Reviews

Authentic Guest Reviews Crowne Plaza Los Angeles Airport

Total Traveler Rating

Total Traveler Rating
3/5


Based on 82 Reviews
William
Good Tags
It's clean and the staff are very welcoming and accommodating. Excellent service.
Bad Tags
Nothing at all ...
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Gregory
Good Tags
Clean. Laundry costs were reasonable
Bad Tags
Amazing experience here. This place deserves my 1st choice decision.
Stay Details
Date Of Stay: September, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Bad Tags
Rooms need slight updating.
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Melanie
Good Tags
The location is only one mile from airport and they have door to door shuttle that runs regularly all day/night. The room was clean and quiet and the bed was comfortable. Definitely will stay here again!
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Nicholas
Good Tags
Staff, location and restaurant/bar
Bad Tags
Carpets looked dated and water pressure was lacking
Stay Details
Date Of Stay: August, 2021
Trip Type: Business Traveler
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Great location and close to everything.
Bad Tags
The hotel charges a daily resort fee of like $35, and also $--- per day for your stay. The fees are rather exorbitant.
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Jamie
Good Tags
Amenities and location
Bad Tags
Some Clientele
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Good
Odilia
Good Tags
This hotel did not meet my expectations, and they failed to clearly explain hidden charges.
Bad Tags
Worst experience with a hotel, did not explain parking nor additional hidden fees when checking in, and it was overcrowded considering the pandemic. I would like a refund.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
The price and location.
Bad Tags
The parking was confusing.
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Location. Comfortable room Clean room and bathroom Shuttle bus to airport
Bad Tags
Waited a long time to check in, not enough staff. Some guests appeared to want to use the rooms for a couple of hours. Two of the four elevators were out of service, guests were angry, the hotel staff had difficulty solving the issue.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Fair
Jan
Good Tags
Good pricing, very nice accomodation
Bad Tags
The Parking lot too expensive( $ 40). Should have free parking!
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Very Good
Shawna
Good Tags
The bed was very comfortable. Room was clean. Room had the perfect temperature to sleep well all night. Room service was good, they only forgot one drink, but they accomdated us with our late arrival.
Bad Tags
the closeness to the adjoining room allowed us to hear them going in and out throughout the evening. I did not appreciate the adjoining room door between the rooms. The neighbors took it upon themselves to lock and unlock the door repeatedly over an hour.
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Exceptional
Bonnie-Love
Bad Tags
Very outdated. Shower was dripping and tiles were rusted. Mattress was not hotel quality. I would never stay again or recommend this hotel.
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Disappointing
Verified Hotel Guest
Bad Tags
We booked 2 rooms. One room for 3days under my husband. One room for 2days my name for my mom and sister. 3night stay in room we need to go to front 4times for key verify. One night lady enter the room! (What a mess!!!) Parking is terrible too.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Very Poor
Winter
Good Tags
I loved the location and how it looked inside
Bad Tags
My hotel sink filled with nasty water after a shower and then found old hash brown in fridge but the corrected and fixed the problem with 3 days free parking
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Young Children
Reviews Rating: Pleasant
Aakash
Bad Tags
Rooms were comparable to a 2-3 star hotel, paper-thin walls made us able to hear everything outside and concerned for our privacy, unmentioned $15 resort fee.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Diana
Good Tags
Location
Stay Details
Date Of Stay: August, 2021
Trip Type: Business Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Friendly staff, they are great! Overall a nice hotel. Hotel gives parking discount. Gym is good as well. Overall, family liked the stay.
Bad Tags
None
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Wonderful
Darlene
Good Tags
The staff was Extremely friendly and checkin was quick
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Camille
Good Tags
The front desk staff was especially welcoming and nice. There were lots of annoyed people checking in from cancelled flights. And even though there was a technical issue happening the staff stayed calm, caring and professional!
