Reviews

Authentic Guest Reviews Comfort Suites Benbrook

Total Traveler Rating

Total Traveler Rating
2/5


Based on 7 Reviews
Verified Hotel Guest
Good Tags
Dirty
Bad Tags
Dirty
Stay Details
Date Of Stay: August, 2021
Trip Type:
Reviews Rating: Very Poor
Verified Hotel Guest
Good Tags
The Staff was great! We had a couple of problems but the girl at the front desk handled it as best as possible.
Bad Tags
Someone next door to us was smoking pot and our room stunk horrible. We were given a different room. The problem was that the heater did not work. The solution was to give us more blankets.
Stay Details
Date Of Stay: February, 2021
Trip Type:
Reviews Rating: Very Poor
Tiffany
Good Tags
I stayed at this hotel for two days and had no hot water both days. I was promised a refund then told that I wasn’t eligible because I didn’t checkout when I got back to my room at 10 Pm and they notified me the water issue s
Bad Tags
I stayed at this hotel for two days and had no hot water both days. I was promised a refund then told that I wasn’t eligible because I didn’t checkout when I got back to my room at 10 Pm and they notified me the water issue s
Stay Details
Date Of Stay: May, 2020
Trip Type: Solo Traveler
Reviews Rating: Very Poor
Stephen
Bad Tags
It was under renovation
Stay Details
Date Of Stay: April, 2020
Trip Type: Business Traveler
Reviews Rating: Very Poor
Jazzmine
Good Tags
The no smoking policy the staff were awesome definitely a great hotel
Bad Tags
No
Stay Details
Date Of Stay: April, 2020
Trip Type:
Reviews Rating: Very Good
Verified Hotel Guest
Good Tags
The staff was extremely friendly. They all went out of their way to make us feel comfortable and welcomed. The people up front were so nice and also the the housekeeping were very friendly. I’ve never been somewhere that all the staff was l
Bad Tags
The only thing I didn’t like about it was that they had to shut down the pool because of the virus which is understandable and not their fault. Other than that it was great!
Stay Details
Date Of Stay: April, 2020
Trip Type:
Reviews Rating: Exceptional
Jimmie
Good Tags
Clean, quiet, comfortable. Staff was friendly and helpful. Especially liked there wasnt a charge on card for "extras". Parking was plentiful. Breakfast was better than most with hot and cold choices. Excellent value.
Bad Tags
No complaints whatsoever
Stay Details
Date Of Stay: January, 2020
Trip Type: Solo Traveler
Reviews Rating: Exceptional