennis, Pilates. did not like the idea room change when I booked another night. the second room wasn’t as nice.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Craig
Okay if you like the...
Good Tags
The hotel was pretty secluded even though it was in the middle of an extremely busy city.
Bad Tags
This hotel only offers valet parking. That's not really my thing. Also, when I booked the room it did not say valet parking only. They charge for this service too. Again, it was not mentioned prior to my arrival. I had to locate and/or wait for valet everytime.
Stay Details
Date Of Stay: May, 2022
Trip Type: solo traveller
Reviews Rating: Good
Kerry
Pleasant
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Pleasant
Lisa
Pleasant
Stay Details
Date Of Stay: May, 2022
Trip Type: with friends
Reviews Rating: Pleasant
Andranik
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Anonymous
Pleasant
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Kevin
Poor
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Poor
Felix
Pleasant
Stay Details
Date Of Stay: May, 2022
Trip Type: family with young children
Reviews Rating: Pleasant
Hamdan
Very good
Stay Details
Date Of Stay: May, 2022
Trip Type: group
Reviews Rating: Very Good
Chris
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Philip
Nice place in a good...
Good Tags
Location, ambience
Bad Tags
Feels a little down at the heels, after a long period dealing with the COVID pandemic, I suspect. Also, no service by housekeeping during a 3 day stay, unless specifically requested.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Roberto
Very good
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Ismail
Bad
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Adriana
I hope the property can...
Good Tags
close to my conference.
Bad Tags
I use to stay here before and was very disappointed at the lack of service. I understand COVID hurt everyone but the cost is to high for the limitation of Sevices.
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Fair
Whitney
Disappointing
Good Tags
That they gave me a refund
Bad Tags
Their system was down so anytime I wanted to leave my room I had to get an employee to let me back in my room. My room smelled like weed, it was dark, the carpet was stained and I could hear the people walking in the room above mine. The front desk employees seemed stressed and were not differing any sort of compensation for their system being down. In general the buildings feel like they need to renovated. I got a full refund which was the only thing I really appreciated
Stay Details
Date Of Stay: May, 2022
Trip Type: review category business travellers
Reviews Rating: Disappointing
Helen
Superb
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Tania
Great location, dated rooms, service...
Good Tags
we loved the location, the property was nice and tranquil and our room location being in the second building next to pool was ideal!
Bad Tags
our room was never cleaned, even after many attempts and calls to the front desk! I had to call 4 times the last day just to get toilet paper and clean towels which came late afternoon when we were checking out the next day. Also having to pay 47$ usd to park a car at the hotel is extreme and no where on reservations or hotel site says it a mandatory fee. That was a surprise when checking in.
Stay Details
Date Of Stay: April, 2022
Trip Type: family with young children
Reviews Rating: Pleasant
Vayu
Nice area, nice pool, worn...
Good Tags
Nice pool area. Spacious room.
Bad Tags
Pillow smelled like urine, room smelled, under staffed, grounds seemed to need maintenance and uplift.
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Kellie
It was fine. Overpriced for...
Good Tags
The size of the room and the tub.
Bad Tags
Rooms outdated and one of the ladies at the front desk was rude.
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Fair
Christine
great location but extremely overpriced
Good Tags
spacious room, clean, nice little restaurant with very good service, huge bathroom, amazing water pressure in shower, room on 1st floor was convenient
Bad Tags
overpriced!!! valet parking - wasn’t necessary given they parked my rental car outside the front entrance & I was only there for 1 night /$47 to park is ridiculous, front desk took a long time to check me in & room wasn’t ready, hallway had no carpet outside our room making it loud every time someone walked by our room, door lock/handle on outside of our room was loose & no one fixed it.
Stay Details
Date Of Stay: April, 2022
Trip Type: family with young children
Reviews Rating: Good
Kaveh
don’t waste your money to...
Good Tags
only location . the rest was awful.
Bad Tags
short staffed front desk . only one person trying to manage the whole check in - check out all incoming calls - requests . there was always a long cue waiting . rooms are old not renovated for decades I believe . dirty and unclean . car park is V. only meaning no priorities for guests . only one person was getting services for the restaurant and often to even see someone you had to wait for a long time ! on arrival they double charge you saying half of it is deposit and will be returned to you after you leave . they have not returned it at yet ! no buffet breakfast or any resting facilities! the interesting thing is there is no point of contact or costumer service contact from company to complain about all issues on their website. I will never stay there ever !
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Very Poor
Elecia
Passable
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Fair
Scott
Good
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Good
Oren
Superb
Stay Details
Date Of Stay: April, 2022
Trip Type: family with young children
Reviews Rating: Wonderful
Anonymous
Superb
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Frank
Very good
Stay Details
Date Of Stay: April, 2022
Trip Type: group
Reviews Rating: Very Good
Katherina
nice hotel but room was...
Stay Details
Date Of Stay: April, 2022
Trip Type: family with young children
Reviews Rating: Good
Jeff
Luxe Hotel Los Angeles.
Good Tags
The Luxe hotel is a little oasis in Los Angeles. It is near the motorway which is convenient for travel but it is not intrusive. It is a short drive to some local restaurants and not much further to get to Santa Monica. My family loved it. The rooms are quite large and very comfortable.
