Reviews

Authentic Guest Reviews Hyatt Regency Los Angeles International Airport

Total Traveler Rating

Total Traveler Rating
4/5


Based on 47 Reviews
Verified Hotel Guest
Good Tags
It was very clean and staff was so friendly. Airport shuttle.
Bad Tags
I called down for razors 3 times and nothing I ended up having to go them myself from the front desk. No biggie.
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Cathy
Good Tags
Location and bar
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Exceptional
Carlos
Good Tags
Location
Bad Tags
Cold Water and additional Parking fees
Stay Details
Date Of Stay: August, 2021
Trip Type: Business Traveler
Reviews Rating: Pleasant
Jacob
Good Tags
Location of hotel near airport.
Bad Tags
Noise heard from rooms next door. Warm/hot water not working on Saturday stay.
Stay Details
Date Of Stay: August, 2021
Trip Type: Business Traveler
Reviews Rating: Poor
Markease
Bad Tags
No room service. High food prices.
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Location
Bad Tags
Parking situation
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Monica
Good Tags
Proximity to airport
Bad Tags
Held $400 deposit long after my stay
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Todd
Good Tags
Staff was very nice,Close to airport, shuttle was great
Bad Tags
Had some ants in my room.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
10/10 the staff, cleanliness & accommodations were great. Also located close to airport & my favorite beach. You have the ability to walk to nearby stores & the food!? Excellent!
Bad Tags
The bed was a bit too hard for me but I still managed to get some good sleep. There are showers only so no relaxing baths but I didn¿t ask if that could be accommodated.
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Locatiom
Bad Tags
The Valet Service We have to wait long and look for valet guy so we can either request our car or drop our car
Stay Details
Date Of Stay: May, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
Bobbie
Good Tags
Staff and service great and the cleanliness made my stay comfortable. I will def use this hotel again.
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Staff was great, except the morning valet.
Bad Tags
No housekeeping unless you stay 4 days or more. No microwave. No breakfast. $40 a day for parking... but always run out of parking after receiving payment. No ice machines. $100 a day hold for incidentals (which is an insane amount to ask for).
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Margaret
Good Tags
I hated it
Bad Tags
There were no amenities the staff was not great the room was not what I expected. Overall I would never stay at the Hyatt again no were.Not a great experience for the money they charge
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Shuttle
Bad Tags
The elevator it was only one working
Stay Details
Date Of Stay: April, 2021
Trip Type: Business Traveler
Reviews Rating: Poor
Antrianett
Good Tags
N/a
Bad Tags
No
Stay Details
Date Of Stay: April, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Eric
Good Tags
Room,shower, tv all nice comp. Breakfast was very nice!!
Bad Tags
Parking was expensive.
Stay Details
Date Of Stay: March, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The desk agent was phenomenal. She was very accommodating and made me feel at home. Before meeting her, I was going to book at another hotel but her customer service won me over. Hotel employee at valet was awesome! These 2 provided 5 star service.
Bad Tags
Store Prices of snacks - $16 for 2 bottles of water (highway robbery) Rock hard pillows - gave me headache Old Rooms - shower curtains Rooms Outdated and needs renovation Sheets and towels worn down; felt like cardboard Water mold smell
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Very clean and spacious.
Bad Tags
Limited staff and services during COVID.
Stay Details
Date Of Stay: March, 2021
Trip Type: Business Traveler
Reviews Rating: Wonderful
Pablo
Bad Tags
Communication; front desk staff never communicated that we need to do a request for our room to get cleaned. Our room was dirty and none of the amenities were provided. On the first day. I made three calls to front desk and waited hours for towels.
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location to the airport is perfect. The room is clean.
Bad Tags
Very expensive
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Shawne
Good Tags
The cleanliness
Bad Tags
N/A
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Exceptional
Brittany
Good Tags
Location, great staff
Bad Tags
Parking price was $35 per night
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Exceptional
Cheylena
Good Tags
Close to the airport and great view!
Bad Tags
I was there for 5 days and house keeping never came! I called and they still didn’t clean the room!
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Teens
Reviews Rating: Very Poor
Samuel J
Good Tags
I paid $12 for parking when I ordered the room online and when I got to the hotel I was charged $35 for parking. What a ripoff. HOW CAN I GET A REFUND?
Bad Tags
I paid $12 for parking when I ordered the room online and when I got to the hotel I was charged $35 for parking. What a ripoff. HOW CAN I GET A REFUND?
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Robert
Good Tags
I thought the hotel was a great environment I loved my room cleanliness is good. Location was very good to
Bad Tags
I have no complaints about this hotel.
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Danielle
Good Tags
The young lady that checked us in was VERY VERY nice and helpful. The room was Immaculate!! Bed was super comfy after our long flight from Ohio! Have already bragged to family and friends
Bad Tags
nope! Was all great, down to the shuttle drivers!
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Lindsay
Good Tags
Quiet hotel and a great location. Especially as it is next to Qwik Parking where we parked our car. Very handy location. Excellent quality hotel.
Bad Tags
Nope.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Jairo
Good Tags
The view was ok.
Bad Tags
Steins on the furniture! White steins!!! Bathroom door does no shut. It slides and it feels uncomfortable.
Stay Details
Date Of Stay: June, 2020
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
The layout of the room was nice.
Bad Tags
The ice bucket had trash in it, there was no hotel directory, no Sign that business center Was closed, no lotion, only one coffee pod in room, bed was thin and uncomfortable just as pillows
Stay Details
Date Of Stay: May, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Sanova
Good Tags
That they don’t bother you about anything. I like that will try to accommodate your needs.
Bad Tags
The food was nasty and too expensive.
Stay Details
Date Of Stay: May, 2020
Trip Type: Family with Teens
Reviews Rating: Exceptional
Rebeca
Bad Tags
There was no refrigerator. I called and they brought one up.She plugged it in and the light went on but it never ended up working.when I was getting my stuff out of it I noticed it was filthy on the inside top of it.they brought me a broken one/dirty one.
Stay Details
Date Of Stay: April, 2020
Trip Type: Family with Young Children
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Proximity to airport
Bad Tags
Wifi was terrible, kept cutting out. There was a dog in the room next to that kept crying as its owners were out. the hotel did nothing to contact them. The walls were too thin & it was destressing to here the dog.
Stay Details
Date Of Stay: March, 2020
Trip Type: Solo Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Nice high end feel
Bad Tags
Walls were paper thin. the room next door had a couple that talked all night long and you could hear them all night long
Stay Details
Date Of Stay: March, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Scott
Good Tags
Close to the airport and free transportation to and from LAX
Stay Details
Date Of Stay: January, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Despite being at LAX, and my view was the parking lot, the room was spectacular and you could barely hear the planes as they flew overhead.
Bad Tags
No
Stay Details
Date Of Stay: January, 2020
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The lobby area, bar and restaurant were very cute and inviting.
Bad Tags
Parking was very expensive if you weren’t using for airport. Location was ok, closer to LAX than expected. Hallways could have been kept cleaner - trays stayed outside of rooms for over 8-10 hours and not vacuumed every day so they looked a bit d
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Teens
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Location
Bad Tags
Parking
Stay Details
Date Of Stay: December, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Stacey
Good Tags
Very comfortable beds and room was quiet.
Stay Details
Date Of Stay: November, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Marva
Good Tags
Proximity to the airport and other area cities.
Bad Tags
No bathtubs. Looked at the shower, there was black "mildew" along the edges and in the corners; indicative of poor cleaning and dirt on the back wall. I took a picture of it.
Stay Details
Date Of Stay: November, 2019
Trip Type:
Reviews Rating: Wonderful
Naomi
Good Tags
Great fitness facility. Having vallet service was very helpful and staff was very friendly.
Stay Details
Date Of Stay: October, 2019
Trip Type: Family with Teens
Reviews Rating: Exceptional
Gene
Good Tags
The location is excellent. The shuttles come often to pick you up.
Bad Tags
It is a little dated and you can see it in the rooms. Needs painting. A bottle of water was $4.00 unless you were In their hotel points program!
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Lawrence
Good Tags
Staff was great.
Bad Tags
No
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Hugh
Good Tags
Great location
Stay Details
Date Of Stay: September, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Yu
Good Tags
All staffs’ service.
Bad Tags
The walls are thin, so I can hear the neighbors voices.
Stay Details
Date Of Stay: September, 2019
Trip Type: Solo Traveler
Reviews Rating: Very Good
Cynthia
Good Tags
Room was nice and spacious. Bed were comfortable as well. Restaurant was cozy but pricey.
Bad Tags
I walked in hoping to get a walk-in rate since it was almost midnight. First lady told me they were sold out. Second lady said most hotels were sold out so good luck finding anything and laughed. Yet I was able to book online in 2 minutes...
Stay Details
Date Of Stay: September, 2019
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Lisa
Very nice and convenient
Good Tags
Very nice hotel and great location for an early flight
Stay Details
Date Of Stay: March, 2017
Trip Type: Couple
Reviews Rating: Wonderful
Tobey
The hotel is being internally renovated so I can't say much about public spaces.
Good Tags
Very nice staff and room was "modern" nice.
Bad Tags
Simple thing but would have liked something to put my luggage on when unpacking. I don't EVER put luggage on bed and there was no place but the table.
Stay Details
Date Of Stay: September, 2016
Trip Type: Couple
Reviews Rating: Good