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Yeshesvi
Good Tags
Location - close to airport
Bad Tags
cleanliness was not great, shower was terrible and no microwave in the room. Parking is super expensive $17 every time car leaves the parking structure or $40 every day for in/out pass. Ridiculous.This is a 2 star motel room masquerading as a 4 star hotel
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Location.
Bad Tags
Confusing parking garage finding correct floor to park. Nondisclosure of parking in/out rules and daily costs. Bed---uncomfortable, not sure what type of liner used for the mattress, but made horrible noise every time moved.
Stay Details
Date Of Stay: August, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Nothing
Bad Tags
I disliked everything, especially the customer service it¿s 100% trash and they lied about the deposit. The amount definitely didn¿t match the amount on the website AND they are holding on to my deposit
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Branin
Good Tags
It is quite close to LAX
Bad Tags
Paper thin walls and doors. Could hear everything being said in the hallway and in the room next door. No sleep.
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Poor
Elizabeth
Good Tags
We stayed at a Sonesta in Milpitas, Ca. But I think it was a nicer room. It had a table with two chairs, that we could eat at, and I think a microwave. The one we got close to LAX , didn¿t have a table with chairs, or a microwave oven.
Bad Tags
I had to go to the sixth floor to heat up my food, the pool was not very big. I think it needs a legend telling you what floor the pool is in, and the exercise room, and where the microwave is, laundry room?. In the lobby.
Stay Details
Date Of Stay: August, 2021
Trip Type: Group Traveler
Reviews Rating: Good
Chuckie
Good Tags
Very well maintained
Bad Tags
Not sure what happened on the particular day that we arrived, but it took quite a while before a shuttle got to us from the hotel.
Stay Details
Date Of Stay: August, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
I did not realize how close the hotel was to the airport. Big plus for the future stays.
Bad Tags
No
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Wonderful
Mario
Good Tags
Like the availability of on site food and bar.
Bad Tags
The jumper suicide landing a few feet away from me was an unpleasant experience.
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
It was perfect for our needs. Hotel shuttle was provided from airport. Check-in was a tad slow, but fine. Room was clean and comfy. Would stay here again.
Bad Tags
No complaints.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Passionae
Good Tags
Staff
Bad Tags
Security deposit too high
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Fair
Paul
Bad Tags
There was a bug in the hotel. But the hotel did nothing.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Teens
Reviews Rating: Very Poor
Chonita
Good Tags
Close to the airport
Bad Tags
I did not like the parking rates
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
This place has Officially become a home while Looking for a home. In fact I'll be BACK this afternoon.....
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
What I liked best about this hotel is that it is close to the airport.
Bad Tags
Not very clean, slices of pizza were left in the window near the elevator for over a day. They did not clean my room until I called. All elevators were not working resulting in long, very long wait times in the lobby before being able to go to your room.
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Keith
Good Tags
Location and friendly staff.
Bad Tags
No.
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Exceptional
Kurt
Bad Tags
Dirty and stunk
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
This hotel has just been taken over by the Sonesta group. They are very short staffed. The room only had one towel , it took 3 phone calls and a trip to the front desk to get additional towels. Ran out of TP and gave up trying to get more from !
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Fair
Frederick
Good Tags
That is is convenient.
Bad Tags
I was very unhappy this visit . No pool available day I checked out inn The ice machine in my floor did not work.. The plug socket next to my bed did not work . Was not told that I needed to request room service my room went unclean the next day .
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
N/a
Bad Tags
The parking is Atrocious. They share the lot with other hotels and an airport parking service so it was very hard to find parking and when you did find a spot it was hard to get out because all the cars there park so close to one another.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
David
Good Tags
The valet. He was one of the kindest people I¿ve ever met. He was more of a concierge than a valet and we spent at least an hour just talking
Bad Tags
The phone in the room didn¿t work.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Josette
Good Tags
location Room Service Food on Site
Bad Tags
Need a better smoking area to accomodate guest
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Location near airport
Bad Tags
I was in a long line to check in and it was my turn next, however, another guest just cut in front of me and the front desk allowed it. When I asked the front desk why she allowed someone to cut me in line, she said they were a ¿guest¿. What was I then?