Bad Tags
Nothing.
Stay Details
Date Of Stay: April, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Uwe
Exceptional
Stay Details
Date Of Stay: April, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Anonymous
disappointed
Good Tags
the location and the pictures on the web page
Bad Tags
they didn’t have a gym as they show in the webpage. service in the front desk was really bad. the parking outside the hotel has a charge of 45 dollars the night but nobody tell you. they do a hold of 500 dollars in your card when you arrive. the quality in general is not good. not coming back
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Very Poor
Stacy
Comfortable stay at a chic...
Good Tags
The hotel was very chic and “LA” but everyone there was very down to earth, friendly, and made us feel very welcome upon driving up to the front entrance. They had valet parking service and were quick and accommodating (we had to leave for dinner less than an hour after we arrived, and they asked what our plans were and made our car super accessible!). The lobby was gorgeous, and we really enjoyed the fixtures and finishings, and the artwork on all of the walls was beautiful. The room at self was beautiful, though we felt it was actually a little bit too large (not really a complaint!), and that the bathroom was a little bit small. Plenty of storage, and counter space, but narrow for two people to maneuver. The towels were lovely, and the shower was very nice! The beds were comfortable, and the comforters were, well, comfortable! We really appreciated how close to the highways and to our main attraction, The Getty, this property is situated.
Bad Tags
More pillow options. Other than that, no complaints!
Stay Details
Date Of Stay: April, 2022
Trip Type: family with young children
Reviews Rating: Wonderful
Gábor
A+
Good Tags
Everything was good, good location, comfortable bed, good breakfast, good pool
Bad Tags
I personally dont like valet parking (and expensive)
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Wonderful
Wendy
Bad service
Good Tags
I like the room and the location. But the staff were not friendly or helpful.
Bad Tags
I didnt like how the valet never gave me my car, you couldnt park yourself but in my situation i was my own valet. And everytime i left and came back to my room they always stopped me and asked was i a guest? Meanwhile other people around me was not getting stopped and they were defiantly being helped.
Stay Details
Date Of Stay: April, 2022
Trip Type: review category business travellers
Reviews Rating: Fair
Tricia
Exceptional
Stay Details
Date Of Stay: April, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Roberto
Very good
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Very Good
Kannan
Good
Bad Tags
A different guest charged $200 of drink to our room and it was impossible to contact the hotel to get that looked into and removed. Althought the stay was pleasant, the difficulty in getting the issue resolved left a sour taste in our mouths and we would avoid visiting again.
Stay Details
Date Of Stay: March, 2022
Trip Type: group
Reviews Rating: Good
David
Just fine
Good Tags
Stayed before and just as good - excellent breakfasts, esy to get Uber or Lyft to get around.
Stay Details
Date Of Stay: March, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
David
Very good
Stay Details
Date Of Stay: March, 2022
Trip Type: young couple
Reviews Rating: Very Good
Dillon
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Melinda
Luxury and excellent staff.
Good Tags
This Hotel is fabulous in every way. It always exceeds my expectations when I stay here. The rooms are luxurious, friendly staff who are professional and very nice to all their guests. I love this hotel and can’t wait for my next trip to LA! Thank you.
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Boris
Superb
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Jennifer
Good value for the westside.
Good Tags
The 'junior suite' was huge and definitely large enough for our family of 3. The bed was comfortable and the water pressure and temperature in the shower was amazing.
Bad Tags
The concrete floors in the hallway outside of our room carried and reverberated sound. Housekeeping didn't come one day for no apparent reason and our room was not ready when we arrived at 5pm on check-in day.
Stay Details
Date Of Stay: March, 2022
Trip Type: family with young children
Reviews Rating: Good
Billy
Superb
Stay Details
Date Of Stay: March, 2022
Trip Type: review category business travellers
Reviews Rating: Wonderful
Ken
Very good
Stay Details
Date Of Stay: March, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Jay
Exceptional
Stay Details
Date Of Stay: March, 2022
Trip Type: with friends
Reviews Rating: Exceptional
Jaclyn
Exceptional
Stay Details
Date Of Stay: February, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Mario
Great stay!
Stay Details
Date Of Stay: February, 2022
Trip Type: family with young children
Reviews Rating: Wonderful
Trina
I will return.
Good Tags
Staff was so friendly and accommodating.
Bad Tags
I wish there was a quite place to work, like an actual business center. I was able to sit in the bar area but people were loud.
Stay Details
Date Of Stay: February, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Marvin
Exceptional
Good Tags
Staff, food at restaurant
Bad Tags
Pricey, especially daily vehicle parking charge.
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Exceptional
David
it was over price but...
Good Tags
bad client relationships
Bad Tags
management
Stay Details
Date Of Stay: February, 2022
Trip Type: solo traveller
Reviews Rating: Fair
John
Passable
Bad Tags
The Room was weird as if it was in the process of being remodeled. There was no additional seating besides the bed and an unfinished kitchenette
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Fair
Fahad
المواقف مقابل مبلغ مالي
Good Tags
Room size is excellent for the price. The place is very quiet. Integrated resort. Hotel staff are very cheerful, welcoming and polite
Bad Tags
Paid parking for $47 per night, a very high amount that must be made for free parking for guests. The hotel is divided into two parts, an upper section and a section containing the reception, cafe, restaurants and services.
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Very Good
Anonymous
Exceptional
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Shuheng
Exceptional
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Cheyenne
Lovely stay with great customer...
Good Tags
Location was great. centrally located. Beautiful property.
Bad Tags
valet is too expensive
Stay Details
Date Of Stay: February, 2022
Trip Type: review category business travellers
Reviews Rating: Exceptional
Tanisha
nice place
Good Tags
the area
Bad Tags
the view
Stay Details
Date Of Stay: February, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Greg
Exceptional
Stay Details
Date Of Stay: January, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Wael
Exceptional
Stay Details
Date Of Stay: January, 2022
Trip Type: young couple
Reviews Rating: Exceptional
Alejandro
Awesome
Good Tags
Luxe Hotel is unique in every way. At once very accessible, with easy access to 405 fwy, and a peaceful oasis.
Bad Tags
No steam room? really??
Stay Details
Date Of Stay: January, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Anonymous
Very good
Stay Details
Date Of Stay: January, 2022
Trip Type: solo traveller
Reviews Rating: Very Good
Alisha
Pleasant
Bad Tags
very cold rooms and floors
Stay Details
Date Of Stay: January, 2022
Trip Type: young couple
Reviews Rating: Pleasant
Abdulrahman
Passable
Stay Details
Date Of Stay: December, 2021
Trip Type: family with young children
Reviews Rating: Fair
Nadine
Superb
Stay Details
Date Of Stay: December, 2021
Trip Type: with friends
Reviews Rating: Wonderful
Diaz
Would stay again if placed...
Good Tags
beautiful bed, bathrooms and restaurant is delicious
Bad Tags
Noise from freeway-windows could use double pane for noise. Light in balcony must be motion detection because it came on all night. PARKING-VERY EXPENSIVE at $47!
Stay Details
Date Of Stay: December, 2021
Trip Type: young couple
Reviews Rating: Good
Cynthia
Exceptional
Stay Details
Date Of Stay: December, 2021
Trip Type: family with young children
Reviews Rating: Exceptional
Paria
Superb
Good Tags
Great room service, nice staff, lovely and clean room! Enjoyable for a staycation. Hallway can get a little Loud.
Stay Details
Date Of Stay: December, 2021
Trip Type: young couple
Reviews Rating: Wonderful
Anna
Very good
Good Tags
comfort location
Bad Tags
coffee machine didn’t work, lights / lamp not working , did not have enough towels ; bars closed
Stay Details
Date Of Stay: December, 2021
Trip Type: with friends
Reviews Rating: Very Good
Trudy
it was a brief stay...
Good Tags
location, style, service
Bad Tags
nothing
Stay Details
Date Of Stay: December, 2021
Trip Type: with friends
Reviews Rating: Wonderful
Maqwar
they was unhelpful
Good Tags
the room was clean and comfortable
Bad Tags
actually the room in the photo was with balcony but we didn’t get it we asked help to heat my child food but they said we have to pay for that we used to park our car in the side of the hotel not in the parking but they let us pay for the parking
Stay Details
Date Of Stay: November, 2021
Trip Type: family with young children
Reviews Rating: Good
Aliaksei
Good
Good Tags
somewhere renovation required
Stay Details
Date Of Stay: November, 2021
Trip Type: young couple
Reviews Rating: Good
Suzanne
Passable
Stay Details
Date Of Stay: November, 2021
Trip Type: review category business travellers
Reviews Rating: Fair
Jenny
Really enjoyed our stay. Will...
Good Tags
Rooms great for families - big queen bed plus bunks. Nice pool. Easy location to get everywhere in LA.
Bad Tags
Enforced valet parking is a bit annoying - it would be so easy to park yourself in the car park but always have to wait for a valet to get the car. In house restaurant is quite pricey for what it is. We paid around $240 for four pasta dishes, one starter and a bottle of wine.
Stay Details
Date Of Stay: November, 2021
Trip Type: family with young children
Reviews Rating: Wonderful
Darsie
a very positive experience.
Good Tags
Staff went above and beyond. Bed was so comfortable, I ordered one for myself.
Bad Tags
Cost of parking noise from nearby freeway
Stay Details
Date Of Stay: November, 2021
Trip Type: solo traveller
Reviews Rating: Exceptional
Shatoya
Overall my stay was great....
Good Tags
Rooms were spacious and bed was very comfortable.
Bad Tags
Receptionist for check was very rude. She treated me like I was an inconvenience due to interrupting her phone call she was on. Ana did a great job following up and addressing my concerns.
Stay Details
Date Of Stay: October, 2021
Trip Type: solo traveller
Reviews Rating: Very Good
Muataz
Good
Stay Details
Date Of Stay: October, 2021
Trip Type: family with young children
Reviews Rating: Good
Marjan
It was a great experience.
Good Tags
We arrived early. Instead of paying extra 100$ for an early checkin we checked in at 3:00 but we were given a nice suite.
Bad Tags
I wish the pool area had a hot tub.
