Reviews

Authentic Guest Reviews Holiday Inn Los Angeles LAX Airport

Total Traveler Rating

Total Traveler Rating
4/5


Based on 75 Reviews
Ahmed
Bad Tags
It doesn¿t have a microwave, bottles of drinking water, Iron and only 2 elevators are operating and the others switched off making you waiting long time. Other than that it¿s fine.
Stay Details
Date Of Stay: October, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Standards for Covid
Bad Tags
No
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
John
Good Tags
Comparable to nicer hotels but more affordable. Close to some restaurants and convenient stores
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Bad Tags
Many things - Parking was a menace, staff wasn't co-operative, no exhaust (fan) in the bathroom. Nightmare of a experience. They charged me 20$ a night for parking and they didn't even have spaces available
Stay Details
Date Of Stay: September, 2021
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
The check in was easy and quick. The lobby and bar restaurant area were spacious and clean. We had breakfast there and the food was delicious. The drinks at the bar we great too.
Bad Tags
I wasn't fond of the parking. I did feel uneasy parking in garage and walking the side of building to back door of hotel.
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Fer
Good Tags
The room was bien and the bed comfortable
Bad Tags
The room smells like take away food
Stay Details
Date Of Stay: September, 2021
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Location was nice
Bad Tags
Parking. Employees were not very helpful or informative.
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Abdul
Good Tags
Nothing! This place sucks.
Bad Tags
The staff is very rude! The receptionist is very unprofessional and arrogant. Will never visit this hotel nor recommend it to anyone.
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Close to airport
Bad Tags
Only one elevator worked, the rooms were dirty and they charge you for everything even coffee
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Convenient to the airport
Bad Tags
Being charged to park the car
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Liliana
Good Tags
It was nearby concert venue, price was great, view was awesome, customer service was great
Stay Details
Date Of Stay: September, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Danielle
Bad Tags
Front Desk rude...101 customer service training.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
How close it was to the airport
Bad Tags
I reserved a crib for my daughter but they did not have one when we got there. My daughter had to sleep on the floor. We also forgot my daughter¿s stuffed animal & I called the hotel from the airport when I realized. They however didn¿t locate.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Disappointing
James
Good Tags
Friendly Staff, clean rooms and quiet.
Bad Tags
Back door parking garage door was broken, allowing anyone to walk in and get access to hotel room corridor's and never fixed during our 3 day stay. hot water went in and out during morning hours.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Chuckie
Good Tags
Location location location
Bad Tags
N/A
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Very clean. Staff was friendly and helpful. Prompt service.
Bad Tags
Had to pay for parking underground.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Exceptional
Andrew
Good Tags
It was very clean, the staff was super nice, it was in a great location and the shuttle ride was very convenient.
Bad Tags
Although the area generally seems safe, and we walked outside to a restaurant, there were some homeless encampments very close to the hotel. That is probably just par for the course for LA.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Exceptional
Olivia
Good Tags
Closeness to airport and the food was good
Stay Details
Date Of Stay: July, 2021
Trip Type: Group Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Despite of the hotel being close to the airport, you couldn¿t hear any noise from the departing or arriving of the airplanes. Very quiet.
Bad Tags
What I didn¿t like was the hotel had ¿NO SMOKING¿ signs in the rooms, yet I had to be switched to another room because it reek of cigarettes. the hotel has a small parking lot. Vehicles parked on side walks, red zones. All over the place.
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
E'Lana
Good Tags
Everything was amazing
Bad Tags
Nothing at all
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Bath tub shower had water damage.
Stay Details
Date Of Stay: July, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
Jason
Good Tags
Quick stay before flight. Nice room and covid breakfast.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Wonderful
Ana
Good Tags
Location
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Phillip
Good Tags
Location
Bad Tags
The Parking Fee.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Pillows and bed was comfortable
Bad Tags
For it to be a decent size hotel and there be no parking yet they charge you 20 a day then you still have to pay on your own to get out of parking ridiculous
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Teens
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Friendly staff
Bad Tags
My room type was not available
Stay Details
Date Of Stay: June, 2021
Trip Type: Business Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
This is a non smoking hotel the cleaning staff were helpful
Bad Tags
Ran out of hot water in shower
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Bad Tags
Not in up parking even has been charged $20/night Hall way carpet super old and so dirty Room floor carpet feel sticky
Stay Details
Date Of Stay: June, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Bad Tags
I was given key card to the wrong room, which someone else had occupied. After fixing that confusion, in the new room, tv remote was not working. Had requested for a clean up of the room which didn¿t happen. Asked for bath towels, which was not given.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Close to airport with free shuttle
Bad Tags
An employee that got into an argument with a homeless lady & he was cursing her & he threw all of her items into the drive way including her food which went everywhere. Cops had to be called. I know she was difficult but should have handled it better.
