Reviews

Authentic Guest Reviews Four Points By Sheraton Los Angeles International Airport

Total Traveler Rating

Total Traveler Rating
3/5


Based on 61 Reviews
Verified Hotel Guest
Good Tags
To be honest there wasn¿t really anything I liked best about the hotel except just how clean it was
Bad Tags
Was very disappointing in the price for parking (40$) and the staff was rude. Didn¿t like the attitude I got from the front desk. The house keepers were the nicest people and I left them a nice gift for there hospitality.
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Centrally located.
Bad Tags
This hotel had bed bugs and/or fleas. Some type of bugs were all over my back and body. I left the hotel with severe red swelling on my body from the bite marks. I definitely won't return to the Four Seasons LAX!!!
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Mariia
Bad Tags
Didn't expect to have to pay 40 percent more for parking each day . This was a bait and switch on price would not recommend this hotel especially if ur on a budget. The room was nothing spectacular.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Disappointing
Vivek
Good Tags
The only thing is that they are near to the airport. Thats it
Bad Tags
What did you like the worst about this hotel? The hotel did not respond to my repeated calls. The shuttle service was not available when I arrive. The website of the hotel did not say anything about it. I have to pay for my trip from theairport to hotel.
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
That it was close to the airport that they offered shuttle services.
Bad Tags
The location of my room was hard to find, the room #s were not in order. The breakfast grab and go could've been open a little longer.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Close to airport
Bad Tags
Dirty paint peeling in rooms parking is horrible for $38 a night in a dark dirty alley. Tubs stops up hotel is noisey
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Poor
Beom
Good Tags
room cleanliness, altho the decor is outdated.
Bad Tags
exterior of hotel need renovation
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Bad Tags
Parking price was ridiculous. $42 for one night is insane.
Stay Details
Date Of Stay: January, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location
Bad Tags
Room smelled like smoke we called the front desk and they said they would send someone to spray, no one came after 2 request.
Stay Details
Date Of Stay: January, 2021
Trip Type: Family with Teens
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Fridge and microwave in room. Very nice during this pandemic.
Bad Tags
Rooms could have been a little cleaner.
Stay Details
Date Of Stay: January, 2021
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Ambience
Bad Tags
Hard to access
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The staff is excellent. My room is great.
Bad Tags
They do nothing about people smoking and the rooms and hallways reek of weed and cigar smoke. I mean REEK!
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Disappointing
Charles
Good Tags
Convenience
Bad Tags
$40.00 for parking
Stay Details
Date Of Stay: January, 2021
Trip Type:
Reviews Rating: Fair
Munahi
Bad Tags
I paid for deposit $150 and I have been waiting for 10 days to return my deposit and I did not get my money back
Stay Details
Date Of Stay: January, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location
Bad Tags
Wish the shuttle was operation 24 hours, also the carpets and furniture needs updating
Stay Details
Date Of Stay: January, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Ricardo
Good Tags
Location
Bad Tags
To old and you don’t tell about there is a parking fees at all most 50% the room rate
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Poor
David
Good Tags
Courtesy of staff was good. They didn't do wakeup call I requested.
Stay Details
Date Of Stay: December, 2020
Trip Type:
Reviews Rating: Very Good
Dave
Good Tags
Room price
Bad Tags
Over priced parking
Stay Details
Date Of Stay: December, 2020
Trip Type: Solo Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Very close to the airport. Free shuttles to and from the airport. I felt very safe. It met all our needs.
Bad Tags
Covid restrictions limited the hotel amenities, which is currently the standard in most hotels in the area. Got woken up at 5am by false fire alarm. Note that it took the fire trucks only 5 minutes to arrive.
Stay Details
Date Of Stay: December, 2020
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Staff fixed my card issue immediately! They were a great help; including the security guard. Thanks
Bad Tags
Everything was great!!
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
Stuff is rude Room smelled old and sheets were dirty the remote was missing took us 20 minutes to get front desk on the phone. Parking in/out was the most difficult kept refusing tickets already paid for so we got stuck at gate several times
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
It was quiet
Bad Tags
The ac wasn’t working , parking was 45$ , the deposit fee was 75$ .
Stay Details
Date Of Stay: November, 2020
Trip Type: Solo Traveler
Reviews Rating: Fair
Wendy
Good Tags
The staff was so nice.