Stay Details
Date Of Stay: October, 2021
Trip Type: group
Reviews Rating: Very Good
Anonymous
Superb
Stay Details
Date Of Stay: October, 2021
Trip Type: with friends
Reviews Rating: Wonderful
Anonymous
Bad
Stay Details
Date Of Stay: October, 2021
Trip Type: young couple
Reviews Rating: Very Poor
Jessica
Exceptional
Stay Details
Date Of Stay: September, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Boris
Very good
Good Tags
Excellent staff, trying to make you happy.
Bad Tags
Outdated rooms, price need to be adapted to the reality. Too much staff in valet area, each chase after with million questions, a bit annoying and not to the purpose.
Stay Details
Date Of Stay: September, 2021
Trip Type: young couple
Reviews Rating: Very Good
Tamara
Fine
Good Tags
Rooms were fine, beds were very comfortable, the staff was nice. everything was great and clean.
Bad Tags
The location is way too far of everything and there were no ubers
Stay Details
Date Of Stay: September, 2021
Trip Type: group
Reviews Rating: Fair
Quishyra
Exceptional
Stay Details
Date Of Stay: September, 2021
Trip Type: family with young children
Reviews Rating: Exceptional
Elena
Very good
Stay Details
Date Of Stay: September, 2021
Trip Type: review category business travellers
Reviews Rating: Very Good
Nazareth
Exceptional
Stay Details
Date Of Stay: September, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Alfonso
Bad
Good Tags
Nothing the shower didn't work that good neither
Bad Tags
My room was not ready at 3 1and they never called me that it was ready and music all night long couldn't sleep
Stay Details
Date Of Stay: September, 2021
Trip Type: family with young children
Reviews Rating: Very Poor
Pam
Surprising
Good Tags
Location, staff, pool.
Bad Tags
It need attention to windows(really dirty) cracks in the ceiling.
Stay Details
Date Of Stay: August, 2021
Trip Type: solo traveller
Reviews Rating: Wonderful
Scv
Very good
Stay Details
Date Of Stay: August, 2021
Trip Type: young couple
Reviews Rating: Very Good
B
Disappointed me on my Birthday!...
Good Tags
The outside of the grounds were very nice as well as the area where hotel is located.
Bad Tags
Room furniture, bed way to soft and hurt my back in the morning, overpriced for what you get, staff was slow, front desk was kind and welcoming . Upon arriving I was given a room with a patio door that did not open… so two workers had to come in my room with me despite the pandemic…one of them did not have their mask covering their nose the other one touched my remotes after I had already sanitized the whole room! It took them about 45 minutes to get the patio to open… So from the very start I felt like my birthday was being interrupted because I had plans of immediately getting in the shower and relaxing but instead I spent my first two hours getting things fixed and trying to air out the room after the workers left as a Covid precaution because one had a slight cough. Upon checking in I also requested slippers which never came so I had to call back downstairs two hours later and then wait another 20 minutes for them to come… I also had requested an extra robe and that never came so I just scratched it. The front desk staff was attentive and somewhat apologetic but it seems like there’s a communication problem between them and the other workers on the grounds.The Chromecast app built in their TVs I never got to work so I just ended up watching regular TV. When night falls the pool gets empty so I decided to go out for a swim but the lights inside of the pool were turned off so I called to the front desk ticket for someone to come cut the lights on and they never came. I did order room service and the turkey club tasted pretty good it was $17 for just the sandwich . Unfortunately , when I woke up to go to the bathroom around 3 AM I looked on the ceiling and saw a gigantic black spider which my husband climbed onto the bed and had to smash. (See photos) The hotel does text you to ask how your day is going and I communicated some of this to the on-site manager Anna and she was apologetic but I was only able to get a 1 PM late check out! $500 spent ! Nope never again
Stay Details
Date Of Stay: August, 2021
Trip Type: young couple
Reviews Rating: Poor
Jon
Exceptional
Stay Details
Date Of Stay: August, 2021
Trip Type: family with young children
Reviews Rating: Exceptional
Faye
Good
Stay Details
Date Of Stay: August, 2021
Trip Type: review category business travellers
Reviews Rating: Good
Anonymous
Exceptional
Stay Details
Date Of Stay: August, 2021
Trip Type: young couple
Reviews Rating: Exceptional
William
Passable
Stay Details
Date Of Stay: August, 2021
Trip Type: young couple
Reviews Rating: Fair
Kathryn
Minor drawbacks, would stay again
Good Tags
Room was good, I had a larger room in a junior suite. Overall a convenient location with kind staff and decent rooms
Bad Tags
Room was not ready more than 90 minutes after check in time. The bed I had was not so great, I told them to replace the mattress b/c it was clear it was in bad shape. Paper cups only in room, would've been nice to have wine glasses and a wine key. Room service was okay, just ordered breakfast. And a complaint for most cities, but parking was on the pricey side.