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Teens
Reviews Rating: Pleasant
Karina
Good Tags
Bed was comfy. Food was fine
Bad Tags
Priced too high, room wasn't clean, and they charge for parking
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
I loved this hotel because of location and the hotel and staff let all our needs
Bad Tags
No everything was great
Stay Details
Date Of Stay: May, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Ramon
Good Tags
The king size bed. The location. The price.
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Detrina
Good Tags
Cleanliness
Bad Tags
No
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Jennifer
Good Tags
Location seemed very convenient.
Bad Tags
Mostly covid restrictions were the source of any complaints and that is exceptable and understandable.
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Young Children
Reviews Rating: Good
Ronaldo
Good Tags
None.
Bad Tags
The front desk staff are not nice during my check in.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Martez
Good Tags
I enjoy the pool and the customer service.
Bad Tags
No
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Need some upgrades it¿s looks run down
Stay Details
Date Of Stay: March, 2021
Trip Type: Solo Traveler
Reviews Rating: Fair
Andrea
Bad Tags
I didn¿t understand why I didn¿t have any towels to dry my body off well and pressure was so low informed management and they just said I¿ll make a note of it.. glad I only stayed there one night.
Stay Details
Date Of Stay: March, 2021
Trip Type: Solo Traveler
Reviews Rating: Fair
Kelly
Good Tags
The room was nice and clean
Bad Tags
Very noisy and staff seemed un organized
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Tiffany
Bad Tags
I booked this room pacifically for the spa and there was no spa.
Stay Details
Date Of Stay: March, 2021
Trip Type: Family with Young Children
Reviews Rating: Poor
Latonya
Good Tags
The way it's set up I like the lobby and rooms and stuff and the security guard was nice.
Bad Tags
When I arrived the customer service representative was disrespectful and I was not aware of having to pay a deposit that I have not received back yet and I was told it would be 3-5days at least but it's according to my bank and they haven't gotten it
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Pleasant
Juliana
Good Tags
I like this hotel coz clean and have a laundry and near lax
Bad Tags
When I go back to stay there March 7 they give me room no tissue and water not hot and laundry not very dry , pls fix for place to put paper toilet.front desk not warning me abt shuttle bus go to airport.
Stay Details
Date Of Stay: March, 2021
Trip Type:
Reviews Rating: Pleasant
Luis
Good Tags
I really liked the lobby restaurant and how clean the room was.
Bad Tags
Alot of people drinking and smoking around the hotel.
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Mary Amparo
Good Tags
Great Location, next to the airport, and Mc Donalds was right in front of the lobby, that was really good, there was also a car rental. Again great location :)
Bad Tags
The hall way carpet was very old, and appeared dirty, and the hotel guests were putting the trash outside their doors, that made it worst. That needs to change.
Stay Details
Date Of Stay: February, 2021
Trip Type: Solo Traveler
Reviews Rating: Fair
Jorge
Good Tags
Cleanest everything was great no complaints at all.
Bad Tags
None
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Bad Tags
What was very disappointing is you have to pay for parking. I wasn¿t made aware of this until I basically had no choice but to pay it.
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Jose
Good Tags
Close to airport and 405 parking
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Maximo
Good Tags
The staff was great. Rooms were nice..
Bad Tags
The refrigerator in both separate rooms I was in Did not work properly, they barely kept anything mildly cool and I turned it to the coldest setting on both. And both rooms didn’t have a microwave.
Stay Details
Date Of Stay: January, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Location
Bad Tags
Overpriced
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Rakeebah
Good Tags
It was easy to get to, check in and out was quick, the room was great and staff was helpful
Bad Tags
there was a cost for parking 😒 but thats all it should be Included in the room rate
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
What I like the most about this hotel was the price and and the location.
Bad Tags
Nothing at all.
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Michael
Good Tags
Location was very convenient to LAX.
Bad Tags
Airport shuttle was so full that social distancing was impossible.
Stay Details
Date Of Stay: November, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Zeid
Good Tags
The price
Bad Tags
Yes The carpet Is not clean
Stay Details
Date Of Stay: November, 2020
Trip Type: Group Traveler
Reviews Rating: Poor
Lisa
Good Tags
LOCATION RIGHT NEAR MY FAMILY LOVE IT!
Bad Tags
N/A
Stay Details
Date Of Stay: November, 2020
Trip Type: Group Traveler
Reviews Rating: Exceptional
Monet
Bad Tags
Paying a daily fee for parking is unnecessary to me. Also, there is no microwave in all the rooms
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Colleen
Good Tags
The room is very clean. The bed is comfortable.
Bad Tags
I wish there is microwave in the room. Of course, some simple breakfast with fruit will help.
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Gloria
Good Tags
Very kind & polite
Bad Tags
None
Stay Details
Date Of Stay: September, 2020
Trip Type: Group Traveler
Reviews Rating: Exceptional
Ahmad
Good Tags
Price and cleanliness
Bad Tags
Noisy halls.
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Santos
Good Tags
The room set up.
Bad Tags
No
Stay Details
Date Of Stay: September, 2020
Trip Type:
Reviews Rating: Pleasant
George
Good Tags
The desk attendants were mostly pleasant.
Bad Tags
Paying for parking for the hotel I have a room in makes no sense at all. The tub was not draining properly. Lights did not work. Fixtures were in disrepair. Carpets were lifted. An overwhelming smell of marijuana.
Stay Details
Date Of Stay: September, 2020
Trip Type: Business Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
The location and room were both excellent. I was able to rest well when I was not out touring the city.
Bad Tags
Everything about the room was great.
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The room was clean staff was friendly
Bad Tags
Hallway smell like weed . People who are addicted to drugs stay here
Stay Details
Date Of Stay: September, 2020
Trip Type: Family with Teens
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Friendly staff
Bad Tags
The hotel was fine
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Timari T
Good Tags
The hotel was very well located for easy access to the airport, restaurants and my family's home.
Bad Tags
It took 4 days to get fresh towels. We couldn't get room service because of COVID-19 parameters of three hours out before they enter. On Saturday night, locals were getting rooms for the night and hanging out in front of the hotel and in the lobby.
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Teens
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The friendliness of the staff
Bad Tags
Sheets and towels were clean but had stains, the elevator buttons had residue from being sprayed but not wiped down, strong smell of marijuana in elevators
Stay Details
Date Of Stay: August, 2020
Trip Type: Family with Young Children
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The staff! I'd had a rough day and they were so friendly and acomdating and made my over night stay very pleasant.
Bad Tags
No
Stay Details
Date Of Stay: August, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Shereen
Good Tags
Customer service
Bad Tags
The shower was clogged....
Stay Details
Date Of Stay: August, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
it was so comfortable
Bad Tags
no
Stay Details
Date Of Stay: August, 2020
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Good location.
Bad Tags
Due to covid, no room service. Would have bee nice to know that at check in and they should tell guests if we need fresh towels etc. The hallway constantly smelled like marijuana and Social distancing check in was horrible. Private information overheard
Stay Details
Date Of Stay: July, 2020
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
There was poop in my toilet that was left from a previous guest. Oh and the toilet wouldn’t flush. It’s crowded understaffed and so noisy.
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Fair
Marni
Good Tags
The location is very convenient and the hotel is clean and quiet!!!
Bad Tags
I don't like paying 16.50 for parking especially when I am not aware of this ahead of time.
Stay Details
Date Of Stay: July, 2020
Trip Type:
Reviews Rating: Exceptional
Julianne
Good Tags
Price was decent.
Bad Tags
Too much homeless. Carpets in bad shape. Rooms could be cleaner.
Stay Details
Date Of Stay: July, 2020
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The bed
Bad Tags
The customer service seemed to not know much & it’s been 5 days never got my deposit back with the other hotel I booked the deposit came back the next day
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Tameka
Good Tags
The cleanliness and the quietness
Bad Tags
The heavy marijuana smell in hallway
Stay Details
Date Of Stay: June, 2020
Trip Type: Family with Young Children
Reviews Rating: Exceptional