Reviews

Authentic Guest Reviews Extended Stay America-Charlotte-University Place-E Mccullough Dr

Total Traveler Rating

Total Traveler Rating
3/5


Based on 97 Reviews
Susan
The scariest, most unsafe n...
Good Tags
The place was so scary and aweful I slept a few hours and left w no breakfast. The kitchen area was a small platform that looks like an afterthought, no elevators - no security - an experience I desperately want to forget. I actually thought about sleeping in my car
Bad Tags
Everything was the worst I’ve ever experienced as far as the place itself. The only good thing was the staff
Stay Details
Date Of Stay: December, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Evangelette
the worse ever
Good Tags
the area it’s in
Bad Tags
i had to wait over an hour to get checked in because the person who worked front desk left and was gone for over an hour didn’t get to enjoy. the room was dirty u urine on toilet floor nasty
Stay Details
Date Of Stay: November, 2022
Trip Type: young couple
Reviews Rating: Very Poor
Sanita
it was fun clean and...
Good Tags
nice and clean
Bad Tags
nothing
Stay Details
Date Of Stay: November, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Keiyana
Very good
Stay Details
Date Of Stay: November, 2022
Trip Type: family with young children
Reviews Rating: Very Good
Melissa
Poor
Stay Details
Date Of Stay: November, 2022
Trip Type: solo traveller
Reviews Rating: Poor
Josephine
Bad
Bad Tags
Shower did not work. Room smelled really bad. No dishes. Bathtub was filthy
Stay Details
Date Of Stay: November, 2022
Trip Type: review category business travellers
Reviews Rating: Very Poor
Jennifer
Do not stay at this...
Good Tags
I thought it was a decent price for the area but I was wrong.
Bad Tags
I attempted to check in earlier but was not allowed and that wasn’t an issue. But the smell of marijuana when I walked into the lobby was. There is no elevator so I had to take the stairs to the 3rd floor. When I finally made it to the room, it “appeared” cleaned but soon the hotel pet roaches started making themselves at home. There were a few dead ones on the floor. Then I saw a few live ones on the walls, window and phone. I did NOT STAY. I gathered my bags and checked out. Do not stay here.
Stay Details
Date Of Stay: October, 2022
Trip Type: solo traveller
Reviews Rating: Very Poor
Guy
10/22/2922
Good Tags
Clean quite comfortable not the Ritz but for what you paid I personally had zero ossues
Bad Tags
The place could use an update most notably the halls to begin with, then the rooms
Stay Details
Date Of Stay: October, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Ashley
Exceptional
Stay Details
Date Of Stay: October, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Charles
a drug haven
Good Tags
people smoking pot in parking lot. room filthy could wipe dust off table bedding filthy didn’t stay. walked right back out. they were supposed to refund rooms and only refunded one.
Bad Tags
everything
Stay Details
Date Of Stay: October, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Victoria
worst stay ever !!!!
Good Tags
nothing terrible
Bad Tags
it was very dirty and the receptionist stated to me there was no other rooms and no one to clean
Stay Details
Date Of Stay: September, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Carlisha
Disgusting, unaccepttable. we didnt stay...
Good Tags
nothing. the property was gross. we didnt stay
Bad Tags
Everything, the property was gross, nasty, nothing was clean about it.
Stay Details
Date Of Stay: August, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Tanner
Very poor
Stay Details
Date Of Stay: August, 2022
Trip Type: solo traveller
Reviews Rating: Poor
Elizabeth
Passable
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Fair
Sharesse
Poor
Stay Details
Date Of Stay: July, 2022
Trip Type: young couple
Reviews Rating: Poor
Nikkia
My stay was great room...
Good Tags
I liked everything
Bad Tags
Nothing
Stay Details
Date Of Stay: July, 2022
Trip Type: solo traveller
Reviews Rating: Exceptional
Sheena
Bad
Good Tags
Spacey room
Bad Tags
ROACH INFESTATION
Stay Details
Date Of Stay: July, 2022
Trip Type: family with young children
Reviews Rating: Very Poor
Susan
staff was nice and friendly....
Good Tags
it was clean and quiet
Bad Tags
lack of drinks in vending
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Latanya
Front desk
Good Tags
Ms Camille was amazing she went on her way for us great lady
Bad Tags
Her willingness in her hospitality
Stay Details
Date Of Stay: June, 2022
Trip Type: family with young children
Reviews Rating: Exceptional
Anonymous
Sketchiest place I’ve ever been.