Stay Details
Date Of Stay: August, 2021
Trip Type: solo traveller
Reviews Rating: Good
Wynton
Exceptional
Stay Details
Date Of Stay: August, 2021
Trip Type: family with young children
Reviews Rating: Exceptional
Roberto
Very good
Stay Details
Date Of Stay: August, 2021
Trip Type: solo traveller
Reviews Rating: Very Good
Muhtarcan
Poor
Bad Tags
They gave me a connected room and there was family next door. They were super noisy and I can hear anything in my room because of door. They changed my room and put me first floor but hall was cross to check in desk. It was so loud and noisy. I really had terrible experience.
Stay Details
Date Of Stay: July, 2021
Trip Type: review category business travellers
Reviews Rating: Poor
Anonymous
Es perfecto!
Stay Details
Date Of Stay: July, 2021
Trip Type: review category business travellers
Reviews Rating: Exceptional
Aykut
Good
Good Tags
Pool area and room size.
Bad Tags
-Even if you choose self parking in the hotel area, it’s 42$(with tax) per day. It’s really expensive. -Most of the rooms are really dark and their bathroom’s are needs to be repaired. -Even if you hang their refresh card on the door, no one clean your room(they said it was because of covid but it didn’t make sense), you should call the front desk every day for cleaning or make a request by a QR code(we’ve tried this also but unfortunetely it didn’t work every time).
Stay Details
Date Of Stay: July, 2021
Trip Type: family with young children
Reviews Rating: Good
Melina
Very good
Stay Details
Date Of Stay: July, 2021
Trip Type: family with young children
Reviews Rating: Very Good
Joanna
Exceptional
Stay Details
Date Of Stay: July, 2021
Trip Type: solo traveller
Reviews Rating: Exceptional
Angela
Superb
Stay Details
Date Of Stay: July, 2021
Trip Type: solo traveller
Reviews Rating: Wonderful
Kristina
Superb
Stay Details
Date Of Stay: July, 2021
Trip Type: family with young children
Reviews Rating: Wonderful
Beatriz
Poor
Good Tags
Location
Bad Tags
Noise. Not clean
Stay Details
Date Of Stay: June, 2021
Trip Type: review category business travellers
Reviews Rating: Poor
Jamica
Exceptional
Stay Details
Date Of Stay: June, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Aurora
No response to complaints. Not...
Good Tags
I liked that the front desk girl was polite
Bad Tags
Went to the pool & they didn't have a chair for me. I had to sit on the cement, & my back hurt badly after that. That isn't luxury to me. The shower in our room was difficult to keep on & the iron didn't work. I paid for parking 39$ a night & there was almost not even a space for my car because they'd overbooked it so much. I won't stay there again
Stay Details
Date Of Stay: June, 2021
Trip Type: review category business travellers
Reviews Rating: Poor
Anonymous
Good
Stay Details
Date Of Stay: June, 2021
Trip Type: review category business travellers
Reviews Rating: Good
Robert
Very good
Stay Details
Date Of Stay: June, 2021
Trip Type: review category business travellers
Reviews Rating: Very Good
Atousa
Bad
Bad Tags
Service was not good. Stained carpet, ripped curtains, no refill on coffee and water, major water sound and could not sleep, ants all over the bathroom for two days even though it was reported. Paid for tennis court but not balls were delivered and lost time.
Stay Details
Date Of Stay: June, 2021
Trip Type: family with young children
Reviews Rating: Very Poor
Alan
ok place to stay.. you...
Stay Details
Date Of Stay: June, 2021
Trip Type: young couple
Reviews Rating: Very Good
Dede
Good
Good Tags
Great location huge room nice guests
Bad Tags
Had a balcony had outside bugs other wise very beautiful
Stay Details
Date Of Stay: June, 2021
Trip Type: young couple
Reviews Rating: Good
Ivey
Superb
Good Tags
Love the location rooms clean plenty’s of space
Bad Tags
Parking when busy
Stay Details
Date Of Stay: June, 2021
Trip Type: family with young children
Reviews Rating: Wonderful
Katherine
Rooms needed a little updating
Good Tags
Great food selection at the restaurant
Bad Tags
Rooms need updating, upholstered furniture in junior suite was stained.
Stay Details
Date Of Stay: June, 2021
Trip Type: young couple
Reviews Rating: Very Good
Michael
Incompetent staff. Our check in...
Bad Tags
Booked 3 suites. They tried to sneak in a downgrade and told me I'd have to pay extra for the room I booked and PREPAID FOR.
Stay Details
Date Of Stay: June, 2021
Trip Type: family with young children
Reviews Rating: Very Poor
Michael
Horrible. Stay away. Do not...
Good Tags
Staff is so incompetent. Took 4 hours (4pm-8pm) to get our rooms. Booked for my wedding. They made me miss my own rehearsal dinner trying to figure out the room situation. Interrupted my wedding photo shoot to ask me to help them figure out the room situation because the front desk guy marked the wrong room. Horrible horrible experience. Having spent $2,000 I expected some level of courtesy. Got none.
Bad Tags
Everything
Stay Details
Date Of Stay: June, 2021
Trip Type: group
Reviews Rating: Very Poor
Michelle
Exceptional
Good Tags
They had a heated pool
Bad Tags
Everything was perfect
Stay Details
Date Of Stay: May, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Joann
Lovely hotel that exceeded expectations
Good Tags
Room was very spacious and well appointed. Location was perfect for proximity to my daughter's apartment. Staff was attentive and welcoming.