Bad Tags
my room was not clean. I had sanitizer. But I told the staff and they were apologetic but other than getting a,awsome reduced cup of coffee nobody helped out. Someone left their body wash in the shower. Gross!
Stay Details
Date Of Stay: November, 2020
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Affirminc
Good Tags
Nice room & shower
Bad Tags
N/A
Stay Details
Date Of Stay: November, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Rebecca
Good Tags
Staff was nice
Bad Tags
Outdated worn out furniture
Stay Details
Date Of Stay: October, 2020
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
The location of the hotel. The day time manager, she changed my room with no questions asked.
Bad Tags
The first room did not have any type of ventilation or access. They had to change my room.
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Morgan
Good Tags
No shuttle came at night I was put on hold for 16 mins no answer, toilet was filthy and the AC did not work properly - in the morning the shuttle was crammed with no seats open -
Stay Details
Date Of Stay: October, 2020
Trip Type: Family with Young Children
Reviews Rating: Disappointing
Maurice
Good Tags
It wasn't all that clean but the staff was very professional.
Stay Details
Date Of Stay: October, 2020
Trip Type: Solo Traveler
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
The outside and view was nice for my first time to califonia!
Bad Tags
Absolutely! There was no cleaning of my room from Friday to a Monday and I was traveling in a pandemic with little children! And the manager tools us the policy after I complained but if I knew that I wouldn’t have stayed there!!!!
Stay Details
Date Of Stay: September, 2020
Trip Type: Family with Young Children
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
I need a place close to the airport or I could sleep well before the flight.
Bad Tags
There were adults that were socializing loudly outside and children in the hallway at 3 AM making noise.Tried to contact the front desk and there was no answer. Finally called the one 800 number and they said they would pass the message.
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
availability
Bad Tags
long check in process
Stay Details
Date Of Stay: September, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The lady working the front desk was very friendly despite having a line of 10+ people waiting to check in.
Bad Tags
The room was not very clean. Stains on the carpet, random hairs in the bathroom & in the bedding, no microwave or refrigerator, smelled like someone had smoked in it previously. Definitely should have been listed as a 2.5 star room. $40+ for self parking.
Stay Details
Date Of Stay: September, 2020
Trip Type:
Reviews Rating: Fair
Jody N
Good Tags
Very nice staff
Bad Tags
No one answered the phone. They seemed to be short staffed.
Stay Details
Date Of Stay: July, 2020
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Bad Tags
WiFi sucks
Stay Details
Date Of Stay: June, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
location is good.
Bad Tags
Hallways and lobby smelled like marijuana. Very annoying.
Stay Details
Date Of Stay: June, 2020
Trip Type: Business Traveler
Reviews Rating: Fair
Andrea
Good Tags
The staff is amazing at this hotel!
Bad Tags
I’d prefer a microwave, refrigerator & larger TV when I travel. In order to heat up food I had to go all the way across the hotel to use a common area one.
Stay Details
Date Of Stay: June, 2020
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Staff
Bad Tags
First room smelled of cigarettes. Second room was very tired and needed updating.
Stay Details
Date Of Stay: May, 2020
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Donyale
Good Tags
It was quick and the staff was really nive
Bad Tags
No
Stay Details
Date Of Stay: April, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location and pool
Bad Tags
Outdated and not very clean.
Stay Details
Date Of Stay: March, 2020
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Bad Tags
The A/C was locked in at 68 degrees and you cannot turn it off. There is no mini fridge like their website says. Also I think they give you the old run down rooms because you got a cheaper rate.
Stay Details
Date Of Stay: March, 2020
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Jack
Good Tags
Non
Bad Tags
Every thing
Stay Details
Date Of Stay: March, 2020
Trip Type:
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location
Bad Tags
Staff where extremely rude
Stay Details
Date Of Stay: March, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Verified Hotel Guest
Bad Tags
The room had no hot water to the bathroom sink. Black water dropped out under the sink. There was a poorly patched hole in the ceiling over the toilet. The window shade was stained. It looked worse than a room at the motel six. Staff didn’t car
Stay Details
Date Of Stay: February, 2020
Trip Type:
Reviews Rating: Very Poor
Kathy
Good Tags
Comfortable bed.
Bad Tags
Needs refurbishment. Called for shuttle twice. Both times there was music BLARING in the background. They never did turn it down. This was a 2 1/2 star at best.
Stay Details
Date Of Stay: February, 2020
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Bad Tags
Hotel staff was rude and not accommodating at all. I had to ask manager for help because no staff member was helpful.