Bad Tags
The tub was moldy, we opened the fridge and it had a horrible smell in it, and someone kept calling the phone while we first entered the room.
Stay Details
Date Of Stay: May, 2022
Trip Type: with friends
Reviews Rating: Very Poor
Anonymous
Exceptional
Stay Details
Date Of Stay: May, 2022
Trip Type: group
Reviews Rating: Exceptional
Ohu
Fair
Good Tags
I liked having a stove top and normal size fridge in the room and it was close to I85.
Bad Tags
When I arrived there to check-in and later check-out, there was no one at the front desk and no way of alerting the staff that I wanted to check-in. Waited for about 10 minutes before someone came to check me in. It was a bit noisy at night, the bathroom had stains in the sink and on the bathtub. The staff told me the breakfast was a to go breakfast which to me means next to no breakfast even though it supposed to be included. I seriously doubt I will stay there again.
Stay Details
Date Of Stay: May, 2022
Trip Type: young couple
Reviews Rating: Fair
Charles
Very good
Good Tags
The Breakfast and Location were fine on this particular stay at this location.
Stay Details
Date Of Stay: February, 2022
Trip Type: group
Reviews Rating: Very Good
Alex
Very good
Stay Details
Date Of Stay: January, 2022
Trip Type: young couple
Reviews Rating: Very Good
Zachia
Good
Stay Details
Date Of Stay: December, 2021
Trip Type: young couple
Reviews Rating: Good
Phillip
Pleasant
Good Tags
The location
Bad Tags
The noisy kids outside after 10:30pm.
Stay Details
Date Of Stay: November, 2021
Trip Type: family with young children
Reviews Rating: Pleasant
Jeff
Very poor
Good Tags
Coffee area was nice
Bad Tags
Room was dirty. Had awful smell like chemical or cigarette/weed smoke that was overwhelming..left the window open on freezing cold night just to be able to tolerate smell.. full garbage bags lining hallway. the couch was stained. The shower curtain dingy. Nobody at front desk after 8 pm to even try to get room change. For $180+ dollars a night and 7.6 rating i didn't expect anything fancy but this was pretty awful.
Stay Details
Date Of Stay: November, 2021
Trip Type: family with young children
Reviews Rating: Poor
Colleen
I would not recommend this...
Good Tags
THe only thing good about this hotel is it's location
Bad Tags
We booked a 2 queen bed room and when we got there they told us they only had a single double bed room. The room was dirty and very outdated. You had a kitchenette however it takes the staff over an hour to bring you pots and pans and dishes. There was rust in the microwave and the tub. I would not recommend this hotel to anyone!!
Stay Details
Date Of Stay: November, 2021
Trip Type: family with young children
Reviews Rating: Very Poor
Jessica
Acceptable.
Good Tags
Location is great, right near the university, shopping, etc., and not far from PNC Music Pavilion. It was clean, and the staff were pleasant.
Bad Tags
There are NO ELEVATORS in this building! Big problem if your luggage is at all bulky or heavy. Also, vending machine was completely empty and in response, staff just shrugged. At least they should have some bottled water available for guests to buy at the front desk, if they can't keep the vending machine stocked. Lastly, while the location is great in so far as it's close to all the important things, I felt a little bit worried about my car being safe in the parking lot, as there were a lot of people wandering around the area.
Stay Details
Date Of Stay: October, 2021
Trip Type: solo traveller
Reviews Rating: Good
Anonymous
I didn't like it
Good Tags
The location
Bad Tags
It is dirty and the furniture is old and disgusting
Stay Details
Date Of Stay: October, 2021
Trip Type: solo traveller
Reviews Rating: Disappointing
Anonymous
Good
Good Tags
Secluded
Bad Tags
No elevator
Stay Details
Date Of Stay: October, 2021
Trip Type: solo traveller
Reviews Rating: Good
Marcus
Poor
Good Tags
Staff was really nice
Bad Tags
Stove did not work in the room
Stay Details
Date Of Stay: September, 2021
Trip Type: review category business travellers
Reviews Rating: Poor
Koffi
Exceptional
Stay Details
Date Of Stay: August, 2021
Trip Type: family with young children
Reviews Rating: Exceptional
Nathaniel
Need to clean better
Good Tags
Nothing
Bad Tags
It wasn’t clean, problem with pricing checking in, paid for kitchenette but they had no pots an pans to give out, overall a waste of my money
Stay Details
Date Of Stay: July, 2021
Trip Type: family with young children
Reviews Rating: Very Poor
Whitney
Exceptional
Stay Details
Date Of Stay: June, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Tammy
Exceptional
Stay Details
Date Of Stay: June, 2021
Trip Type: young couple
Reviews Rating: Exceptional
Gregory
Good
Good Tags
Quite
Bad Tags
Nothing
Stay Details
Date Of Stay: May, 2021
Trip Type: young couple
Reviews Rating: Very Good
Tiny
Bad
Stay Details
Date Of Stay: May, 2021
Trip Type: solo traveller
Reviews Rating: Very Poor
Glennesha
Good
Stay Details
Date Of Stay: April, 2021
Trip Type: review category business travellers
Reviews Rating: Good
Robin
Disappointing
Good Tags
There was np breakfast..
Bad Tags
There was. People with guns. Smelled like cigarettes and roaches. People fighting
Stay Details
Date Of Stay: April, 2021
Trip Type: solo traveller
Reviews Rating: Disappointing
Jessica
Very good
Stay Details
Date Of Stay: February, 2021
Trip Type: young couple
Reviews Rating: Very Good
Anonymous
A living nightmare-fully regret it.
Good Tags
The checkout clerk was very nice, everything else was a disaster.
Bad Tags
Moldy bathtub and sink, dirty reusable mask on floor next to bed (I only use disposable masks), rude check in clerk, building not secure, rear door couldn’t fully close much less lock, hallway filthy. Room in really rough shape, bathroom door busted, nail sticking out, walls gouged unrepaired. At least the checkout clerk was sweet enough to tell me the check in clerk who tried to charge me for the WiFi was wrong-she reaffirmed the ad which said it was free....
Stay Details
Date Of Stay: January, 2021
Trip Type: review category business travellers
Reviews Rating: Very Poor
Imani
Exceptional
Stay Details
Date Of Stay: January, 2021
Trip Type: review category business travellers
Reviews Rating: Exceptional
Andrew
Real definition of a 2...
Good Tags
Staff was cool
Bad Tags
Place was dingy!!!
Stay Details
Date Of Stay: December, 2020
Trip Type: review category business travellers
Reviews Rating: Very Poor
Iris
Very good
Stay Details
Date Of Stay: November, 2020
Trip Type: family with young children
Reviews Rating: Very Good
Iris
Very good
Stay Details
Date Of Stay: November, 2020
Trip Type: family with young children
Reviews Rating: Very Good
Melissa
Exceptional
Good Tags
The Manger Drexel was very informative..All staff was nice friendly and helpful
Stay Details
Date Of Stay: November, 2020
Trip Type: review category business travellers
Reviews Rating: Exceptional
Linda
Grateful, thank
Good Tags
No breakfast was served, everything was good
Bad Tags
Nice people
Stay Details
Date Of Stay: October, 2020
Trip Type: family with young children
Reviews Rating: Wonderful
Anonymous
Exceptional
Stay Details
Date Of Stay: October, 2020
Trip Type: review category business travellers
Reviews Rating: Exceptional
Anonymous
Exceptional
Stay Details
Date Of Stay: October, 2020
Trip Type: with friends
Reviews Rating: Exceptional
Rachel
Great
Good Tags
Kitchen
Bad Tags
Leaving
Stay Details
Date Of Stay: October, 2020
Trip Type: family with young children
Reviews Rating: Wonderful
Anonymous
Exceptional
Good Tags
Everybody was nice . Room clean and bathroom clean. Water be really hot I love that
Bad Tags
N/A
Stay Details
Date Of Stay: October, 2020
Trip Type: review category business travellers
Reviews Rating: Exceptional
Lea
Exceptional
Good Tags
Employees mad cool . The stay is nice really nothing to complain about
Bad Tags
N/A
Stay Details
Date Of Stay: October, 2020
Trip Type: review category business travellers
Reviews Rating: Exceptional
Teara
Exceptional
Stay Details
Date Of Stay: September, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Charles
Venerable value, superb staff, fine...
Good Tags
The staff was excellent at responding to the bell at the front, even at late hours. The room was a nice size for the price, and was fairly clean. The check-out process was quick and easy. The USB ports on the night stand was a nice bonus and very convenient. I had two laptops going plugged in, as well as my phone, headphones charging, and my watch, and still had a few outlets to spare. The included alarm clock was large, visible, and bright, but I did not check the volume on it.