Bad Tags
Only downside was having to cross the busy intersection to get access to sidewalks for running/walking. Not anything the hotel can do about that. Loved the area.
Stay Details
Date Of Stay: May, 2021
Trip Type: solo traveller
Reviews Rating: Exceptional
Saad
Excellent stay
Good Tags
The staff, hotel itself, large rooms, the pool, the food - everything was great! It was lovely
Stay Details
Date Of Stay: May, 2021
Trip Type: review category business travellers
Reviews Rating: Exceptional
Annessa
Good
Good Tags
Pool was great. Room with balcony was clean and nice. Beds were comfy.
Bad Tags
Room service fees and prices were a little outrageous but also expected in LA. Only other pit was we were initially given a room with no balcony, in the corner and it was dark, dreary and smelled a bit musty. I recommend balcony or patio room.
Stay Details
Date Of Stay: May, 2021
Trip Type: with friends
Reviews Rating: Good
Monique
Passable
Stay Details
Date Of Stay: May, 2021
Trip Type: family with young children
Reviews Rating: Fair
Christopher
I’m disappointed in myself for...
Good Tags
The room was clean and spacious.
Bad Tags
Some of the staff are undertrained, my check in experience was poor. $42/night for self parking is an insult. The rooms are showing their age.
Stay Details
Date Of Stay: May, 2021
Trip Type: solo traveller
Reviews Rating: Disappointing
Richard
Exceptional
Stay Details
Date Of Stay: May, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Clay
Exceptional
Stay Details
Date Of Stay: April, 2021
Trip Type: review category business travellers
Reviews Rating: Exceptional
Chris
Very good
Stay Details
Date Of Stay: April, 2021
Trip Type: with friends
Reviews Rating: Very Good
Salgado
Passable
Stay Details
Date Of Stay: April, 2021
Trip Type: young couple
Reviews Rating: Fair
Robertson
Exceptional
Stay Details
Date Of Stay: April, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Vincent
Superb
Stay Details
Date Of Stay: March, 2021
Trip Type: review category business travellers
Reviews Rating: Wonderful
Scott
Great l
Good Tags
I like the environment
Stay Details
Date Of Stay: March, 2021
Trip Type: review category business travellers
Reviews Rating: Exceptional
Kathleen
Indifferent not worth $$$
Good Tags
Its secluded and surrounded by lush gardens, the room was huge. Location pretty central and easy on/off highway.
Bad Tags
It was 2 buildings; lower building had staff & Restaurant. Upper building where i was had pool and gym but no staff! You had to drive up or down to use facilities. No vending machines and for a huge building one hidden ice machine we spent 25 min searching for. We registered 3 people they stocked the bar with one of everything i requested. It was a lot of money and not worth it at all ... COVID is not an excuse. Sad I stayed here.
Stay Details
Date Of Stay: March, 2021
Trip Type: family with young children
Reviews Rating: Pleasant
Porche
Exceptional
Stay Details
Date Of Stay: March, 2021
Trip Type: solo traveller
Reviews Rating: Exceptional
Tatianna
Passable
Stay Details
Date Of Stay: March, 2021
Trip Type: young couple
Reviews Rating: Fair
Tevin
Exceptional
Stay Details
Date Of Stay: March, 2021
Trip Type: review category business travellers
Reviews Rating: Exceptional
Ryan
Exceptional
Stay Details
Date Of Stay: February, 2021
Trip Type: group
Reviews Rating: Exceptional
Gabrielle
Very good
Good Tags
The property was secluded and quiet
Bad Tags
I requested a microwave at 8 pm and was assured that the microwave was on its way only to find out 2 1/2 hrs later it was not on the way nor was there a microwave available.
Stay Details
Date Of Stay: February, 2021
Trip Type: young couple
Reviews Rating: Very Good
Mohammed
Very good
Stay Details
Date Of Stay: February, 2021
Trip Type: family with young children
Reviews Rating: Very Good
Anonymous
Not Worth The Money! Looks...
Bad Tags
They ask for a $450 deposit. The parking is about $40 a night and the parking spaces are like the half size of a normal parking spot and there’s no guarantee that you’ll even have a decent parking spot because you might get blocked in by someone else. There were stains on my carpet, the handheld vanity mirror didn’t work, 2 plugs didn’t work and the cast feature on fb didn’t work. The shower had no decent cold setting so it was constantly too hot. There was no microwave in the room because you had to “request” a microwave and if you do then that’s an additional $20. Anything you really need you have to pay for in addition to your room rate and it’s not worth it at all. Don’t waste your money!!! It looks good on the outside but looks can be deceiving.
Stay Details
Date Of Stay: February, 2021
Trip Type: young couple
Reviews Rating: Very Poor
Ana
Exceptional
Stay Details
Date Of Stay: February, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Mike
Not much to complain about...
Good Tags
The look and feel of the hotel is modern and the location is very convenient but also quiet and safe.