Stay Details
Date Of Stay: February, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Lloyd
Bad Tags
The room was 81F when we arrived with the thermostat set to 90F. We turned the thermostat down to 70F,but the room remained at 81F all night. The construction quality of the room was poor. Beware, parking is $38/night.
Stay Details
Date Of Stay: February, 2020
Trip Type: Family with Teens
Reviews Rating: Very Poor
Claire
Bad Tags
Our room was in a wing that had been a motel and needed to be totally renovated like the rest of the rooms had been
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Teens
Reviews Rating: Poor
Tom
Good Tags
Convenient and clean
Stay Details
Date Of Stay: January, 2020
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The staff- the driver was amazing!
Bad Tags
I've stayed here many times and am a member. I was so disappointed by this stay. The rooms are very run down and there is no longer in room dining. The heater didn't work, at night the room wouldn't be dark, and the bathroom was not clean.
Stay Details
Date Of Stay: November, 2019
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Danielle
Good Tags
Amazing amazing amazing
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
The bathroom, the decor, the pin striped wall paper the carpet in the hallways, and the drapery. It’s unfortunate the quality stops there, the my have really beautifully designed black out drapes but you can’t draw them closed, so they donâ
Bad Tags
The bed is not as comfortable as it should be for 3.5 stars, and there was really loud banging outside my door all morning from very early, someone was also drilling into the wall next to my room, and the shades done block out the light. I barely slept.
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Poor
Patricia
Good Tags
everyone was real nice! EXCELLENT ROOM, BEDS, RESTAURANT, STAFF EHLP AT CHECK OIN.
Bad Tags
I thought the parking fee was a bit much!
Stay Details
Date Of Stay: October, 2019
Trip Type: Group Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location to LAX
Bad Tags
Just overall was a bit older and could use updating. The outside noise was a bit much
Stay Details
Date Of Stay: October, 2019
Trip Type:
Reviews Rating: Disappointing
Karen
Good Tags
Close to LAX. Room was huge
Bad Tags
Shuttle took awhile getting there but quick going back to airport. Saw about 4 Sheraton shuttles for another location before one appeared for this location. Parking lot was a bit scKetchy
Stay Details
Date Of Stay: October, 2019
Trip Type: Solo Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
The swimming pool. The restaurant was very good, but the staff was undersupplied and the wait times to order and receive food were excessive.
Bad Tags
Wished there was a jacuzzi. There was not enough coffee, creamer etc. supplied. A microwave would have been a good addition.
Stay Details
Date Of Stay: October, 2019
Trip Type: Senior Traveler
Reviews Rating: Pleasant
Jeremiah
Good Tags
The hotel was fine. Getting there was a nightmare.
Bad Tags
The hotel shuttle was unmarked in front and hard to read from the side. So I missed the first shuttle that passed me at LAX. I almost missed the second. There is no sign on the front of the shuttle to announce the hotel I finally got on and made it.
Stay Details
Date Of Stay: October, 2019
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Proximity to airport; cleanliness; lovely decor and comfort; shuttle bus to airport.
Bad Tags
No refrigerator; no complimentary coffee in lobby after breakfast.
Stay Details
Date Of Stay: September, 2019
Trip Type: Senior Traveler
Reviews Rating: Very Good
Patrick
Good Tags
The location to the airport is excellent However they place you in the old wing of the hotel which is like an old motel with the exterior hallway closed in. The AC did not work on arrival, the telephone did not work nor did the blinds. the room is small
Bad Tags
The room is very small and old. It is only worth what I paid
Stay Details
Date Of Stay: September, 2019
Trip Type:
Reviews Rating: Fair
William
Good Tags
Close to the airport
Bad Tags
Nope
Stay Details
Date Of Stay: September, 2019
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Location near our event.
Bad Tags
IT COST $35 dollars to park at the hotel!!
Stay Details
Date Of Stay: September, 2019
Trip Type: Group Traveler
Reviews Rating: Fair
cerci
Visibly beautiful, finding our room was difficult, the Signage should have been clearer! Noise level in the rooms was poor. Bathroom tubs very slippery . Room could have been cleaner
Good Tags
The food was good, the beds were comfortable,
Bad Tags
Needed more information about prices, parking Fees, noise from outside the room. Room could have been cleaner.
Stay Details
Date Of Stay: November, 2016
Trip Type: Family w/Teens
Reviews Rating: Pleasant