Reviews

Authentic Guest Reviews Best Western Airport Inn & Suites Cleveland

Total Traveler Rating

Total Traveler Rating
3/5


Based on 11 Reviews
Patricia
Good Tags
The staff was friendly and helpful and the location very convenient.
Bad Tags
The hotel lobby and elevator were dirty and gave a poor first impression, but the room was pretty clean. The complimentary breakfast was not very fresh and the breakfast room was left messy and not wiped up. I guess I got what I paid for.
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Disappointing
Verified Hotel Guest
Good Tags
Most of the staff were very nice. The woman that served breakfast was great. But the nighttime desk clerk was not so nice. She argued with me and trim made me feel like I had stolen some thing. I was very disappointed in that
Stay Details
Date Of Stay: August, 2021
Trip Type: Solo Traveler
Reviews Rating: Very Good
Teresia
Good Tags
The desk clerk was very friendly and tried his best to fix a less-than smooth three-night stay.
Bad Tags
It took unloading all our belongings (much of it vital medical supplies) into the first room, and then loading and unloading it all in two more room changes before we found a room with a working TV...This was not our usual, or expected, stay at BW.
Stay Details
Date Of Stay: June, 2021
Trip Type: Group Traveler
Reviews Rating: Poor
Jerry
Good Tags
Have stayed there in the past, great and helpful staff. Thanks Gerry!
Stay Details
Date Of Stay: May, 2021
Trip Type:
Reviews Rating: Exceptional
Rodney
Good Tags
Close to airport.
Bad Tags
Airport shuttle still suspended. Rooms a bit dated, second visit that we had issues with TV working.
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Fair
Verified Hotel Guest
Good Tags
Decent location
Bad Tags
So filthy/unsafe/we left! Saw diarrhea splatters on toilet seat-long black algae growing inside the toilet.When I walked by the bed a protruding metal rod jabbed/bruised my calf.Food on comforters/chair,dirty carpet,smudges on headboards,dresser,fridge..
Stay Details
Date Of Stay: April, 2021
Trip Type: Traveling as Couple
Reviews Rating: Very Poor
Denise
Good Tags
Clean and quite. No one bothers you. The staff is very accommodating, yet not overwhelming and in your face.
Bad Tags
My key card stoped working multiple times. Had to keep getting new key cards
Stay Details
Date Of Stay: October, 2020
Trip Type: Traveling as Couple
Reviews Rating: Exceptional
Stephanie
Good Tags
The location
Bad Tags
It was dirty. The pop machine and ice machine was on the second floor only. The pool was closed which I feel should be stated on the web site as I would have booked elsewhere. Just very disappointed. Not to mention a hold for $150 and your hotel is dirty
Stay Details
Date Of Stay: September, 2020
Trip Type: Traveling as Couple
Reviews Rating: Poor
Angela
Good Tags
Nothing
Bad Tags
False advertisement said the had continental breakfast and they didn't they had bottled water a mini muffin I could stay somewhere else for that price cheaper
Stay Details
Date Of Stay: August, 2020
Trip Type:
Reviews Rating: Fair
Elisa
Good Tags
Large bathroom, good housekeeping, large room, great price
Bad Tags
Breakfast was just ok. Eggs had no seasoning. No option to take stairs up to your room. One entrance was unusable (closest entrance to our room).
Stay Details
Date Of Stay: January, 2020
Trip Type: Family with Young Children
Reviews Rating: Fair
Linda
Good Tags
The staff was friendly that's all I could say positive about this hotel
Bad Tags
The door were always unlocked all around the hotel, breakfast ran out quickly, wasn't replenished as quick rooms weren't really cleaned, furniture was extremely outdated,parking spots were hard to get if you got back at night good luck trying to find
Stay Details
Date Of Stay: October, 2019
Trip Type: Family with Teens
Reviews Rating: Disappointing