Reviews

Authentic Guest Reviews Holiday Inn Express Hotel & Suites Lakeway

Total Traveler Rating

Total Traveler Rating
3/5


Based on 14 Reviews
Verified Hotel Guest
Bad Tags
Manager was rude to my wife. Beds were uncomfortable. Wiring was bad in the room: had to turn on all lights to get bathroom light and power sockets to work. Very inconvenient and disappointing for Holiday Inn Express.
Stay Details
Date Of Stay: November, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Samuel
Bad Tags
The woman at the desk was uncaring and unhelpful.
Stay Details
Date Of Stay: October, 2021
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
Location
Bad Tags
Not clean, bugs, and at first was given keys to an occupied room
Stay Details
Date Of Stay: September, 2021
Trip Type: Traveling as Couple
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
That they allowed my refund to process.
Bad Tags
Someone broke in room/left door propped open. Horrible customer service/rude & disrespectful. No mgr. available. Room was filthy. Body hair on walls of tub. Glob of hair on floor by toilet. Toenail on bed. Stains on sheets/comforter. 2 towels for 4 people
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Mayra
Bad Tags
I check in at after 6:30pm and my room was not ready and also the milk was spoiled.
Stay Details
Date Of Stay: July, 2021
Trip Type:
Reviews Rating: Exceptional
Whitney
Good Tags
The room was clean and updated. However, the grounds were unkept. All plants were dead and full of cigarette butts in the large planters right as you entered. The trash was overflowing the dumpster spilling out into the parking lot.
Bad Tags
The check in clerk was unenthused and when asked by another guest to bring towels-she said, "I'm by myself you're going to have come get them yourself." The hobby was hot and fans were on-think A/C was out the entire length of our stay.
Stay Details
Date Of Stay: July, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Good
Nancy
Good Tags
nothing
Bad Tags
trash in the parking lot / trash in the lobby not a present experience at all -- should have left after the first night
Stay Details
Date Of Stay: June, 2021
Trip Type: Family with Young Children
Reviews Rating: Very Poor
Nisha
Good Tags
The location was convenient and easy to get to.
Bad Tags
The water pressure on the left side of the hotel is terrible. We asked about it and they said that the water heater was on the right side so they couldn't do anything about it. The shower itself was dirty. They bed was also uncomfortable.
Stay Details
Date Of Stay: June, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Carol
Good Tags
Location
Bad Tags
No, all was good
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Wonderful
Verified Hotel Guest
Good Tags
Location
Bad Tags
Roach in hotel sink upon arrival.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Good
Verified Hotel Guest
Good Tags
Great location., amenities, bed and pillows, and staff.
Bad Tags
The breakfast sandwiches were sub-par, Jimmy Dean. I needed toothpaste and even though they have tent cards advertising that if I may have forgot a toiletry item to just ask and they provide one, their supply was empty for the two days I was there.
Stay Details
Date Of Stay: April, 2021
Trip Type: Business Traveler
Reviews Rating: Very Good
Peter
Good Tags
The front desk staff were friendly.
Bad Tags
Switch out of the first room, there were towels missing and those that were there were dirty! The second room had stains on the bedsheets had hairs on the bed, in the sink and shower. The hallway floor was filthy and never vacuumed.
Stay Details
Date Of Stay: March, 2021
Trip Type: Business Traveler
Reviews Rating: Fair
Jonathan
Good Tags
Location. And the dear lady behind the counter was very courteous.
Bad Tags
Wall next to dresser with coffee machine in room is dirty. Check your cleaning processes.
Stay Details
Date Of Stay: August, 2020
Trip Type: Traveling as Couple
Reviews Rating: Very Good
Karen
Good Tags
You charged me $15 & have not returned it. Please give me back the $15 because I never got any amenities
Bad Tags
Give me back my $15
Stay Details
Date Of Stay: March, 2020
Trip Type:
Reviews Rating: Pleasant