Bad Tags
The parking situation was a little weird with the double parking lines
Stay Details
Date Of Stay: February, 2021
Trip Type: family with young children
Reviews Rating: Wonderful
Ramon
Exceptional
Stay Details
Date Of Stay: February, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Mary
Passable
Good Tags
Nice location. The swimming pool was pretty empty all the time so we enjoyed sunbathing. The staff on the 2nd day of our stay was very nice too.
Bad Tags
There were 2 weddings over the weekend so it was loud till midnight. Also, the wedding guests weren't wearing masks so we didn't feel safe at all. When we arrived, we weren't offered help with our luggage and one of the hotel's staff said "Whatsup?" to my husband.
Stay Details
Date Of Stay: February, 2021
Trip Type: young couple
Reviews Rating: Fair
Anonymous
Exceptional
Stay Details
Date Of Stay: January, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Kevin
Exceptional
Stay Details
Date Of Stay: December, 2020
Trip Type: review category business travellers
Reviews Rating: Exceptional
Yamilya
Exceptional
Stay Details
Date Of Stay: December, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Alina
Exceptional
Good Tags
Great service, very clean, good location. Every room has a bathtub, it was important for me. Definitely will stay here again
Stay Details
Date Of Stay: December, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Mashuri
Superb
Stay Details
Date Of Stay: December, 2020
Trip Type: review category business travellers
Reviews Rating: Wonderful
Anonymous
Exceptional
Stay Details
Date Of Stay: November, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Tonish
Exceptional
Stay Details
Date Of Stay: November, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Laurent
Very good
Stay Details
Date Of Stay: October, 2020
Trip Type: young couple
Reviews Rating: Very Good
Anonymous
Very good
Good Tags
Nice staff, nice location, spacious room and close to activities.
Bad Tags
Room service was over priced
Stay Details
Date Of Stay: October, 2020
Trip Type: with friends
Reviews Rating: Very Good
Patrick
Your Hotel has a great...
Good Tags
The location and the staff were the 2 best aspects I liked the most.
Bad Tags
THE BEDS ARE TERRIBLE, TOO SOFT TOO OLD A MAJOR DISAPPOINTMENT!!
Stay Details
Date Of Stay: October, 2020
Trip Type: family with young children
Reviews Rating: Pleasant
Anonymous
Friendly and courteous staff. Dated...
Good Tags
Location worked well for us, although it is right by the freeway and you could hear it. Staff were super friendly. Public areas well kept. Bedding was comfortable. Price is fair.
Bad Tags
Rooms were dated and in need of some renovation. Bathrooms showed their age. Very poor natural light in our room since it practically faced the hill (it did have some plants as a view).
Stay Details
Date Of Stay: October, 2020
Trip Type: family with young children
Reviews Rating: Good
Rebecca
Expect a lot more for...
Good Tags
It was private
Bad Tags
Small
Stay Details
Date Of Stay: October, 2020
Trip Type: with friends
Reviews Rating: Exceptional
Layth
Passable
Stay Details
Date Of Stay: September, 2020
Trip Type: with friends
Reviews Rating: Fair
Melissa
Exceptional
Stay Details
Date Of Stay: August, 2020
Trip Type: family with young children
Reviews Rating: Exceptional
Nidaja
Exceptional
Stay Details
Date Of Stay: August, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Anonymous
Superb
Stay Details
Date Of Stay: July, 2020
Trip Type: group
Reviews Rating: Wonderful
Marcia
Exceptional
Stay Details
Date Of Stay: March, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Ilham
Fabulous
Stay Details
Date Of Stay: February, 2020
Trip Type: review category business travellers
Reviews Rating: Excellent
Luca
Decent hotel on Sunset. No...
Good Tags
Large room
Bad Tags
pool far from main building. pool underwhelming. no jacuzzi. 40 bucks per day for valet, no other options.
Stay Details
Date Of Stay: February, 2020
Trip Type: family with young children
Reviews Rating: Pleasant
Matthew
Very good
Stay Details
Date Of Stay: February, 2020
Trip Type: family with young children
Reviews Rating: Very Good
Jani
Superb
Good Tags
Breakfast is really good and especially the staff at breakfast is great. This was our third time at the hotel and we really love the place. Bit expensive place, but worth of the money. Rooms are big and clean.
Stay Details
Date Of Stay: February, 2020
Trip Type: family with young children
Reviews Rating: Wonderful
Anonymous
Pleasant
Good Tags
Location
Bad Tags
Ver uncomfortable bouncy sagging bed
Stay Details
Date Of Stay: January, 2020
Trip Type: family with young children
Reviews Rating: Pleasant
J
Very good
Good Tags
The room is big and quiet
Bad Tags
After request they put a lamp for the sitting area, the room was still dark.
Stay Details
Date Of Stay: January, 2020
Trip Type: family with young children
Reviews Rating: Very Good
Rowan
Superb
Bad Tags
The beds were a bit to soft
Stay Details
Date Of Stay: January, 2020
Trip Type: family with young children
Reviews Rating: Wonderful
Chanel5
Nye
Good Tags
Very nice and clean. Well manicured and nice decor. Excellent service and took great care of our lil dog. Brought up a cute dog bowl and mat, so cute!
