Reviews

Authentic Guest Reviews JW Marriott Los Angeles L.A. Live

Total Traveler Rating

Total Traveler Rating
4/5


Based on 14 Reviews
Verified Hotel Guest
Good Tags
The hotel looked nice, the staff was very accommodating and I liked how close it was to the Staples Center.
Bad Tags
The refrigerator in my room had open containers from the previous guests, there was a dirty towel in the bathroom and the hot water in the shower took approx. 5 minutes to really start heating up. The Illy café had a bland menu. The jacuzzi was lukewar
Stay Details
Date Of Stay: September, 2021
Trip Type: Family with Young Children
Reviews Rating: Good
John Daryl
Good Tags
The hotel is small.. also dont get fooled by the ritfz carlton tall building next to it. Its not oart of the hotel
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Jashawn
Bad Tags
Didn¿t know about the fees
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Natasha
Good Tags
Room was properly cleaned daily and the rooms are so quiet!!this hotel is perfectly located! Enjoyed the entire staff from the house Keeping , valet and front desk. I will be back.
Bad Tags
No! I enjoyed my stay completely
Stay Details
Date Of Stay: August, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The hotel was very clean. The cleaning staff was helpful and the valet staff all day were very helpful and friendly. The location downtown was convenient.
Bad Tags
During our 3 day stay, there was the smell of cannabis in the hallway or in an elevator each day.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff were quick and accommodating.
Bad Tags
Receiving my car from valet took about 40 mins.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The interior design & coffee shop were good!
Bad Tags
There wasn¿t any coffee cups in the room. Even a motel 6 supplies morning coffee.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Dentrey
Good Tags
The spa
Bad Tags
The fact that there was no continental breakfast for the expensive of the room
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Neecole
Good Tags
The Location was cool
Bad Tags
I ordered room service for breakfast and the food wasn't good.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Location
Bad Tags
Service was horrible! Parking is $50. WIFI barley works. The front staff needs retraining!
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Very Poor
Lashauna
Good Tags
Pool
Bad Tags
My tv didn¿t work they in my room to turn my music i was. On vacation worst trip e every
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Very Poor
Christen
Good Tags
Very clean, and the room was spacious.
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Exceptional
Jeymie
Good Tags
Excellent service and super clean rooms absolutely loved the view from my room.
Bad Tags
First room that we received smelled like cigarettes however I called front desk & they immediately switched my room very satisfied after all
Stay Details
Date Of Stay: September, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
I had a horrible stay, the staff was very disrespectful and rude. Even made me wait,beg, and complain for over an hour for a single set of plastic untensils.
Bad Tags
I was charged $190 for a security deposit that they actually posted as charge to my account. I called to complain and no one would tell me why, but refused to refund. Ritz Carlton is the worst hotel downtown.
Stay Details
Date Of Stay: April, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor