Reviews

Authentic Guest Reviews Hilton Los Angeles Airport

Total Traveler Rating

Total Traveler Rating
3/5


Based on 73 Reviews
Claudia
Good Tags
Rooms need remodeling and bathroom is too small and slippery , it did not smell fresh nor clean ! Parking very dirty and overall not what I expected to be a Hilton brand.
Bad Tags
Bathroom too small and outdated ! Rooms look old and dirty
Stay Details
Date Of Stay: September, 2021
Trip Type: Group Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
None
Bad Tags
What I didn¿t like about this hotel was, I paid almost $--- for one night. The bathroom is really small and compacted. There was no microwave, only had 3 towels and the bed was not comfortable.
Stay Details
Date Of Stay: September, 2021
Trip Type:
Reviews Rating: Poor
Melissa
Good Tags
Convenience of location.
Bad Tags
The room was not very clean. Mold in the shower. Garbage under the bed. Over priced dining.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Poor
Tequilla
Good Tags
Airport shuttle
Bad Tags
The bathroom was quaint and had cracked calk
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Pool view
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The location is right in front of airport. You can see planes landing and taking off
Bad Tags
The carpet in our room was wet. I thought someone spilled water before we came in. But the carpet was still wet after a while, and after I checked, it was from the AC. Water keep dripping from the ceiling. This is not supposed to happen at a 4 star hotel.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Christopher
Good Tags
Frankly, everything was absolutely fine or better.
Bad Tags
No.
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The hotel staff were nice, the room was clean and affordable and everything ran smoothly.
Bad Tags
I was charged $14 for one local call (<5 min) made from my room, without prior warning or knowledge that local calls would be charged, nor that the rates were so ridiculously high. I wanted to contest it when I was leaving, but I had to catch my shuttle.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Joseph
Good Tags
Location
Bad Tags
Top floor AC poor
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Closer to airport
Bad Tags
The customer service is awful at best and the rooms have no refrigerator and microwave
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Very Poor
Scott
Good Tags
Room was ok but not 4star. Needs renovations. Long lines to unload vehicle and to check in. Area has lots of homeless and I did not feel safe walking more and a short distance
Bad Tags
See above
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Fair
Verified Hotel Guest
Bad Tags
Over priced parking. My room was not cleaned for the last 3 days of my stay even after I left a message for it to be cleaned. I had to report the room beside me due to the kid screaming at the top of its lungs and kicking the wall which kept waking me up.
Stay Details
Date Of Stay: July, 2021
Trip Type: Senior Traveler
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
I¿m waiting for The credit to my account for negative service in regards to room service, and other poor customer service provided to me and my wife to the hotel. It should be noted that my account it should be 50% credit for the hotel stay. On Saturday
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
Housekeeping. Website failed to mention a $260 hold
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Staff were nice and very helpful. It sits right in a good location to get where you need to go. Things you may need is there at the hotel. The pool was everything. The gym was good. Housekeeping was very good. The room was clean. Great place to stay.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Dolores
Good Tags
manager a horrible customer service focused person! Will never stay there! Will not recommend the Hilton at L A airport!!!
Bad Tags
Did not like talking to Hotel Manager! She was mean!
Stay Details
Date Of Stay: July, 2021
Trip Type: Senior Traveler
Reviews Rating: Very Poor
Gabriela
Bad Tags
Had a 3 night stay and room service did not clean our room the entire time we were there. We were then woken up at 8am on the day of our check-out by cleaning staff who entered our room. Horrible service and complete neglect of our room. Not coming back.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Room was dirty bathroom floor dirty found a cocoa roach so noises
Bad Tags
It was dirty the pool was dirty the hot tub was super hot
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
David
Good Tags
The location and the price
Bad Tags
It did not offer free wifi everywhere only in the lobby. The price for the wifi was about $20.00 at day. They charged a lot for early check in (9 am) and I could not get a menu for room service because I had to use my phone. Breakfast was very expensiv
Stay Details
Date Of Stay: July, 2021
Trip Type: Senior Traveler
Reviews Rating: Fair
Mayke
Good Tags
Location and shuttle availability
Bad Tags
Dirt and leftover from other guests under my bed Lighter and dirty socks
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The parking is a bit confusing.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Evette L
Good Tags
Front zdesk employees were so helpful and friendly
Bad Tags
Their parking price
Stay Details
Date Of Stay: June, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Tisha
Good Tags
They credited me for one day of parking for not so clean room. ¿¿
Bad Tags
My room was not cleaned. We found candy wrappers on the floor items under the bed.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
The staff was professional and courteous. And very responsive to my concerns.the view from the second room they put us in was nice. Good location. Airport shuttle was very convenient.
Bad Tags
The rooms smelled like mold/stale water. The bathroom was stained dirty and the room had no amenities. The room was just basic. It looked like a motel room. Overpriced at the value. The AC would cycle this smell of sewage water, feces, as we were sleep.
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
Yes I came to relax after being exhausted I laid down for a few and I woke up to bug bites on my body i immediately showered thinking it was an allergic reaction but the marks were inflamed I took pictures of the marks after my shower and i checked out
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Olivia
Good Tags
Nothing!
Bad Tags
This hotel is filthy! We had to transfer rooms twice due to live bed bugs! Disgusting!
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Shuttle service was amazing.
Bad Tags
Rooms are LA small.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
1.The position is the best. It has a shuttle to connect the airport and takes 5 mins to all terminals. The shuttle would not "stop" until the driver sees your "waving hands". 2.You can print for free at the business center.
Bad Tags
1. the facility, especially the room looks old but everything works. 2. during the pedantic, if you do not call room cleaning, no one will come until you left.
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Gregg
Good Tags
Location to LAX was excellent. Price was good too.
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Andrew
Good Tags
staff left me alone and security guard was safe
Bad Tags
no mini fridge
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The location and ease of access to the highway.
Bad Tags
Cleanliness. The hotel was not clean, we found several items left from previous guests in our room. There was a leaking AC unit that left a huge puddle in the floor outside our room. Terrible mildew smell was the result.
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
It was nice and clean
Bad Tags
The room was dated
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Rebekah
Good Tags
The location is convenient with regard to LAX
Bad Tags
The lobby and hallways constantly smelled like marijuana. There was a fight in the room next door. Security had to be called twice that night, at 2am and 3am and finally at 4am, we moved rooms. Not a happy camper.
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Teens
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Pool and spa located at the patio door was great!
Bad Tags
The horrible parking prices No microwave or fridge in the room.
Stay Details
Date Of Stay: May, 2021
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
extremely nice!
Bad Tags
parking
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Thomas
Good Tags
I have stayed here in past. The hotel was then 4/5 star. Now 3/4 star.
Bad Tags
Slow check in. Lack of dining facilities.
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Ajsha
Good Tags
Friendly staff and good location
Bad Tags
Non of the guests follow the mask requirements on the floors
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Nels
Bad Tags
The staff is pleasant but overwhelmed.
Stay Details
Date Of Stay: April, 2021
Trip Type: Business Traveler
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
Took my deposit and charge me 135$ for parking when i was told there would only be one charge for 45$
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
They accept pets and treated my pup well (pet fee is per night). The location is very close and convenient to LAX and the staff was very helpful, knowledgeable and accommodating. The shuttle took my pup, crate, luggage, and me all to the airport quickly.
Bad Tags
It was difficult to acquire a luggage cart when I arrived (I think they were all in use and I wasn¿t able to get one to bring in my luggage). The overnight parking fee was high, though I imagine comparable to the LA area. Only ok areas to walk a dog in.
Stay Details
Date Of Stay: April, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Mary
Good Tags
Close to the airport
Bad Tags
Had to pay for parking hotel does not supply parking for guest which is terrible, then there was no hot water had to take showers in cold water overall experience was terrible, never again will I stay there
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Very Poor
Stacy
Bad Tags
Rooms were cheap, hot tubs were not hot and staff said the pool was heated which it was not.
Stay Details
Date Of Stay: April, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Marianne
Good Tags
Nothing
Bad Tags
The outside was so filthy outside. Looked like it had never been cleaned. 4 of us tracked sticky residue into the room which made the room filthy.
Stay Details
Date Of Stay: April, 2021
Trip Type: Group Traveler
Reviews Rating: Very Poor
Jazzel
Good Tags
The shower
Bad Tags
No
Stay Details
Date Of Stay: March, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Samuel
Good Tags
It has a lot of options as far as boutique shops and restaurants. But nothing really LA related.
Bad Tags
The hotel charges you $30 a night when there is parking next door for a 3rd of that. Not only that there is no where to be able to park and check in and then leave.
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Sylvetta
Good Tags
The cleaniness.
Bad Tags
The staff was not friendly. And they give false information
Stay Details
Date Of Stay: February, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The best thing about this hotel they take the price off my parking,but the worst thing about this hotel to be a 5 star it had cobweb on the window,the floors was dirty, the paint was peeling off the walls the vent was dirty and coming out the ceiling ¿¿
Bad Tags
You got to pay for parking,$30.00
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Poor
Affirminc
Good Tags
The location was the best part. It¿s located right next to airport which was very convenient.
Bad Tags
Yes, I didn¿t like that on the website it stated it was a 4 star hotel. There was no way it was a 4 star with the dirty sheets and bathtub. I had to take a shower with my sandals on because I did not want my feet touching the dirty surface.
Stay Details
Date Of Stay: February, 2021
Trip Type: Solo Traveler
Reviews Rating: Poor
Jennifer
Good Tags
Social distancing encouraged, hand sanitizer,etg
Bad Tags
The tub didnt drain well. It's like I was taking a bath while showering because the slow tub emptying. And wish I would've known about no refrigerator. I almost wasted two days worth of work lunches.
Stay Details
Date Of Stay: February, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Bad Tags
It¿s 2021 why are we paying for wifi in rooms? The bathroom was small and dingy, the food selection for room arrived was limited and overpriced, and took forever to get there. That close to airport there aren¿t a lot of outside food options.
Stay Details
Date Of Stay: February, 2021
Trip Type: Solo Traveler
Reviews Rating: Poor
Jeremy
Good Tags
Shuttle service to and from the airport, the lady who picked is up from the airport was very helpful with getting all our luggage loaded on and off the shuttle.
Bad Tags
Access for oversized vehicles, if you have a large vehicle you have to park in valet parking / employee parking. Then haul your luggage up a stairwell to the main lobby.
Stay Details
Date Of Stay: February, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location
Bad Tags
Moldy smelling rooms
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Janelle
Good Tags
I have stayed here before the service and staff are excellent.
Bad Tags
It was extremely broken down the room was dusty and the lighting was broken and bad we were only here for a lay over so decided to just go to sleep and not get another room. I was very surprised at the quality of the room.
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location
Bad Tags
Need to have refrigerator in room
Stay Details
Date Of Stay: December, 2020
Trip Type: Business Traveler
Reviews Rating: Wonderful
Colleen
Good Tags
Location to airport
Bad Tags
Yes the parking garage was unsafe, the room was still dirty toothpaste on the mirror still bathtub on black in the corners and the tub faucet leaked.
Stay Details
Date Of Stay: December, 2020
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
N/a
Bad Tags
I unfortunately had noisy neighbors. The front desk also did not clearly explain the parking pass. While staying at the hotel I only needed parking for a portion of my stay but was charged for the whole duration.
Stay Details
Date Of Stay: December, 2020
Trip Type: Business Traveler
Reviews Rating: Pleasant
Jd
Good Tags
The food at the hotel was horrible I couldn’t enjoy a single meal from the bistro inside of the restaurant and it made my stay horrible. The location of the hotel itself isn’t really that great, it says 15 min from the beach but it’s
Bad Tags
The food was horrible the staff was non existent and the location wasn’t that great, it’s just convenient to be by the airport but that didn’t matter since the shuttles weren’t even taking us back to the airport so I had to wal
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Poor
Benny
Good Tags
Right next to airport. Room was good
Bad Tags
Waiting to check in line 30 minutes was not cool
Stay Details
Date Of Stay: November, 2020
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Someone had not flushed the toilet in my room. The towels in my room all had stains but one.
Stay Details
Date Of Stay: November, 2020
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
They refund money without hassle
Bad Tags
We switched rooms twice due to cleanliness issues. The rooms are definitely not 4 star.
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Cindy ¿¿
Good Tags
Location
Bad Tags
Parking was horrible and expensive not worth it park nearby
Stay Details
Date Of Stay: October, 2020
Trip Type: Group Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location was pretty decent for what we wanted to do
Bad Tags
They will not clean your room unless your stay is three or more days.. I found that to be unacceptable. The room was very small for double occupancy. Parking was originally quoted at $30.00 a day upon checking in the parking rate went to $33.00 a day.
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Close proximity to the airport
Bad Tags
Not well maintained. Way below other Hilton hotels I’ve stayed in
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location was great.
Bad Tags
Required a $200 hold on my cc for staying there despite pre-paying. Rooms were old, stained sheets/bedding, etc. Lobby was beautiful, but that’s about it. $30/day to park. No valet. Front desk not nice. Not very clean in general.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Good
Tamika
Bad Tags
The comforter was dirty and hidden between two sheets. Some of the carpet in the room was dirty
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Johanna
Good Tags
Excelent services and cleanings
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location and shuttle transportation
Bad Tags
No fridge
Stay Details
Date Of Stay: October, 2020
Trip Type: Business Traveler
Reviews Rating: Wonderful
Mirna
Good Tags
Parking is out of this world! Way to expensive!
Bad Tags
The parking.
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Radiah
Good Tags
It was close to my car rental place.
Bad Tags
The 1st room I was in was very dusty and it smelled like smoke. The other room the second day it was a bug in my shower.
Stay Details
Date Of Stay: September, 2020
Trip Type:
Reviews Rating: Poor
Carlos
Good Tags
Everything
Bad Tags
Nothing
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Christopher
Good Tags
Location and usual Hilton experience
Bad Tags
AC in room was a little slow to cool
Stay Details
Date Of Stay: September, 2020
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
We chose the Hilton. We typically stay at the Sheraton Gateway. What a mistake. The parking garage code was dysfunctional. The room was grungy, smelly and old. The hallways reeked from marijuana like a fraternity party. The hotel staff were horrible.
Bad Tags
Upon arrival the parking code was dysfunctional. Check in ok. Rooms grungy, smelly and dirty. The hotel smells like a marijuana dispensary. Dsgusting hotel experience. Were are beyond disappointed. Check out took 40 minutes, only 1 employee was working
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Eileen
Good Tags
Convenient to airport, shuttles run frequently, staff very helpful and we were able to extend checkout by two hours at no charge. Elevators are great, once you figure them out.
Bad Tags
High cost of breakfast, although it was quite good. Bathroom was a bit small.
Stay Details
Date Of Stay: November, 2018
Trip Type: Couple
Reviews Rating: Excellent