Bad Tags
No breakfast on New years day is my only comment and that wasnt that big of deal, my error for not planning thoroughly
Stay Details
Date Of Stay: January, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Shamsuddeen
Disappointing
Good Tags
I like the Location
Bad Tags
The Segmented areas, lack of electricity, poor heating, poor maintenance down time.
Stay Details
Date Of Stay: December, 2019
Trip Type: family with young children
Reviews Rating: Disappointing
Veronica
Fabulous
Good Tags
Very spacious room, nice ambience and great staff.
Bad Tags
The position, the area is beautiful but you have to have a car to go around.
Stay Details
Date Of Stay: December, 2019
Trip Type: family with young children
Reviews Rating: Excellent
Sally
Very good
Stay Details
Date Of Stay: December, 2019
Trip Type: young couple
Reviews Rating: Very Good
Mari
Passable
Stay Details
Date Of Stay: December, 2019
Trip Type: review category business travellers
Reviews Rating: Fair
Anonymous
Exceptional
Good Tags
It was peaceful
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Da
Exceptional
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional
Sarah
Huge rooms but seem a...
Good Tags
The standard room was huge! Peaceful location, just a short drive from the Getty My friend tells me the poolside rooms are bright and have a superb view
Bad Tags
The rooms next to the lobby are rather dark and gloomy - the floor length window opened up to the car park so not much privacy Generally the interiors look a little dated
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Good
Sherman
Good
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Good
Anonymous
A wonderful property with beautiful...
Good Tags
The pool area is wonderful! Beautiful grounds and a very relaxing atmosphere. Rooms are comfortable and roomy
Bad Tags
Parking is very expensive. Perhaps guests could get a cheaper rate if staying multiple nights
Stay Details
Date Of Stay: November, 2019
Trip Type: review category business travellers
Reviews Rating: Wonderful
Jeff
Exceptional
Good Tags
The rooms are very nice
Stay Details
Date Of Stay: November, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Wendy
Pleasant
Good Tags
It’s was in good location. Room was bit tired but clean. Beds were comfy but only double beds. Had coffee machine and fridge. Shower in bath was not great. Food was lovely in the restaurant and they were very child friendly great kids menu.
Bad Tags
Pool was at the top hotel. Rather small but fine. Separate shower would have better shower I bath with shower curtain. Did not expect that given the price per night.
Stay Details
Date Of Stay: November, 2019
Trip Type: family with young children
Reviews Rating: Pleasant
Anonymous
Exceptional
Good Tags
Nicely wooded despite inter city location
Stay Details
Date Of Stay: October, 2019
Trip Type: family with young children
Reviews Rating: Exceptional
Mitchell
The Noisiest Hotel ever
Good Tags
Very nice Staff, they are the best thing about the Hotel
Bad Tags
It was impossible to get any peace and quiet here, we moved rooms 3 times (and even upgraded) but the hotel is just badly built with the noisiest AC units on roof / paper thin walls that you can hear the people in the next rooms every sound / wedding parties arriving and shouting in the hallways at 6.30am with no care for other guests.
Stay Details
Date Of Stay: October, 2019
Trip Type: family with young children
Reviews Rating: Fair
Heike
Excellent for a family
Good Tags
Though originally a hotel very conveniently located and equipped for business people, our 9 year old son loved it, too. Very friendly staff, the heated pool, fantastic food for breakfast, super comfortable bed linen.
Stay Details
Date Of Stay: October, 2019
Trip Type: family with young children
Reviews Rating: Exceptional
Anonymous
Good
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Good
Mashail
Pleasant
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Pleasant
Ira
Perfect place in perfect location
Good Tags
Location
Bad Tags
TV was a bit small No slippers
Stay Details
Date Of Stay: October, 2019
Trip Type: with friends
Reviews Rating: Exceptional
Hassan
Superb
Good Tags
Staff are amazing and super friendly and helpful
Bad Tags
The fridge was hidden. I did not notice it until I am about to check out! My fault
Stay Details
Date Of Stay: October, 2019
Trip Type: family with young children
Reviews Rating: Wonderful
Rodger
Mixed feelings. It was a...
Good Tags
Rooms were very comfortable and large.
Bad Tags
Forced to pay for daily parking and using valet services, which took time if functions were on. We were surprised that for the money paid, the hotel had no "turning down of beds" in the evenings which should have included replenishing of fresh towels , and perhaps chocolates by bedside.
Stay Details
Date Of Stay: October, 2019
Trip Type: young couple
Reviews Rating: Pleasant
Silvana
Exceptional
Good Tags
Location
Bad Tags
Too expensive
Stay Details
Date Of Stay: October, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional
Niall
Very good
Stay Details
Date Of Stay: September, 2019
Trip Type: review category business travellers
Reviews Rating: Very Good
Tori
Superb
Good Tags
I mentioned the first night that the air conditioning was making a loud noise and I could not sleep. When I came back the second night I expected for it to have been fixed. Unfortunately, I had another night of no rest. The air conditioning unit was making a loud noise all night.
Stay Details
Date Of Stay: September, 2019
Trip Type: family with young children
Reviews Rating: Wonderful
Abdullah
Exceptional
Stay Details
Date Of Stay: September, 2019
Trip Type: review category business travellers
Reviews Rating: Exceptional