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
I checked in after midnight and checked out six hours later to catch an early flight. It really irks me to have to pay a resort fee for this kind of stay
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The location & the lobby was nice. Staff at the front desk was friendly. Needed regular coffee upon arrival & staff bought immediately.
Bad Tags
The carpet was dirty in the room & needed replaced.The closet to hang your clothes was only about 2ft off the ground so I had to hang them in the bathroom. The furniture could be replaced.
Stay Details
Date Of Stay: July, 2021
Trip Type: Business Traveler
Reviews Rating: Very Good
Krishnakumar
Good Tags
Nearby airport
Bad Tags
Parking was too expensive and they did not mention this in online anywhere
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Bad Tags
$79 early check in fee is excessive and the employees seemed miserable
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Good area
Bad Tags
The staff taking my reservation
Stay Details
Date Of Stay: July, 2021
Trip Type: Group Traveler
Reviews Rating: Pleasant
Ahmed
Good Tags
Good
Bad Tags
No all good
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Teens
Reviews Rating: Exceptional
Cassandra
Good Tags
Very friendly and helpful staff. Great room.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
I like this area because I feel safe walking in the area at night then there¿s meter parking on the street nearby¿but it looks like that¿s going away soon to make room for the busses. After that this won¿t be worth it unless they do much needed upgrad
Bad Tags
I was charge $200 a night deposit that I didn¿t know about, the carpet was beyond filthy, there was hair in the shower then there¿s a new resort fee. If you¿re going to add fees you usually do upgrades theres were NONE
Stay Details
Date Of Stay: July, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location and staff
Bad Tags
Cleanliness. First room had clothing in it second room dirty bedding. But staff went above and beyond to make sure we got a good room.
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Helem
Good Tags
All and price
Bad Tags
N/a
Stay Details
Date Of Stay: July, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Verified Hotel Guest
Good Tags
Nothing . Definitely a scam and not a 4 star hotel. Rooms dirty and front desk never answered the phone
Bad Tags
The parking was horrendous, the long lines with a lobby that smelled of marijuana. Walking to the parking lot past weird people just hanging out. The phone chargers and hair I found in the bed. The dirty ice bucket. I could go on.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Monica
Good Tags
Location, clean and safe
Bad Tags
When I got to the hotel at 11 pm there was no parking available.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
Clean
Bad Tags
They didn¿t mention a $200 a night hold fee
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Pleasant
Verified Hotel Guest
Good Tags
Location close to the airport
Bad Tags
This is a very run down the hotel not very clean. Not a good place for families.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Fair
Brian
Good Tags
The rooms were clean and well designed.
Bad Tags
The front desk was slow in transactions with customers.
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Teens
Reviews Rating: Good
Kim
Good Tags
Location
Bad Tags
Sent to a dirty room. Had to change rooms.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Demarcus
Good Tags
The workers
Bad Tags
No
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Exceptional
Maleia
Good Tags
The location was great because I needed to catch a early morning flight.
Bad Tags
It was a little dated.
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Good
Donald
Bad Tags
Parking was confusing
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Brian
Good Tags
Staff
Bad Tags
Some Staff
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Good workout room with weights. Great accommodations for a great price. Keurig in-room coffee, they should have better creamer, excellent staff.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Exceptional
William
Good Tags
The room was very clean, and the hotel supplied us with two complementary bottles of water for coffee or personal consumption.
Bad Tags
N/A
Stay Details
Date Of Stay: June, 2021
Trip Type: Senior Traveler
Reviews Rating: Exceptional
Ana
Good Tags
The staff is really friendly:)
Bad Tags
No breakfast included :/
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Bradock
Good Tags
Was incredibly dated, no toiletries widows were opaque due to dirt. First and possibly last time .