Bad Tags
The walls and structure creaked a lot at night, especially when people were moving about upstairs, the walls were not muffling sounds of people talking in the halls, in another room, or even upstairs. The cabinet in the bathroom was swelling and falling apart slightly, and the toilet was difficult to flush.
Stay Details
Date Of Stay: September, 2020
Trip Type: review category business travellers
Reviews Rating: Very Good
Rachel
Great
Good Tags
Great everything
Bad Tags
Nothing
Stay Details
Date Of Stay: September, 2020
Trip Type: family with young children
Reviews Rating: Wonderful
Anderson
Well I decided to stay...
Good Tags
It's convenient!
Bad Tags
STAIRS!!
Stay Details
Date Of Stay: September, 2020
Trip Type: review category business travellers
Reviews Rating: Wonderful
Eduardo
Exceptional
Stay Details
Date Of Stay: September, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
White
Great
Bad Tags
The stove wasnt clean on the inside. They need to replace the refrigerator.
Stay Details
Date Of Stay: September, 2020
Trip Type: review category business travellers
Reviews Rating: Good
Eduardo
Exceptional
Stay Details
Date Of Stay: September, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Furmenger
Perfect
Good Tags
Perfect stay again
Stay Details
Date Of Stay: September, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Furmenger
Perfect stay and will come...
Good Tags
The staff were really friendly and the room was very clean upon arrival.
Bad Tags
No tea or coffee maker in room
Stay Details
Date Of Stay: September, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Monique
Exceptional
Stay Details
Date Of Stay: September, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Selica
Good
Stay Details
Date Of Stay: August, 2020
Trip Type: review category business travellers
Reviews Rating: Good
Jessica
Superb
Stay Details
Date Of Stay: August, 2020
Trip Type: young couple
Reviews Rating: Wonderful
Renisha
Bad
Good Tags
Nothing
Bad Tags
The place was rated 100% sanitation due to COVID-19 they’ve been using some type of chemical to spray which makes the floor sticky. We had dirty sheets on our bed. The beds are hard as a rock. They did not have extra sheets for the pullout mattress. They did not have blankets they only had sheets. For the price which was $99 a night I could’ve stayed at the Microtel across the way for $55 a night and slept comfortable in a clean room. I was refunded 99 dollars for the second night that I did not stay but was told I was going to get half off the first night which I did sleep in the filthy room. But I have not received a refund for the first night in the front desk clerk told me that there has been a lot of petty complaints. I did not feel that my Complaints Work petty
Stay Details
Date Of Stay: July, 2020
Trip Type: family with young children
Reviews Rating: Very Poor
Cory
Exceptional
Stay Details
Date Of Stay: July, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Chrystopher
Superb
Stay Details
Date Of Stay: June, 2020
Trip Type: family with young children
Reviews Rating: Wonderful
Chrystopher
Very good
Stay Details
Date Of Stay: June, 2020
Trip Type: family with young children
Reviews Rating: Very Good
Jimbo
Exceptional
Stay Details
Date Of Stay: June, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Keith
Soso
Good Tags
Nothing
Bad Tags
Cleaning
Stay Details
Date Of Stay: May, 2020
Trip Type: solo traveller
Reviews Rating: Fair
Brittany
Very good
Stay Details
Date Of Stay: May, 2020
Trip Type: review category business travellers
Reviews Rating: Very Good
Jennifer4119
Superb
Stay Details
Date Of Stay: May, 2020
Trip Type: young couple
Reviews Rating: Wonderful
Jennifer4119
Very good
Stay Details
Date Of Stay: May, 2020
Trip Type: young couple
Reviews Rating: Very Good
Christina
Exceptional
Stay Details
Date Of Stay: May, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Shonda
Good
Stay Details
Date Of Stay: May, 2020
Trip Type: solo traveller
Reviews Rating: Good
Alexandera
Perfect stay!
Good Tags
Everything
Bad Tags
Nothing
Stay Details
Date Of Stay: May, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Marddy
Bad
Good Tags
Leaving!!!!!
Bad Tags
First night my room flooded. Had to move to a smaller room no compensation. People up all night walking the halls making noise as if they were having a party. Unbelievable smells in the hallway as if someone was cooking something rotten. Will never stay there again.
Stay Details
Date Of Stay: May, 2020
Trip Type: review category business travellers
Reviews Rating: Very Poor
Paradise83
The smelly hotel.
Bad Tags
I was happy of the location...its close to my job..but the room smelled, the hallway smelled, the wifi didnt work and I didn't have any reception...I will never stay there again.
Stay Details
Date Of Stay: April, 2020
Trip Type: solo traveller
Reviews Rating: Very Poor
Brittany
Pleasant
Good Tags
Soft beds need more pillows tho
Bad Tags
Poop In was in the when we checked in
Stay Details
Date Of Stay: April, 2020
Trip Type: review category business travellers
Reviews Rating: Pleasant
Angela
Bad
Good Tags
Nothing
Bad Tags
Manager and employees were rude as hell
Stay Details
Date Of Stay: April, 2020
Trip Type: review category business travellers
Reviews Rating: Very Poor
Debra
Bad
Stay Details
Date Of Stay: April, 2020
Trip Type: family with young children
Reviews Rating: Very Poor
Debra
it was aweful and they...
Good Tags
It was disgusting
Bad Tags
The Manager and Staff
Stay Details
Date Of Stay: April, 2020
Trip Type: family with young children
Reviews Rating: Very Poor
Daniel
Overall pleasant stay
Good Tags
Clean and comfy
Bad Tags
The hallways were a little dirty
Stay Details
Date Of Stay: April, 2020
Trip Type: solo traveller
Reviews Rating: Wonderful
Alexcya
Superb
Stay Details
Date Of Stay: March, 2020
Trip Type: young couple
Reviews Rating: Wonderful
Victoria
Exceptional
Good Tags
Everything
Stay Details
Date Of Stay: March, 2020
Trip Type: family with young children
Reviews Rating: Exceptional
Victoria
Exceptional
Good Tags
Everything
Stay Details
Date Of Stay: March, 2020
Trip Type: family with young children
Reviews Rating: Exceptional
Gladys
Exceptional
Stay Details
Date Of Stay: February, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Gladys
Exceptional
Stay Details
Date Of Stay: February, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Lamaya
Exceptional
Good Tags
It’s clean and I like the way they treat me and the services
Stay Details
Date Of Stay: February, 2020
Trip Type: solo traveller
Reviews Rating: Exceptional
Latisha
Exceptional
Stay Details
Date Of Stay: February, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Elsie
It can be a nice...
Good Tags
Bugs in the room almost here for three weeks did not clean the room you only get clean towel during the week. No weekend s
Bad Tags
Roaches crawling after you turn on light could be comfortable cooking ate out or order pick did not feel safe leaving food around like snack put it and plates in frg
Stay Details
Date Of Stay: January, 2020
Trip Type: review category business travellers
Reviews Rating: Pleasant
Brittany
Exceptional
Good Tags
Great time
Bad Tags
Nothing
Stay Details
Date Of Stay: January, 2020
Trip Type: young couple
Reviews Rating: Exceptional
Brittany
Exceptional
Good Tags
Nice and cozy
Bad Tags
Nothing really it was good
Stay Details
Date Of Stay: December, 2019
Trip Type: young couple
Reviews Rating: Exceptional
Michelle
Good
Good Tags
The beds were comfortable and they had an actual stove in the kitchen. Although if you were there for a limited time no housekeeping was provided but you could go to the front desk and exchange dirty linens and towels for clean ones. The staff was very courteous and helpful. It was convenient to the rail lines.
Bad Tags
It could have been cleaner. Many people who lived there had pets and you could smell it. One lady dog kept pooping in the hallway and she didn't clean it up. The carpet in the hallways needed shampooing. I was a little concerned about safety. Many doors were left propped opened so anyone could enter building. The bathroom could have cleaner. There was hair around the toliet.
Stay Details
Date Of Stay: December, 2019
Trip Type: young couple
Reviews Rating: Good
Anonymous
Exceptional
Stay Details
Date Of Stay: December, 2019
Trip Type: family with young children
Reviews Rating: Exceptional
J
Disappointing
Good Tags
The property was in a great location but the hotel didn’t offer much. The rooms was decent but the door to the rooms had an inch to 1 and 1/2 inch gap from the floor.
Bad Tags
They had no ice machines, no blow dryer, (lucky we was close to a Walmart) the ppl that worked the first desk was never at the desk. The hallways was dirty. The lady let us know it was a smoke free hotel but all you smelled was marijuana! There was a lot of ppl hanging around the property don’t know if they was guest but it just didn’t look safe.
Stay Details
Date Of Stay: December, 2019
Trip Type: young couple
Reviews Rating: Disappointing