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
200 dollar deposit per night was absolutely ridiculous
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Poor
Leticia
Good Tags
No stress check in
Bad Tags
The parking structure allowed didn't clearly reflect the actual name of hotel. It was still under previous name crown plaza. I therefore incurred an extra parking fee when I prematurely exited thinking I was in the wrong parking structure
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Laura
Good Tags
I can't recall the name of the lady that checked us in but she was a complete sweetheart. She's been in the industry for like 20 years she said. We stayed here because we had an early fight out and didn't want to have to get up early. I'd stay here again!
Bad Tags
I thought the hotel bar/restaurant was a little pricey.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Exceptional
Nina
Good Tags
Staff was very nice. Hotel was clean and very nice decor and setup
Bad Tags
Had a constant drip in both the shower and bathroom sink. Was a little annoying and couldn't get it stop.
Stay Details
Date Of Stay: June, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The room was clean, the bed was comfortable and fairly quiet for the most part.
Bad Tags
It was a fine stay.
Stay Details
Date Of Stay: June, 2021
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Easy check in, customer service was respectful and friendly, clean room and free airport shuttle.
Bad Tags
N/A
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Exceptional
Felix
Good Tags
Everything was great.
Bad Tags
No complaints.
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Michael
Good Tags
The fact that I left early.
Bad Tags
Where do I begin? The hamburger bun stuck to the ceiling of the elevator was just the beginning. We found a drop of blood in front of the check-in desk. Once we got to the room, the real fun began. Hair everywhere. Musty odor and windows covered in filth.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Poor
Trudi
Good Tags
The best part of this place was the Staff! They were helpful professional and friendly!! The hotel itself was a bit run down and could use an upgrade in my opinion!! But it served its purpose! Hotel employee were exceptional!!
Bad Tags
See my comment above. The hotel could use an upgrade. It¿s a bit shabby. Maybe fresh grout clean windows rugs etc. A refresh!
Stay Details
Date Of Stay: May, 2021
Trip Type: Solo Traveler
Reviews Rating: Exceptional
David
Good Tags
Nearness to airport.
Stay Details
Date Of Stay: May, 2021
Trip Type: Traveling as Couple
Reviews Rating: Pleasant
Nancy
Bad Tags
Its hard for two people to sleep in full size beds versus queens and its sad that they offer a pool but have no hot tub or jacuzzi
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Good
Verified Hotel Guest
Good Tags
On the exterior persons were smoking Marijuana near the entrance on more than one occasion.
Bad Tags
Entrance and exit experiences were a concern.
Stay Details
Date Of Stay: May, 2021
Trip Type: Senior Traveler
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Great location. The lobby was nice.
Bad Tags
The deposit was really expensive. The parking fee was $49. That's steep. Some of the guests were smoking some mj outside the hotel lobby which caused the smell to wreak and the value and quality of the hotel to be less than what it should be.
Stay Details
Date Of Stay: May, 2021
Trip Type: Family with Young Children
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Good proximity to LAX
Bad Tags
Check in process was horrible. Arrived to a long line trough the whole lobby that moved very slowly. Took me over an hour to get to the front desk. Staff acted very indifferent to the situation.
Stay Details
Date Of Stay: May, 2021
Trip Type: Business Traveler
Reviews Rating: Very Poor
Carl
Good Tags
They gave me a rule that someone else was already sleeping and I open the door up all the people there with his side the road and I could¿ve got killed because I open the door with somebody is already a
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Very Poor
John
Excellent hotel, clean, friendly staff, efficient. Great for airport layover.
Good Tags
Quiet, clean, great staff.
Bad Tags
As with most hotels, foI'd and beverages overpriced.
Stay Details
Date Of Stay: June, 2017
Trip Type: Couple
Reviews Rating: Exceptional